none
unable to install a .msi package on windows server 2003 64-bit with service pack2 RRS feed

  • Question

  • our customer is trying to install a msi package on their windows server 2003 64-bit with service pack2 but failed with the error message as below.

    "This installation package could not be opened. Verify that the package exists and is accessible, or contact the application vendor to verify that this is a valid Windows Installer package."

    But I can install this msi on my windows server 2003 64-bit with service pack2 very easily. 

    and customer logged into the server using account with domain admin right.

    we've tried to reinstall the windows installer to the latest version.

    Tuesday, August 25, 2015 8:23 AM

All replies

  • this is the log file:

    === Verbose logging started: 8/19/2015  12:21:29  Build type: SHIP UNICODE 4.05.6002.00  Calling process: C:\WINDOWS\system32\msiexec.exe ===
    MSI (c) (8C:D0) [12:21:29:086]: Resetting cached policy values
    MSI (c) (8C:D0) [12:21:29:086]: Machine policy value 'Debug' is 0
    MSI (c) (8C:D0) [12:21:29:086]: ******* RunEngine:
               ******* Product: C:\Program Files\LANDesk\LDClient\Kotak_Agent_server.msi
               ******* Action: 
               ******* CommandLine: **********
    MSI (c) (8C:D0) [12:21:29:102]: Client-side and UI is none or basic: Running entire install on the server.
    MSI (c) (8C:D0) [12:21:29:102]: Grabbed execution mutex.
    MSI (c) (8C:D0) [12:21:29:118]: Cloaking enabled.
    MSI (c) (8C:D0) [12:21:29:118]: Attempting to enable all disabled privileges before calling Install on Server
    MSI (c) (8C:D0) [12:21:29:118]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (9C:34) [12:21:29:133]: Running installation inside multi-package transaction C:\Program Files\LANDesk\LDClient\Kotak_Agent_server.msi
    MSI (s) (9C:34) [12:21:29:133]: Grabbed execution mutex.
    MSI (s) (9C:20) [12:21:29:133]: Resetting cached policy values
    MSI (s) (9C:20) [12:21:29:133]: Machine policy value 'Debug' is 0
    MSI (s) (9C:20) [12:21:29:133]: ******* RunEngine:
               ******* Product: C:\Program Files\LANDesk\LDClient\Kotak_Agent_server.msi
               ******* Action: 
               ******* CommandLine: **********
    MSI (s) (9C:20) [12:21:29:133]: Machine policy value 'DisableUserInstalls' is 0
    MSI (s) (9C:20) [12:21:29:149]: Note: 1: 1324 2: Program Files 3: 1 
    MSI (s) (9C:20) [12:21:29:149]: MainEngineThread is returning 2
    MSI (s) (9C:34) [12:21:29:149]: No System Restore sequence number for this installation.
    MSI (s) (9C:34) [12:21:29:149]: User policy value 'DisableRollback' is 0
    MSI (s) (9C:34) [12:21:29:149]: Machine policy value 'DisableRollback' is 0
    MSI (s) (9C:34) [12:21:29:149]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (9C:34) [12:21:29:149]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
    MSI (s) (9C:34) [12:21:29:149]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
    MSI (s) (9C:34) [12:21:29:149]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 
    MSI (s) (9C:34) [12:21:29:149]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 
    MSI (s) (9C:34) [12:21:29:149]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (s) (9C:34) [12:21:29:149]: Restoring environment variables
    MSI (c) (8C:D0) [12:21:29:149]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (8C:D0) [12:21:29:164]: MainEngineThread is returning 2
    === Verbose logging stopped: 8/19/2015  12:21:29 ===
    

    Tuesday, August 25, 2015 8:25 AM
  • 08/18/2015 22:30:46.682	5144	5456	tokens.cpp	688	Processes returned : 1619
    08/18/2015 22:30:46.682	5144	5456	tokens.cpp	586	CheckProcessExitCode processed app name: msiexec
    08/18/2015 22:30:46.713	5144	5456	tokens.cpp	713	FAILED:  Running application: msiexec /i "C:\Program Files\LANDesk\LDClient\Kotak_Agent_server.msi" /L*v "C:\Temp\\Kotak_Agent_server_msi.log" /q REBOOT=ReallySuppress
    08/18/2015 22:30:46.713	5144	5456	ntstacfgDlg.cpp	1587	FAILED: Processing msiexec, /i "C:\Program Files\LANDesk\LDClient\Kotak_Agent_server.msi" /L*v "C:\Temp\\Kotak_Agent_server_msi.log" /q REBOOT=ReallySuppress, INSTALLONLY, Retrying again in 30 seconds.

    Tuesday, August 25, 2015 8:33 AM