Warning 1910 for my desktop shortcut during uninstallation.

Question

I've created in my deployment project a shortcut to my application in the desktop folder (in addition to the shortcut in the menu). The installation on the target computer works fine, but during uninstall I'm getting a message box with "Warning 1910: cannot remove shortcut <filename>" (afterwards the uninstall finishes fine). My application and deployment are for x64 targets - I didn't try yet 32-bit platforms (maybe irrelevant - I don't know).

Anyone has any idea what can be the cause?

Thanks,

Freddy

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Freddy

Answer 1

Does the user have a roaming profile?

---

Phil Wilson

Answer 2

The user profile says "Local" (in the computer properties, advanced tab, user profiles settings). The shortcut is stored in "C:\Users\Public\Desktop".

---

Freddy

Answer 3

Hi Freddy,

First, check if the shortcut exist.

Second, check the permission of the shortcut.

Third,check if anti-virus blocking access.

Could you please share the uninstaller log? You can create the log by using the following command.
msiexec /x <msi path> /L*V <log path>

Best Regards,

---

Bob Wu [MSFT]
MSDN Community Support | Feedback to us

Answer 4

Hi Bob,

1. The shortcut exists (and is removed by the uninstall).

2. The permissions are full for the Administrator - they are whatever the installation of the same msi created.

3. I've run uninstall with virus protection disabled - no difference.

4. I've run uninstall, part of the log is below (the log is too big to fit whole, and I don't see a way to attach it to this post) - I hope it includes everything relevant.

Thanks for your help.

