DirectionsManager error? (microsoft.maps.networkcallbacks.f8ed63) RRS feed

  • Question

  • Hi all, 

    I was using DirectionsManager module to calculate directions, distance, time for my tour website for about 2 years. But since about Aug, this module kept returning a 500 error like this:

        "authenticationResultCode": "ValidCredentials",
        "brandLogoUri": "http//dev.ditu.live.com/Branding/logo_powered_by.png",
        "copyright": "Copyright © 2020 Microsoft and its suppliers. All rights reserved. This API cannot be accessed and the content and any results may not be used, reproduced or transmitted in any manner without express written permission from Microsoft Corporation.",
        "errorDetails": [
            "Your request could not be completed because there was a problem with the service."
        "resourceSets": [],
        "statusCode": 500,
        "statusDescription": "Internal Server Error",
        "traceId": "51d65ccb1cba44299a7c0d96e8e1bfdf|BJ06580F53||HK200018CB"

    Seems the script reference is automatically redirected to "https//cn.bing.com/maps/sdk/mapcontrol" base on the requester's location, so the urls are defined as "https//dev.ditu.live.com/REST/V1...", which caused this error.

    Anyone can notice Microsoft to fix it? Many thanks 

    Tuesday, September 22, 2020 5:40 AM

All replies

  • Hi derritter,

    Is this issue still occurring?  500 indicates an issue with the service and that was likely temporary. If it is still occurring, can you please provide the call details (without your key) and the trace id in the response?

    Unfortunately, the trace ID above is now too old to research. My apologies for missing this post last week.



    Wednesday, October 7, 2020 5:09 AM