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vs.net 2012 install problem vs_ultimate.exe hangs RRS feed

  • Question

  • I am using windows 7 64 bit, I have downloaded 2012 vs.net ultimate (iso) from msdn subscribers downloads.

    I mount the iso and try to execute vs_ultimate.exe and it just seems to hang.  I see the process in process viewer but nothing happens.

    I tried also the web installer (exe) and had the same problem.  After starting the flash screen visual studio 2012 appears but then nothing happens.

    I looked in event viewer but i dont see anything related.

    Any ideas?


    dave

    Monday, June 4, 2012 7:02 PM

Answers

  • If you're seeing just this:

    Visual Studio 2012 Splash Screen

    Then that's just the splash screen and it seems that WPF might not be loading correctly.

    Visit http://support.dell.com and download and install the latest drivers for your card just to be sure. You might also make sure you have the latest version of DirectX installed. See http://support.microsoft.com/kb/179113 for more information and links to download.


    - Heath @ http://blogs.msdn.com/heaths; Visual Studio Professional Deployment

    Wednesday, June 6, 2012 12:45 AM
  • Good news, i was able to install vs.net 2012 ultimate.  I updated the video drivers and didn't notice anything.  I then turned off any extended monitors (so that my desktop only had 1 lcd/screen) and then the splash screens went away and i could install the product.  It was like there was an issue with multiple monitors and the installation.  I have not seen this problem/issue before.

    Something certainly to watch for.  Thanks again for your quick response. 

    -dave



    dave

    Thursday, June 7, 2012 5:42 PM

All replies

  • Please run our log collection utility from http://aka.ms/vscollect. When it completes, you can upload %TEMP%\vslogs.cab to a web site like http://skydrive.com, which gives you 7GB of free space in the cloud using the same Live ID you use for these forums.

    - Heath @ http://blogs.msdn.com/heaths; Visual Studio Professional Deployment

    Monday, June 4, 2012 11:47 PM
  • I have uploaded the vslog.cab to my 'Public' folder on skydrive found here

    http://sdrv.ms/L5D22M


    dave

    Tuesday, June 5, 2012 1:18 PM
  • Are you seeing the Welcome page as shown below? From the logs, it appears that it is displaying but was later canceled.

    Visual Studio 2012 Welcome Page

    If so, you need to agree to the license terms by checking the corresponding checkbox, then click the Next button. After this, you're presented with a list of optional features to install (or not), and can then click the Install button to begin installation.


    - Heath @ http://blogs.msdn.com/heaths; Visual Studio Professional Deployment

    Tuesday, June 5, 2012 10:34 PM
  • I see the top 1 inch of that flash screen.  I have started the install wizard multiple times and only ever see the top 1 inch of this vs screen.

    I am on a dell optiplex desktop application with a very plain jane video card.

    What would be the best way to resolve this?

    thx -dave


    dave

    Wednesday, June 6, 2012 12:38 AM
  • If you're seeing just this:

    Visual Studio 2012 Splash Screen

    Then that's just the splash screen and it seems that WPF might not be loading correctly.

    Visit http://support.dell.com and download and install the latest drivers for your card just to be sure. You might also make sure you have the latest version of DirectX installed. See http://support.microsoft.com/kb/179113 for more information and links to download.


    - Heath @ http://blogs.msdn.com/heaths; Visual Studio Professional Deployment

    Wednesday, June 6, 2012 12:45 AM
  • Yes that is all I am seeing.  I will ensure I have the latest directx drivers however (i am thinking there is more going on than just the video driver).  What would be the reason that the wpf application is not loading.  It would seem if it is stops at the flash banner, something else is going on .

    (after your prior post, i was thinking video cause i thought we were looking at the same screen and just 1/2 of mine was missing), but knowing i only see the flash banner 1" high(above) and nothing else loads...there must be something else going on besides the video driver.  Make sense?

    ty-dave


    dave

    Wednesday, June 6, 2012 12:50 AM
  • The splash screen isn't WPF. It's actually just a simple native window that is displayed until the managed assemblies are loaded, which for our setup includes WPF.

    If you'd like to just get VS installed - though if drivers are the problem VS itself may have issues since it also uses WPF - you could also install silently. From an elevated command prompt, just pass "/q" (without quotes) to the installation. For example,

    start /wait vs_ultimate.exe /q

    (start /wait just tells the command interpreter to wait until the program is finishes so it's easier to know when setup has completed.)


    - Heath @ http://blogs.msdn.com/heaths; Visual Studio Professional Deployment

    Wednesday, June 6, 2012 4:19 PM
  • Hi Heath,

    I'm also having a problem installing VS 2012 Pro RC on Win 7 64 bit.  

    I downloaded and ran the vs_professional_rc.exe installer.  I got past the issue daveNETGuy was having and after quite a while got to a screen saying to reboot to complete the installation.  I let my computer reboot and the VS 2012 Pro RC installer started up again.  That was 6+ hours ago.

    I uploaded the vslogs.cab to my sky drive at http://sdrv.ms/La4IBK.  I've also put an image file there which shows the installer screen.

    Any help is appreciated.

    Thanks,

    Gregg

    Wednesday, June 6, 2012 5:19 PM
  • I was able to get VS 2012 Pro RC to install.

    I hadn't uninstalled VS 2012 Beta before starting the RC install ... bad programmer ... hoping that all the settings and add-ons would carry over to the RC version.  

    After uninstalling everything installed with VS 2012 Beta I re-ran vs_professional_rc.exe which took about 30 minutes but did finally install.

    I'm in the process of installing the help files now.  As soon as that is done I'll give VS 2012 a spin and hopefully everything will be OK.