Freddy

-----------------

MSI (s) (CC:90) [11:35:07:828]: Doing action: RemoveShortcuts
Action 11:35:07: RemoveShortcuts. Removing shortcuts
Action start 11:35:07: RemoveShortcuts.
RemoveShortcuts: Shortcut: Removing shortcuts
Action ended 11:35:07: RemoveShortcuts. Return value 1.
MSI (s) (CC:90) [11:35:07:828]: Doing action: RemoveEnvironmentStrings
Action 11:35:07: RemoveEnvironmentStrings. Updating environment strings
Action start 11:35:07: RemoveEnvironmentStrings.
MSI (s) (CC:90) [11:35:07:828]: Note: 1: 2262 2: Environment 3: -2147287038
Action ended 11:35:07: RemoveEnvironmentStrings. Return value 1.
MSI (s) (CC:90) [11:35:07:828]: Doing action: RemoveDuplicateFiles
Action 11:35:07: RemoveDuplicateFiles. Removing duplicated files
Action start 11:35:07: RemoveDuplicateFiles.
Action ended 11:35:07: RemoveDuplicateFiles. Return value 1.
MSI (s) (CC:90) [11:35:07:828]: Doing action: RemoveFiles
Action 11:35:07: RemoveFiles. Removing files
Action start 11:35:07: RemoveFiles.
RemoveFiles: File: Removing files, Directory:
Action ended 11:35:07: RemoveFiles. Return value 1.
MSI (s) (CC:90) [11:35:07:828]: Doing action: RemoveFolders
Action 11:35:07: RemoveFolders. Removing folders
Action start 11:35:07: RemoveFolders.
MSI (s) (CC:90) [11:35:07:828]: Note: 1: 2262 2: CreateFolder 3: -2147287038
MSI (s) (CC:90) [11:35:07:828]: Note: 1: 2262 2: LockPermissions 3: -2147287038
Action ended 11:35:07: RemoveFolders. Return value 1.
MSI (s) (CC:90) [11:35:07:828]: Doing action: CreateFolders
Action 11:35:07: CreateFolders. Creating folders
Action start 11:35:07: CreateFolders.
MSI (s) (CC:90) [11:35:07:828]: Note: 1: 2262 2: CreateFolder 3: -2147287038
MSI (s) (CC:90) [11:35:07:828]: Note: 1: 2262 2: LockPermissions 3: -2147287038
Action ended 11:35:07: CreateFolders. Return value 1.
MSI (s) (CC:90) [11:35:07:828]: Doing action: MoveFiles
Action 11:35:07: MoveFiles. Moving files
Action start 11:35:07: MoveFiles.
Action ended 11:35:07: MoveFiles. Return value 1.
MSI (s) (CC:90) [11:35:07:828]: Doing action: InstallFiles
Action 11:35:07: InstallFiles. Copying new files
Action start 11:35:07: InstallFiles.
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: LockPermissions 3: -2147287038
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2205 2:  3: MsiPatchOldAssemblyFile
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2228 2:  3: MsiPatchOldAssemblyFile 4: SELECT `MsiPatchOldAssemblyFile`.`Assembly_` FROM `MsiPatchOldAssemblyFile` WHERE  `MsiPatchOldAssemblyFile`.`File_` = ?
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2205 2:  3: MsiSFCBypass
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2228 2:  3: MsiSFCBypass 4: SELECT `File_` FROM `MsiSFCBypass` WHERE `File_` = ?
Action ended 11:35:07: InstallFiles. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: PatchFiles
Action 11:35:07: PatchFiles. Patching files
Action start 11:35:07: PatchFiles.
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: Error 3: -2147287038
Action ended 11:35:07: PatchFiles. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: DuplicateFiles
Action 11:35:07: DuplicateFiles. Creating duplicate files
Action start 11:35:07: DuplicateFiles.
Action ended 11:35:07: DuplicateFiles. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: BindImage
Action 11:35:07: BindImage. Binding executables
Action start 11:35:07: BindImage.
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: BindImage 3: -2147287038
Action ended 11:35:07: BindImage. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: CreateShortcuts
Action 11:35:07: CreateShortcuts. Creating shortcuts
Action start 11:35:07: CreateShortcuts.
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2235 2:  3: DisplayResourceDLL 4: SELECT  `Shortcut`,`Name`, `FileName`, `Component`.`Directory_`, `Arguments`, `WkDir`, `Icon_`, `IconIndex`, `Hotkey`, `ShowCmd`, `Shortcut`.`Description`, `Shortcut`.`Directory_`, `Component`.`RuntimeFlags`, `Component`.`Action`, `Target`, `ComponentId`, `Feature`.`Action`, `Component`.`Installed`, `DisplayResourceDLL`, `DisplayResourceId`, `DescriptionResourceDLL`, `DescriptionResourceId` From `Shortcut`, `Feature`, `Component`, `File` WHERE `Target` = `Feature` AND `Shortcut`.`Component_` = `Component` AND `Component`.`KeyPath` = `File`.`File` AND ((`Feature`.`Action` = 1 OR `Feature`.`Action` = 2)  OR (`Feature`.`Action` = 4 AND `Feature`.`Installed` = 0) OR (`Feature`.`Action` = 3 AND (`Feature`.`Installed` = 1 OR `Feature`.`Installed` = 2 OR `Feature`.`Installed` = 4)) OR (`Feature`.`Action` = NULL AND (`Component`.`Action` = 1 OR `Component`.`Action` = 2) AND (`Feature`.`Installed` = 1 OR `Feature`.`Installed` = 2 OR `Feature`.`Installed` = 4)))
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2205 2:  3: MsiShortcutProperty
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2235 2:  3: DisplayResourceDLL 4: SELECT  `Shortcut`,`Name`, `Target`, null, `Arguments`, `WkDir`, `Icon_`, `IconIndex`, `Hotkey`, `ShowCmd`, `Shortcut`.`Description`, `Shortcut`.`Directory_`, `Component`.`RuntimeFlags`, null, null, null, null, null, `DisplayResourceDLL`, `DisplayResourceId`, `DescriptionResourceDLL`, `DescriptionResourceId` From `Shortcut`, `Component` WHERE `Shortcut`.`Component_` = `Component` AND (`Component`.`Action` = 1 OR `Component`.`Action` = 2)
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2205 2:  3: MsiShortcutProperty
Action ended 11:35:07: CreateShortcuts. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: RegisterClassInfo
Action 11:35:07: RegisterClassInfo. Registering Class servers
Action start 11:35:07: RegisterClassInfo.
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: Class 3: -2147287038
Action ended 11:35:07: RegisterClassInfo. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: RegisterExtensionInfo
Action 11:35:07: RegisterExtensionInfo. Registering extension servers
