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"An unknown service exception occurred" error when attempting to change Microsoft account RRS feed

  • Question

  • I am trying to change the e-mail address of my Microsoft account I use to access MSDN. On the “My Account” page I select the “Change Microsoft Account for this subscription” link and enter the temporary passphrase as prompted. After I hit 'next' I receive the following error:

     “An unknown service exception occurred. Please try again or contact customer support with the following reference id.

    Reference Id:

    1999706587

    This error has been logged with the reference number noted above. Please use this reference number if you contact support.”

    The Reference Id changes with each subsequent attempt.



    Monday, January 19, 2015 9:59 AM

Answers

  • Uberstomping,

    I recommend you contact MS Partner Support about this issue.  You can reach them by visiting http://MSPartner.microsoft.com and then clicking "Support".   Since this is an account specific issue, you'll need some individual help to resolve that should not be handled publicly.

    Thanks,
    Mike


    MSDN and TechNet Subscriptions Support

    Did Microsoft call you out of the blue about your computer? No, they didn't.


    Tuesday, January 20, 2015 10:11 PM
    Moderator

All replies

  • Uberstomping,

    I recommend you contact MS Partner Support about this issue.  You can reach them by visiting http://MSPartner.microsoft.com and then clicking "Support".   Since this is an account specific issue, you'll need some individual help to resolve that should not be handled publicly.

    Thanks,
    Mike


    MSDN and TechNet Subscriptions Support

    Did Microsoft call you out of the blue about your computer? No, they didn't.


    Tuesday, January 20, 2015 10:11 PM
    Moderator
  • Yes, I realised after I had posted the question I probably should have contacted the Partner network but thank you anyhow :-)
    Wednesday, January 21, 2015 8:03 AM