The shell stopped unexpectedly and Explorer.exe was restarted for thumbnail view. RRS feed

  • Question

  • I recently was downloading pictures from my HP camera to my computer. The camera became disconnected during the download. When I tried to view the folder in thumbnail view explorer.exe stops, the task bar disappears and then comes back. I checked the event log and found the "The shell stopped unexpectedly and Explorer.exe was restarted." Event ID 1002. I can browse the folder in tile, detail, or list view but it will crash in Thumbnail view. And it appears to be affecting the parent folder as well. I have delete the folder and I am able to view the My Picture folder in thumbnail but the My Document folder will still crash explorer.exe if I try to view thumbnails. I saw a discussion that said to remove the DIVX codec but the problem still exists. I was able to download the pictures onto my laptop and view them with no problems. I put the pictures on a share on my server and if I view the share from the offending computer explorer.exe crashes. I can view the jpgs in any application.

    I am running Windows XP Pro with SP3.

    Event Type: Information
    Event Source: Winlogon
    Event Category: None
    Event ID: 1002
    Date:  5/18/2009
    Time:  1:05:56 AM
    User:  N/A
    Computer: CCNS-GARYWS01
    The shell stopped unexpectedly and Explorer.exe was restarted.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    • Moved by SachinW Wednesday, June 10, 2009 10:02 PM off topic (From:Social Bookmarks Discussion Forum)
    Monday, May 18, 2009 4:17 PM


  • Hello ,


    Thank you for your post!  I would suggest posting your question in the 'Windows Client TechCenter > Windows Vista IT Pro Forums > Windows Vista Desktop UI ' located here:  http://social.technet.microsoft.com/Forums/en-US/itprovistadesktopui/threads

    Have a great day!


    SachinW Tier 2 Application Support Server and Tools Online Engineering Live Services Team
    • Proposed as answer by SachinW Wednesday, June 10, 2009 10:02 PM
    • Marked as answer by SachinW Friday, September 4, 2009 8:17 AM
    Wednesday, June 10, 2009 10:02 PM