Action start 11:35:07: RegisterExtensionInfo.
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: Extension 3: -2147287038
Action ended 11:35:07: RegisterExtensionInfo. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: RegisterProgIdInfo
Action 11:35:07: RegisterProgIdInfo. Registering program identifiers
Action start 11:35:07: RegisterProgIdInfo.
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ProgId 3: -2147287038
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: Class 3: -2147287038
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ProgId 3: -2147287038
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: Extension 3: -2147287038
Action ended 11:35:07: RegisterProgIdInfo. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: RegisterMIMEInfo
Action 11:35:07: RegisterMIMEInfo. Registering MIME info
Action start 11:35:07: RegisterMIMEInfo.
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: MIME 3: -2147287038
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: Extension 3: -2147287038
Action ended 11:35:07: RegisterMIMEInfo. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: WriteRegistryValues
Action 11:35:07: WriteRegistryValues. Writing system registry values
Action start 11:35:07: WriteRegistryValues.
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: LockPermissions 3: -2147287038
Action ended 11:35:07: WriteRegistryValues. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: WriteIniValues
Action 11:35:07: WriteIniValues. Writing INI files values
Action start 11:35:07: WriteIniValues.
Action ended 11:35:07: WriteIniValues. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: WriteEnvironmentStrings
Action 11:35:07: WriteEnvironmentStrings. Updating environment strings
Action start 11:35:07: WriteEnvironmentStrings.
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: Environment 3: -2147287038
Action ended 11:35:07: WriteEnvironmentStrings. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: RegisterFonts
Action 11:35:07: RegisterFonts. Registering fonts
Action start 11:35:07: RegisterFonts.
Action ended 11:35:07: RegisterFonts. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: InstallODBC
Action 11:35:07: InstallODBC. Installing ODBC components
Action start 11:35:07: InstallODBC.
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2711 2: ODBCDriverManager
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2711 2: ODBCDriverManager64
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ODBCDriver 3: -2147287038
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ODBCAttribute 3: -2147287038
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ODBCDriver 3: -2147287038
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ODBCAttribute 3: -2147287038
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ODBCTranslator 3: -2147287038
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ODBCTranslator 3: -2147287038
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ODBCDataSource 3: -2147287038
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ODBCSourceAttribute 3: -2147287038
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ODBCDataSource 3: -2147287038
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ODBCSourceAttribute 3: -2147287038
Action ended 11:35:07: InstallODBC. Return value 0.
MSI (s) (CC:90) [11:35:07:843]: Doing action: RegisterTypeLibraries
Action 11:35:07: RegisterTypeLibraries. Registering type libraries
Action start 11:35:07: RegisterTypeLibraries.
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: TypeLib 3: -2147287038
Action ended 11:35:07: RegisterTypeLibraries. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: SelfRegModules
Action 11:35:07: SelfRegModules. Registering modules
Action start 11:35:07: SelfRegModules.
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: SelfReg 3: -2147287038
Action ended 11:35:07: SelfRegModules. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: RegisterComPlus
Action 11:35:07: RegisterComPlus. Registering COM+ Applications and Components
Action start 11:35:07: RegisterComPlus.
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: Complus 3: -2147287038
Action ended 11:35:07: RegisterComPlus. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: InstallServices
Action 11:35:07: InstallServices. Installing new services
Action start 11:35:07: InstallServices.
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: LockPermissions 3: -2147287038
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ServiceInstall 3: -2147287038
Action ended 11:35:07: InstallServices. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: StartServices
Action 11:35:07: StartServices. Starting services
Action start 11:35:07: StartServices.
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ServiceControl 3: -2147287038
Action ended 11:35:07: StartServices. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Skipping action: _E0D3C9BC_5F15_4D91_87A4_A98AF455931D.SetProperty (condition is false)
MSI (s) (CC:90) [11:35:07:843]: Skipping action: _E0D3C9BC_5F15_4D91_87A4_A98AF455931D (condition is false)
MSI (s) (CC:90) [11:35:07:843]: Skipping action: _E2BA0F90_AE00_4DD8_89AF_03ABC84D765E (condition is false)
MSI (s) (CC:90) [11:35:07:843]: Doing action: RegisterUser
Action 11:35:07: RegisterUser. Registering user
Action start 11:35:07: RegisterUser.
Action ended 11:35:07: RegisterUser. Return value 0.
MSI (s) (CC:90) [11:35:07:843]: Doing action: RegisterProduct
Action 11:35:07: RegisterProduct. Registering product
Action start 11:35:07: RegisterProduct.
Action ended 11:35:07: RegisterProduct. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: PublishComponents
Action 11:35:07: PublishComponents. Publishing Qualified Components
Action start 11:35:07: PublishComponents.
MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: PublishComponent 3: -2147287038
