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DVD Rom not showind up on computer

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  • kaleen786qureshi,

    is your DVD rom using SATA cable or PATA/IDE cable?  Have you tried put media in your DVD drive and see if it appears?

    Thursday, October 20, 2011 8:31 PM
    Answerer
  • Hello kaleem786qureshi,

    Look at the following KB article to see if the steps help to get your CD/DVD drive working.
    KB Article ID: 982116 - Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/982116

    Note: When referencing the article linked above follow the suggestions documented for Windows 7

    Open Regedit (If you are prompted for Administrator password or for a confirmation, type the password, or click Allow.)
    Locate the following registry key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    In the right pane, click UpperFilters.
    Then select ‘Delete’
    Note:  You may also see an UpperFilters.bak registry entry. You do not have to remove that entry.
    Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry.
    To do this, continue:
    In the right pane, click LowerFilters
    Then select 'Delete'
    Note: If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for
    information about how you can find more solutions or more help on the Microsoft Web site.
    Close Regedit.
    Reboot your system and check to see if your DVD drive is present.

    If this doesn't help, I suggest you do a Refresh of your PC. Your files and personalization settings won't change.
    Your PC settings will be restored to their defaults.
    Apps from Windows Store will be kept. All other apps will be removed.

    Follow the steps below to restore your PC:
    Enter the Start screen
    Click Control Panel
    Click General on the left column
    Under the Refresh your PC without affecting your files, click Get started .
    Then follow the instructions on the screen.

    Your CD/DVD drive should be restored.

    Please reply back with an update.

     



    Marilyn
    Wednesday, October 26, 2011 8:17 PM
    Moderator