    • Proposed as answer by Gregg Drennan Wednesday, June 6, 2012 7:12 PM
    Wednesday, June 6, 2012 7:12 PM
  • Upgrading from Beta to RC is supported and well-tested. While some settings (stored in the registry) may be carried over, since it's a new code base some settings have to be refreshed (hence the prompt to configure during the first run) and addins often have to be recompiled or may work, except that the developers may not have a chance to test it so will mark that only up to a certain version is supported.


    - Heath @ http://blogs.msdn.com/heaths; Visual Studio Professional Deployment

    Thursday, June 7, 2012 4:11 PM
  • Good news, i was able to install vs.net 2012 ultimate.  I updated the video drivers and didn't notice anything.  I then turned off any extended monitors (so that my desktop only had 1 lcd/screen) and then the splash screens went away and i could install the product.  It was like there was an issue with multiple monitors and the installation.  I have not seen this problem/issue before.

    Something certainly to watch for.  Thanks again for your quick response. 

    -dave



    dave

    Thursday, June 7, 2012 5:42 PM
  • I was having the same issues. This worked for me: Update your graphics driver and make sure Aero Desktop is turned on. It seems that the installer, which I am assuming is written using WPF, depends on Aero Desktop.
    Friday, September 28, 2012 8:47 PM
  • I just found a way around this same type of problem. I am in a Terminal Services environment; the target server is headless and can only be accessed via TS. When ever I run an update or install that uses WPF I only see the initial rectangular splash screen. After it closes the WPF dialog never comes up. You can tell that its there by dragging a selection rectangle around it on the desktop, or by bringing up another full-screen app and then minimizing it causing the WPF dialog rectangle to reveal itself as it does not refresh the overlying content.

    After much grief and consternation (thanks to ProcMon) I found a workaround!

    Logoff the current TS session.
    Reconfigure a new TS session to use a display that is NOT full screen (I choose 1280 x 800).
    Connect and log in.
    Now all the WPF stuff seems to work?!?

    Friday, December 20, 2013 5:15 PM
  • That splash screen is exactly where vs installation hangs for me too. No matter if:

    - I choose vs 2012 or 2013 web or standalone install

    - i update or reinstall (uninstall re-install) display drivers disconnect external monitors

    - turn on windows aero

    And the process is there stuck at consuming 13% of my CPU (I have a quadcore i7 HP EliteBook 8570w - that is 8 logical cores) The only way to stop it is to end the process from task manager

    oh its a problem I have spent 3-4 hours on this.

    Tuesday, April 28, 2015 2:46 PM
  • Can you run other WPF applications?

    If you can, please:

    1. Install windbg from https://www.microsoft.com/click/services/Redirect2.ashx?CR_EAC=300135395
    2. Start windbg (32-bit)
    3. After the splash screen has been hung for a few minutes, in windbg click on File->Attach to Process
    4. Select the setup process (like vs_ultimate.exe)
    5. Click OK
    6. Click Debug->Break
    7. In the command window toward the bottom, type: .dump /b /ma C:\setup.cab
    8. After it finishes, you can close windbg. It should kill the setup process.
    9. Upload C:\setup.cab to a share (like OneDrive) and send us the path so we can have a look and work with the right teams to find a solution.

    If you don't plan on customizing* the install, you could try doing a silent install so that WPF doesn't render (it may still be loaded but this is probably a rendering issue). Pass /q on the command line.

    * If you do want to customize setup and still try a silent install to get unblocked, see https://msdn.microsoft.com/en-us/library/vstudio/ee225237(v=vs.120).aspx


    - Heath @ http://blogs.msdn.com/heaths; Visual Studio Professional Deployment

    Tuesday, April 28, 2015 4:51 PM
  • Thank you very much Heath!

    The silent install worked! BTW- I am on Windows 7 Pro 64bit and after installing it gave me a message that it is not compatible with this version of windows. But it opens and runs.

    Mitko

    Wednesday, April 29, 2015 3:28 PM
  • Hi Heath,

    I've been struggling to uninstall VS 2013 for quite a while now. I'm running Win7 SP1 x64 and I already have VS 2015 installed on my machine. I'm experiencing similar symptoms to those described in this thread - the splash window shows up for a second and then the program crashes.

    I tried running with only 1 monitor, and my display and directX drivers are up-to-date.

    Attached is the output of the collect utility:
    https://www.dropbox.com/s/9m4hevy4p9j5tlr/vslogs.zip?dl=0

    Any help is greatly appreciated..
    Thanks!


    Stav Yagev

    Sunday, November 1, 2015 1:07 PM
  • Did you check Windows Update, or your card manufacturer's web site? The latter is preferred.

    If you can't start WPF applications, you can uninstall it silently. On the command line, find the path to the EXE* (or use your original installation media / bootstrapper), and run:

    vs_ultimate.exe /uninstall

    * If you don't have your media, open regedit.exe, go to HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall, search for vs_ultimate.exe (or whichever version you have), and use the UninstallString command for the registry key you find.


    - Heath @ http://blogs.msdn.com/heaths; Visual Studio Professional Deployment

    Monday, November 2, 2015 5:56 PM
  • I have a Lenovo T430s with Intel HD Graphics 4000. Lenovo has a custom driver for the display adapter and I've checked in their website that I am indeed running their latest driver version.

    Running 'vs_ultimate.exe /uninstall' from the command line causes the exact same behaviour - the splash screen shows up for a second and then the program crashes.

    Any other hints things to try?

    Thanks


    Stav Yagev

    Wednesday, November 4, 2015 6:17 PM