Action ended 11:35:07: PublishComponents. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: MsiPublishAssemblies
Action 11:35:07: MsiPublishAssemblies. Publishing assembly information
Action start 11:35:07: MsiPublishAssemblies.
Action ended 11:35:07: MsiPublishAssemblies. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: PublishFeatures
Action 11:35:07: PublishFeatures. Publishing Product Features
Action start 11:35:07: PublishFeatures.
Action ended 11:35:07: PublishFeatures. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: PublishProduct
Action 11:35:07: PublishProduct. Publishing product information
Action start 11:35:07: PublishProduct.
PublishProduct:
Action ended 11:35:07: PublishProduct. Return value 1.
MSI (s) (CC:90) [11:35:07:843]: Doing action: InstallExecute
Action 11:35:07: InstallExecute.
Action start 11:35:07: InstallExecute.
MSI (s) (CC:90) [11:35:07:843]: Running Script: C:\Windows\Installer\MSIF6B.tmp
MSI (s) (CC:90) [11:35:07:843]: PROPERTY CHANGE: Adding UpdateStarted property. Its value is '1'.
MSI (s) (CC:90) [11:35:07:843]: Machine policy value 'DisableRollback' is 0
MSI (s) (CC:90) [11:35:07:859]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (CC:90) [11:35:07:859]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1096768612,LangId=1033,Platform=589824,ScriptType=1,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (CC:90) [11:35:07:859]: Executing op: ProductInfo(ProductKey={6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF},ProductName=LagBuster Tagger Configuration,PackageName=LBTaggerSetup64.msi,Language=1033,Version=16777216,Assignment=1,ObsoleteArg=0,ProductIcon=_853F67D554F05449430E7E.exe,,PackageCode={9CDF6046-DCA4-483D-A57C-2C0E641114AA},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (CC:90) [11:35:07:859]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (CC:90) [11:35:07:859]: Executing op: DialogInfo(Type=1,Argument=LagBuster Tagger Configuration)
MSI (s) (CC:90) [11:35:07:859]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (CC:90) [11:35:07:859]: Executing op: SetBaseline(Baseline=0,)
MSI (s) (CC:90) [11:35:07:859]: Executing op: SetBaseline(Baseline=1,)
MSI (s) (CC:90) [11:35:07:859]: Executing op: ActionStart(Name=InstallInitialize,,)
Action 11:35:07: InstallInitialize.
MSI (s) (CC:90) [11:35:07:859]: Executing op: ProductUnregister(UpgradeCode={9DF04779-E518-4D61-BC67-7427373BBFF6})
1: {6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF}
MSI (s) (CC:90) [11:35:07:859]: Note: 1: 1402 2: UNKNOWN\Products\0F51A6E64FCC6BA4ABF4D8F9BD309BFB\Transforms 3: 2
MSI (s) (CC:90) [11:35:07:859]: Note: 1: 1402 2: UNKNOWN\Products\0F51A6E64FCC6BA4ABF4D8F9BD309BFB\Transforms 3: 2
MSI (s) (CC:90) [11:35:07:859]: Scheduling file 'C:\Windows\Installer\17dcece.msi' for deletion during post-install cleanup (not post-reboot).
MSI (s) (CC:90) [11:35:07:859]: Note: 1: 1402 2: UNKNOWN\Products\0F51A6E64FCC6BA4ABF4D8F9BD309BFB\Usage 3: 2
MSI (s) (CC:90) [11:35:07:859]: Executing op: ProductCPDisplayInfoUnregister()
MSI (s) (CC:90) [11:35:07:859]: Executing op: ProductUnpublish(PackageKey={9CDF6046-DCA4-483D-A57C-2C0E641114AA})
1: {6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF}
MSI (s) (CC:90) [11:35:07:859]: Executing op: UpgradeCodeUnpublish(UpgradeCode={9DF04779-E518-4D61-BC67-7427373BBFF6})
MSI (s) (CC:90) [11:35:07:859]: Executing op: IconRemove(Icon=_853F67D554F05449430E7E.exe,)
1: _853F67D554F05449430E7E.exe
MSI (s) (CC:90) [11:35:07:859]: Scheduling file 'C:\Windows\Installer\{6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF}\_853F67D554F05449430E7E.exe' for deletion during post-install cleanup (not post-reboot).
MSI (s) (CC:90) [11:35:07:859]: Executing op: IconRemove(Icon=_9A0F32A445C55634BCA36B.exe,)
1: _9A0F32A445C55634BCA36B.exe
MSI (s) (CC:90) [11:35:07:859]: Scheduling file 'C:\Windows\Installer\{6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF}\_9A0F32A445C55634BCA36B.exe' for deletion during post-install cleanup (not post-reboot).
MSI (s) (CC:90) [11:35:07:859]: Executing op: IconRemove(Icon=_D7D73330A61CC228223D72.exe,)
1: _D7D73330A61CC228223D72.exe
MSI (s) (CC:90) [11:35:07:859]: Scheduling file 'C:\Windows\Installer\{6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF}\_D7D73330A61CC228223D72.exe' for deletion during post-install cleanup (not post-reboot).
MSI (s) (CC:90) [11:35:07:859]: Executing op: ProductUnpublishClient(,,)
MSI (s) (CC:90) [11:35:07:859]: Note: 1: 1402 2: UNKNOWN\Installer\Products\0F51A6E64FCC6BA4ABF4D8F9BD309BFB 3: 2
MSI (s) (CC:90) [11:35:07:859]: Executing op: SourceListUnpublish(,)
MSI (s) (CC:90) [11:35:07:859]: Note: 1: 1402 2: UNKNOWN\Installer\Products\0F51A6E64FCC6BA4ABF4D8F9BD309BFB\SourceList 3: 2
MSI (s) (CC:90) [11:35:07:859]: Executing op: ActionStart(Name=ProcessComponents,Description=Updating component registration,)
Action 11:35:07: ProcessComponents. Updating component registration
MSI (s) (CC:90) [11:35:07:875]: Executing op: ProgressTotal(Total=6,Type=1,ByteEquivalent=24000)
MSI (s) (CC:90) [11:35:07:875]: Executing op: UnregisterSharedComponentProvider(Component={C106027F-9B1E-18DB-1D83-DFF694A4537B},ProductCode={6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF})
MSI (s) (CC:90) [11:35:07:875]: Executing op: ComponentUnregister(ComponentId={C106027F-9B1E-18DB-1D83-DFF694A4537B},,BinaryType=1,)
1: {6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF} 2: {C106027F-9B1E-18DB-1D83-DFF694A4537B}
MSI (s) (CC:90) [11:35:07:875]: Executing op: UnregisterSharedComponentProvider(Component={53A2BE47-1D4C-8C44-4C4E-307ABD94E159},ProductCode={6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF})
MSI (s) (CC:90) [11:35:07:875]: Executing op: ComponentUnregister(ComponentId={53A2BE47-1D4C-8C44-4C4E-307ABD94E159},,BinaryType=1,)
1: {6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF} 2: {53A2BE47-1D4C-8C44-4C4E-307ABD94E159}
