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I want to go back to my previuos OS.It won't let me. Please help!

    Question

  • My system is really having issues with this new OS. I want to go back to Windows 7. I have moved since I installed it and can't seem to find my windows 7 install disks. What can be done? You guys have to be able to do something since we were trying to help you do your research!

    Thursday, October 13, 2011 3:49 PM

All replies

  • Windows 8 Developer Preview is not supported and reinstalling is your responsibility. It is stated on the Windows 8 Developer Preview download page that you must reinstall the previous OS:

    Notes about installing the Windows Developer Preview
    You can't uninstall the Windows Developer Preview. To reinstall your previous operating system, you must have restore or installation media.

     

     



    If you bought retail Windows 7:

    If you have install disks - insert them, restart and boot from them to start the reinstall process. Reinstalling will remove any personal files on the computer, back them up first.

     

    How to replace Microsoft software
    http://support.microsoft.com/default.aspx/kb/326246


     

     

     

     


    If Windows came with the computer - Reinstall Windows Preinstalled On Computer

    OEM computer manufacturers are required to provide at least one way for you to reinstall Windows if you buy a computer with Windows preinstalled - your computer should have included either a restore partition on your hard drive, or Windows install/restore disks. Most computer manufacturers also have a feature to make your own install disks.

    If the restore partition is still there and was not removed, it will reinstall Windows 7. There is usually a prompt when you first start the computer telling you what key to press to start the restore - check your manual if you're not sure how to. If you have install disks - insert them, restart and boot from them to start the reinstall process. Reinstalling will remove any personal files on the computer, back them up first.


    If you don't have the restore partition or install disks:

    Contact the OEM computer manufacturer and ask them to send you an install disk for your computer - they may or may not do it. If they agree to send you one they may charge a small fee.

     

    You could also try attempting this:

    Reverting back to a previous Windows system:
    http://support.microsoft.com/default.aspx/kb/971760

     

    Thursday, October 13, 2011 4:15 PM
  • The only issue I'm having is why should I have to pay for anything when the reason I'm in this situation is because I was trying to help out your research team. If you read my e-mail you would understand I don't have my recovery disks. They got lost in a move. I'm having a hard time understanding why I have to go out of my way to reinstall a prior version of your product, when the one you sent me isn't working on my system. I would really like someone to call me and explain how this process works. *Removed*. This doesn't sound like a proper business process. I will be waiting patiently for a phone call.
    Friday, October 14, 2011 3:34 PM
  • The only issue I'm having is why should I have to pay for anything when the reason I'm in this situation is because I was trying to help out your research team. If you read my e-mail you would understand I don't have my recovery disks.

    You don't have to buy another copy. As stated in my previous post:

    If you bought retail Windows 7:

    How to replace Microsoft software
    http://support.microsoft.com/default.aspx/kb/326246

     

    Windows 7 Preinstalled:

    If you don't have the restore partition or install disks:
    Contact the OEM computer manufacturer and ask them to send you an install disk for your computer - they may or may not do it. If they agree to send you one they may charge a small fee.

     

     

     

    I'm having a hard time understanding why I have to go out of my way to reinstall a prior version of your product, when the one you sent me isn't working on my system.

    You should not install Windows 8 Developer Preview on your main computer - it's not even a beta product yet and bugs are to be expected.

     

    From the main download page:

    The Windows Developer Preview is a pre-beta version of Windows 8 for developers. These downloads include prerelease software that may change without notice. The software is provided as is, and you bear the risk of using it. It may not be stable, operate correctly or work the way the final version of the software will. It should not be used in a production environment.

     

     

    Also, it is stated on the Windows Developer Preview download page that you must reinstall the previous OS:

    Notes about installing the Windows Developer Preview
    You can't uninstall the Windows Developer Preview. To reinstall your previous operating system, you must have restore or installation media.

     

     

    Friday, October 14, 2011 3:56 PM