MSI (s) (CC:90) [11:35:07:875]: Executing op: UnregisterSharedComponentProvider(Component={13BC4D59-2BAC-3A73-B76A-DA400BE259DF},ProductCode={6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF})
MSI (s) (CC:90) [11:35:07:875]: Executing op: ComponentUnregister(ComponentId={13BC4D59-2BAC-3A73-B76A-DA400BE259DF},,BinaryType=1,)
1: {6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF} 2: {13BC4D59-2BAC-3A73-B76A-DA400BE259DF}
MSI (s) (CC:90) [11:35:07:875]: Executing op: UnregisterSharedComponentProvider(Component={0A36987C-010A-6EF8-5CE5-6759A728BC09},ProductCode={6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF})
MSI (s) (CC:90) [11:35:07:875]: Executing op: ComponentUnregister(ComponentId={0A36987C-010A-6EF8-5CE5-6759A728BC09},,BinaryType=1,)
1: {6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF} 2: {0A36987C-010A-6EF8-5CE5-6759A728BC09}
MSI (s) (CC:90) [11:35:07:875]: Executing op: UnregisterSharedComponentProvider(Component={8387DF3C-DC21-6B91-187E-1A76A89DFE57},ProductCode={6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF})
MSI (s) (CC:90) [11:35:07:875]: Executing op: ComponentUnregister(ComponentId={8387DF3C-DC21-6B91-187E-1A76A89DFE57},,BinaryType=1,)
1: {6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF} 2: {8387DF3C-DC21-6B91-187E-1A76A89DFE57}
MSI (s) (CC:90) [11:35:07:875]: Executing op: UnregisterSharedComponentProvider(Component={32678219-CD73-1C91-9211-2CCF723F4349},ProductCode={6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF})
MSI (s) (CC:90) [11:35:07:875]: Executing op: ComponentUnregister(ComponentId={32678219-CD73-1C91-9211-2CCF723F4349},,BinaryType=1,)
1: {6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF} 2: {32678219-CD73-1C91-9211-2CCF723F4349}
MSI (s) (CC:90) [11:35:07:875]: Executing op: ActionStart(Name=MsiUnpublishAssemblies,Description=Unpublishing assembly information,Template=Application Context:[1], Assembly Name:[2])
Action 11:35:07: MsiUnpublishAssemblies. Unpublishing assembly information
MSI (s) (CC:90) [11:35:07:875]: Executing op: AssemblyUnpublish(,,AssemblyType=3,AppCtx=C:\Program Files\Sejent Corporation\LagBuster Tagger Configuration\LagBuster Tagger Confguration.exe,AssemblyName=LagBuster Tagger Confguration,Version="1.0.0.0",Culture="neutral",ProcessorArchitecture="AMD64",Descriptor=]xIQK@}+$@``k?[&P`]f>^4~44mRQ3,sbeYkgfNV?)
MsiUnpublishAssemblies: Application Context:C:|Program Files|Sejent Corporation|LagBuster Tagger Configuration|LagBuster Tagger Confguration.exe, Assembly Name:LagBuster Tagger Confguration,Version="1.0.0.0",Culture="neutral",ProcessorArchitecture="AMD64"
MSI (s) (CC:90) [11:35:07:875]: Note: 1: 1402 2: UNKNOWN\Installer\Assemblies\C:|Program Files|Sejent Corporation|LagBuster Tagger Configuration|LagBuster Tagger Confguration.exe 3: 2
MSI (s) (CC:90) [11:35:07:875]: Note: 1: 1402 2: UNKNOWN\Installer\Assemblies\C:|Program Files|Sejent Corporation|LagBuster Tagger Configuration|LagBuster Tagger Confguration.exe 3: 2
MSI (s) (CC:90) [11:35:07:875]: Executing op: ActionStart(Name=_53A1BBB1_BB82_49B3_9E56_E116FBCF0F87,,)
Action 11:35:07: _53A1BBB1_BB82_49B3_9E56_E116FBCF0F87.
MSI (s) (CC:90) [11:35:07:875]: Executing op: CustomActionSchedule(Action=_53A1BBB1_BB82_49B3_9E56_E116FBCF0F87,ActionType=3074,Source=BinaryData,Target=stop lbtagger,)
MSI (s) (CC:90) [11:35:08:031]: Executing op: ActionStart(Name=_B5945ED9_59AC_4246_AFED_4E0735CCF88C,,)
Action 11:35:08: _B5945ED9_59AC_4246_AFED_4E0735CCF88C.
MSI (s) (CC:90) [11:35:08:031]: Executing op: CustomActionSchedule(Action=_B5945ED9_59AC_4246_AFED_4E0735CCF88C,ActionType=7190,Source=C:\Program Files\Sejent Corporation\LagBuster Tagger Configuration\uninst.vbs,,CustomActionData=C:\Program Files\Sejent Corporation\LagBuster Tagger Configuration\)
MSI (s) (CC:F0) [11:35:08:031]: Generating random cookie.
MSI (s) (CC:F0) [11:35:08:031]: Created Custom Action Server with PID 3452 (0xD7C).
MSI (s) (CC:4C) [11:35:08:046]: Running as a service.
MSI (s) (CC:4C) [11:35:08:046]: Hello, I'm your 64bit Elevated custom action server.
MSI (s) (CC:90) [11:35:08:187]: Executing op: ActionStart(Name=UnpublishFeatures,Description=Unpublishing Product Features,Template=Feature: [1])
Action 11:35:08: UnpublishFeatures. Unpublishing Product Features
MSI (s) (CC:90) [11:35:08:202]: Executing op: FeatureUnpublish(Feature=DefaultFeature,,Absent=2,Component=r{3&g&U*~*JRAEx+h0_Oz~osBccv)Un+(?Oa]NtDI'1E)Xokk6f}ep8Oydkp!@$@&E8VaK&qOgDicy-&OE??RyIcXJOnNzMpjv?D^4~44mRQ3,sbeYkgfNV?)
UnpublishFeatures: Feature: DefaultFeature
MSI (s) (CC:90) [11:35:08:202]: Note: 1: 1402 2: UNKNOWN\Installer\Features\0F51A6E64FCC6BA4ABF4D8F9BD309BFB 3: 2
MSI (s) (CC:90) [11:35:08:202]: Executing op: ActionStart(Name=RemoveODBC,Description=Removing ODBC components,)
Action 11:35:08: RemoveODBC. Removing ODBC components
MSI (s) (CC:90) [11:35:08:202]: Executing op: ODBCDriverManager(,BinaryType=0)
MSI (s) (CC:90) [11:35:08:202]: Executing op: ODBCDriverManager(,BinaryType=1)
MSI (s) (CC:90) [11:35:08:202]: Executing op: ActionStart(Name=UnregisterFonts,Description=Unregistering fonts,Template=Font: [1])
Action 11:35:08: UnregisterFonts. Unregistering fonts
MSI (s) (CC:90) [11:35:08:202]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1800000)
MSI (s) (CC:90) [11:35:08:202]: Executing op: SetTargetFolder(Folder=C:\Windows\Fonts\)
MSI (s) (CC:90) [11:35:08:202]: Executing op: FontUnregister(,File=FALCON.TTF)
UnregisterFonts: Font: FALCON.TTF
MSI (s) (CC:90) [11:35:08:202]: Executing op: ActionStart(Name=RemoveShortcuts,Description=Removing shortcuts,Template=Shortcut: [1])
Action 11:35:08: RemoveShortcuts. Removing shortcuts
MSI (s) (CC:90) [11:35:08:202]: Executing op: SetTargetFolder(Folder=25)
MSI (s) (CC:90) [11:35:08:202]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (s) (CC:90) [11:35:08:202]: Executing op: ShortcutRemove(Name=LBTAGG~1|LBTagger Configuration)
RemoveShortcuts: Shortcut: LBTAGG~1|LBTagger Configuration
MSI (s) (CC:90) [11:35:08:218]: MSI_DBG: Descriptor feature validation failed
MSI (s) (CC:90) [11:35:08:218]: Verifying accessibility of file: LBTagger Configuration.lnk
MSI (s) (CC:90) [11:35:08:218]: Using source file security for destination.
MSI (s) (CC:90) [11:35:08:218]: Note: 1: 2106 2: -2147024809 3: LBTagger Configuration.lnk
MSI (s) (CC:90) [11:35:08:218]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (E8:5C) [11:35:08:218]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2835:  The control ErrorIcon was not found on dialog ErrorDialog
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2835. The arguments are: ErrorIcon, ErrorDialog,
Warning 1910.Could not remove Shortcut LBTagger Configuration.lnk. Verify that the shortcut file exists and that you can access it.
MSI (s) (CC:90) [11:35:10:308]: Executing op: SetTargetFolder(Folder=23)
MSI (s) (CC:90) [11:35:10:308]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (s) (CC:90) [11:35:10:308]: Executing op: ShortcutRemove(Name=LBTAGG~2|LBTagger Configuration)
RemoveShortcuts: Shortcut: LBTAGG~2|LBTagger Configuration
MSI (s) (CC:90) [11:35:10:308]: MSI_DBG: Descriptor feature validation failed
MSI (s) (CC:90) [11:35:10:308]: Verifying accessibility of file: LBTagger Configuration.lnk
MSI (s) (CC:90) [11:35:10:308]: Using source file security for destination.
MSI (s) (CC:90) [11:35:10:480]: MSI_DBG: Descriptor feature validation failed
MSI (s) (CC:90) [11:35:10:480]: MSI_DBG: Descriptor feature validation failed
MSI (s) (CC:90) [11:35:10:480]: MSI_DBG: Descriptor feature validation failed
MSI (s) (CC:90) [11:35:10:511]: Executing op: SetTargetFolder(Folder=25)
MSI (s) (CC:90) [11:35:10:511]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (s) (CC:90) [11:35:10:511]: Executing op: SetTargetFolder(Folder=23)
MSI (s) (CC:90) [11:35:10:511]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (s) (CC:90) [11:35:10:511]: Executing op: ActionStart(Name=RemoveFiles,Description=Removing files,Template=File: [1], Directory: [9])
Action 11:35:10: RemoveFiles. Removing files
MSI (s) (CC:90) [11:35:10:511]: Executing op: ProgressTotal(Total=6,Type=1,ByteEquivalent=175000)
MSI (s) (CC:90) [11:35:10:511]: Executing op: SetTargetFolder(Folder=C:\Program Files\Sejent Corporation\LagBuster Tagger Configuration\)
MSI (s) (CC:90) [11:35:10:527]: Executing op: FileRemove(,FileName=uninst.vbs,,ComponentId={13BC4D59-2BAC-3A73-B76A-DA400BE259DF})
RemoveFiles: File: uninst.vbs, Directory: C:\Program Files\Sejent Corporation\LagBuster Tagger Configuration\
MSI (s) (CC:90) [11:35:10:527]: Verifying accessibility of file: uninst.vbs
MSI (s) (CC:90) [11:35:10:527]: Note: 1: 2318 2: 
MSI (s) (CC:90) [11:35:10:527]: Note: 1: 2318 2: 
MSI (s) (CC:90) [11:35:10:527]: Executing op: FileRemove(,FileName=inst.vbs,,ComponentId={8387DF3C-DC21-6B91-187E-1A76A89DFE57})
RemoveFiles: File: inst.vbs, Directory: C:\Program Files\Sejent Corporation\LagBuster Tagger Configuration\
MSI (s) (CC:90) [11:35:10:527]: Verifying accessibility of file: inst.vbs
MSI (s) (CC:90) [11:35:10:527]: Note: 1: 2318 2: 
MSI (s) (CC:90) [11:35:10:527]: Note: 1: 2318 2: 
MSI (s) (CC:90) [11:35:10:527]: Executing op: SetTargetFolder(Folder=C:\Windows\Fonts\)
MSI (s) (CC:90) [11:35:10:527]: Executing op: FileRemove(,FileName=FALCON.TTF,,ComponentId={C106027F-9B1E-18DB-1D83-DFF694A4537B})
RemoveFiles: File: FALCON.TTF, Directory: C:\Windows\Fonts\
MSI (s) (CC:90) [11:35:10:527]: Verifying accessibility of file: FALCON.TTF
MSI (s) (CC:90) [11:35:10:527]: Executing op: SetTargetFolder(Folder=C:\Program Files\Sejent Corporation\LagBuster Tagger Configuration\)
MSI (s) (CC:90) [11:35:10:527]: Executing op: FileRemove(,FileName=lbtagger.inf,,ComponentId={53A2BE47-1D4C-8C44-4C4E-307ABD94E159})
RemoveFiles: File: lbtagger.inf, Directory: C:\Program Files\Sejent Corporation\LagBuster Tagger Configuration\
MSI (s) (CC:90) [11:35:10:527]: Verifying accessibility of file: lbtagger.inf
MSI (s) (CC:90) [11:35:10:527]: Note: 1: 2318 2: 
MSI (s) (CC:90) [11:35:10:527]: Note: 1: 2318 2: 
MSI (s) (CC:90) [11:35:10:527]: Executing op: FileRemove(,FileName=lbtagger.sys,,ComponentId={0A36987C-010A-6EF8-5CE5-6759A728BC09})
RemoveFiles: File: lbtagger.sys, Directory: C:\Program Files\Sejent Corporation\LagBuster Tagger Configuration\
MSI (s) (CC:90) [11:35:10:527]: Verifying accessibility of file: lbtagger.sys
MSI (s) (CC:90) [11:35:10:527]: Note: 1: 2318 2: 
MSI (s) (CC:90) [11:35:10:527]: Note: 1: 2318 2: 
MSI (s) (CC:90) [11:35:10:527]: Executing op: FileRemove(,FileName=LagBuster Tagger Confguration.exe,,ComponentId={32678219-CD73-1C91-9211-2CCF723F4349})
RemoveFiles: File: LagBuster Tagger Confguration.exe, Directory: C:\Program Files\Sejent Corporation\LagBuster Tagger Configuration\
MSI (s) (CC:90) [11:35:10:542]: Verifying accessibility of file: LagBuster Tagger Confguration.exe
MSI (s) (CC:90) [11:35:10:542]: Note: 1: 2318 2: 
MSI (s) (CC:90) [11:35:10:542]: Note: 1: 2318 2: 
MSI (s) (CC:90) [11:35:10:542]: Executing op: ActionStart(Name=PublishProduct,Description=Publishing product information,)
Action 11:35:10: PublishProduct. Publishing product information
MSI (s) (CC:90) [11:35:10:542]: Executing op: CleanupConfigData()
MSI (s) (CC:90) [11:35:10:542]: Executing op: RegisterPatchOrder(Continue=0,SequenceType=0,Remove=1)
MSI (s) (CC:90) [11:35:10:542]: Note: 1: 1402 2: UNKNOWN\Installer\Products\0F51A6E64FCC6BA4ABF4D8F9BD309BFB\Patches 3: 2
MSI (s) (CC:90) [11:35:10:542]: Executing op: RegisterPatchOrder(Continue=0,SequenceType=1,Remove=1)
MSI (s) (CC:90) [11:35:10:542]: Executing op: CleanupConfigData(RemovingProduct=1)
MSI (s) (CC:90) [11:35:10:542]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\0F51A6E64FCC6BA4ABF4D8F9BD309BFB\Patches 3: 2
MSI (s) (CC:90) [11:35:10:542]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=2994000)
Action ended 11:35:10: InstallExecute. Return value 1.

---

Freddy

Answer 5

That 1910 error should be in the log. The best part of the log to post here is what's around that error location.

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Phil Wilson

Answer 6

The error is in the posted part of the log (search for "1910"). What I don't know is what is the cause.

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Freddy

Answer 7

Try

ClickStart, click Run, typeMSIEXEC /UNREGISTER
ClickStart, click Run, typeMSIEXEC /REGSERVER

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/getting-warning-1910-during-uninstallation-of-my/8569b579-80b9-4e56-aeb0-f63c26edb6e5

Answer 8

I saw this answer and tried it - no help.

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Freddy

Answer 9

Hi Freddy,

I can't find any useful information about this issue.

Can you share a demo through SkyDrive to help us reproduce this issue?

Best Regards,

---

Bob Wu [MSFT]
MSDN Community Support | Feedback to us

Answer 10

Hi Bob,

I've loaded a simplified example to my SkyDrive account. It includes an x64 simple dummy vb project and an x64 deployment project. The deployment adds a shortcut to the desktop and to the menu of the target system. Install (on x64 machine) runs with no problems, uninstall generates the 1910 warning (at least on the couple of machines I've tried).

Thanks for your help,

Freddy

Answer 11

Same issue posted at http://social.msdn.microsoft.com/Forums/en-US/winformssetup/thread/09f72e05-f43f-4e7e-81b6-f81c1b60dc6c

Answer 12

I have the same problem.

I have 2 'Start Menu' shortcuts and 1 desktop shortcut.

The Start Menu shortcuts are deleted OK, but the desktop one errors out.

The relevant portion of log is below.

This issue does not happen on Win7 or earlier.

MSI (s) (00:94) [14:16:45:728]: Executing op: ActionStart(Name=RemoveShortcuts,Description=Removing shortcuts,Template=Shortcut: [1])
MSI (s) (00:94) [14:16:45:728]: Executing op: SetTargetFolder(Folder=23\TestApplication\)
MSI (s) (00:94) [14:16:45:730]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (s) (00:94) [14:16:45:730]: Executing op: ShortcutRemove(Name=zmkx69zd|TestApplication)
MSI (s) (00:94) [14:16:45:734]: Verifying accessibility of file: TestApplication.lnk
MSI (s) (00:94) [14:16:45:734]: Using source file security for destination.
MSI (s) (00:94) [14:16:45:781]: Note: 1: 2318 2:  
MSI (s) (00:94) [14:16:45:782]: Executing op: ShortcutRemove(Name=sxvnkcmk.pro|TestApplication Help)
MSI (s) (00:94) [14:16:45:783]: Executing op: ShortcutRemove(Name=uj9q2tl8.pro|TestApplication User Guide)
MSI (s) (00:94) [14:16:45:783]: Executing op: SetTargetFolder(Folder=25)
MSI (s) (00:94) [14:16:45:785]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (s) (00:94) [14:16:45:785]: Executing op: ShortcutRemove(Name=0bgqrro2|TestApplication)
MSI (s) (00:94) [14:16:45:786]: Verifying accessibility of file: TestApplication.lnk
MSI (s) (00:94) [14:16:45:786]: Using source file security for destination.
MSI (s) (00:94) [14:16:45:788]: Note: 1: 2106 2: -2147467259 3: TestApplication.lnk 
MSI (s) (00:94) [14:16:45:788]: Remove Shortcut failed... retrying.
MSI (s) (00:94) [14:16:46:290]: Note: 1: 2106 2: -2147467259 3: TestApplication.lnk 
MSI (s) (00:94) [14:16:46:290]: Remove Shortcut failed... retrying.
MSI (s) (00:94) [14:16:46:792]: Note: 1: 2106 2: -2147467259 3: TestApplication.lnk 
MSI (s) (00:94) [14:16:46:792]: Remove Shortcut failed... retrying.
MSI (s) (00:94) [14:16:47:293]: Remove Shortcut failed AFTER RETRY.
MSI (s) (00:94) [14:16:47:293]: Transforming table Error.

MSI (c) (E4:40) [14:16:47:295]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

Warning 1910. Could not remove Shortcut TestApplication.lnk. Verify that the shortcut file exists and that you can access it.

Answer 13

Hi Bob,

I've loaded a simplified example to my SkyDrive account. It includes an x64 simple dummy vb project and an x64 deployment project. The deployment adds a shortcut to the desktop and to the menu of the target system. Install (on x64 machine) runs with no problems, uninstall generates the 1910 warning (at least on the couple of machines I've tried).

Thanks for your help,

Freddy

Hi Freddy,

I tried it on several machine but all of them works fine. There is no messagebox prompt during uninstallation.

I can't find any other possible reasons may caused this issue but I will invoke other engineers.

Thank you for the patience.

Best Regards,

---

Bob Wu [MSFT]
MSDN Community Support | Feedback to us

Answer 14

Hello Freddy, this will require additional investigation.  Please consider opening a support case with Microsoft so we can assist you further.  The link below will give you information on our support offerings:

http://support.microsoft.com/default.aspx?id=fh;en-us;offerprophone

Answer 15

Hi all,

We also meet the case on both Win7 and Win8. After some investigation, it seems caused by the new update for nVidia driver/application from Windows update: "nVidia - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Other hardware - NVIDIA GeForce xxx". It's noticed that the it's available once on 10/10, but had another update on 10/25. But, both version cause the issue.

I am not sure if Microsoft tested IHV installer package or not, but it's the  result what we are currently investigated for reference.

Thank you.

Answer 16

Hi all,

We also meet the case on both Win7 and Win8. After some investigation, it seems caused by the new update for nVidia driver/application from Windows update: "nVidia - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Other hardware - NVIDIA GeForce xxx". It's noticed that the it's available once on 10/10, but had another update on 10/25. But, both version cause the issue.

I am not sure if Microsoft tested IHV installer package or not, but it's the  result what we are currently investigated for reference.

Thank you.

I'm not sure your on the right path here.  I did download this driver for a Quadro FX 570 /Win7 Ultimate/VS2012 Prem/WIX 3.6 in October and I have been experiencing the same 1910 warning but rolling the driver back to the 2/9/12 version does not cure the problem.  This may be the nature of a rollback being less than an uninstall.  

Answer 17

Hi Kelvin,

Sorry, I was too busy with other issues so this problem still waits on the back burner.

I cannot justify at this point speding money in order to solve Microsoft bugs (I may have to at some point). As the sample I've uploaded to SkyDrive shows the bug manifest event on a very simple "plain vanila" setup project, and based on my internet searches it is common enough (I'd think) that Microsoft will have an intereset to make an effort to solve it.

---

Freddy

Answer 18

Hi,

We tested with a clean Win7 and only install the nVidia driver from Windows update. The 1910 warning happens only after install "nVidia - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Other hardware - NVIDIA GeForce xxx" . Uninstall cannot resolve since some files are replaced and not rollback in uninstall. Not only our products suffer this issue, but Microsoft Network Monitor 3.4 (http://www.microsoft.com/en-us/download/details.aspx?id=4865) meet the 1910 issue on the problematic environment.

 

Answer 19

Hello,

I have the same problem, is there any progress?

Is it a confirmed bug of windows installer?

If yes, is any (hot) fix planned for the next time?

Answer 20

Hi,

I have been in contact with Microsoft Support. The WinSE Team is aware of this issue and are currently investigating with NVidia. At this time they do not have a solution but they will update this forum thread once the issue has been fixed.

Answer 21

Still no progress here?

Answer 22

Searching this forum for 1910 has a similar thread where the issue is reported to be caused by the desktop.ini file being read-only, and making it writable fixes the issue.  

---

Phil Wilson

Answer 23

Hi,<o:p></o:p>

Can Microsoft confirm which update have caused this change to desktop.ini?<o:p></o:p>

And, if this a permanent change, or do Microsoft intend to fix this?<o:p></o:p>

---

Rune

Answer 24

But this is a client side problem. How can I make the desktop.ini writeable on the client computer which is using my installer to fix this issue?

Answer 25

It seems that this was my issue. Thanks.

---

Freddy

Answer 26

Freddy, what was the issue? As you say, this is common enough. Why not post what the problem/solution was?

Answer 27

The desktop.ini (hidden) file in the desktop directory on the target computer was not writeable, changing it to writeable solved the issue.

---

Freddy

Answer 28

sooo, i have the same issue of 1910, and it looks like my desktop.ini file is writeable and is allowed to write according to the checkmark next to the write option under allow on the security tab. Does this error affect any of my other programs? Because it is an nVidia issue as well could that be affecting certain programs that run graphics too, such as skype (which has also recently stopped working for me)?

Answer 29

If I remember correctly - the issue was not with the permissions in the security tab but with the "Read-only" attribute in the General tab.

---

Freddy