none
The product key entered does not match any of the Windows images available for installation

    Question

  • Hi,

    I am trying to install a Windows Embedded Standard 8 image on a system. I have downloaded the image from Microsoft site "https://www.microsoft.com/en-in/download/details.aspx?id=37019.

    I have the have purchased 100 licenses of Microsoft Windows Embedded 8 Standard and I have "Windows Embedded 8 Standard" MAK product key. But at the time of running the setup when I enter the product key it gives me error "The product key entered does not match any of the Windows images available for installation".

    I have also tried adding the product key under "Components->1 WindowsPE->amd64_Microsoft-Windows-Setup_neutral -> UserData -> ProductKey -> Key"but no luck.

    Even tried creating a "pid.txt" file in the installation image as suggested on one of the blog. Still didn't work.

    Following are the extracts from the log file

    ---------------

    2018-07-17 17:09:50, Info                  UI     AppWindow has layout style 0
    2018-07-17 17:09:50, Info                  UI     NavWindow has layout style 0
    2018-07-17 17:09:50, Info       [0x0a017d] UI     User has specified the language thru command line. Language neutral selection UI won't be shown
    2018-07-17 17:09:50, Info                  UI      search directory is [D:\windowsetup\Sources].
    2018-07-17 17:09:50, Info                  UI     ProductKeyFromSources:Product key found in pid.txt
    2018-07-17 17:09:50, Info       [0x060122] IBS    Callback_Productkey_Validate: Entry
    2018-07-17 17:09:50, Info       [0x060124] IBS    Callback_Productkey_Validate: Validating user supplied product key
    2018-07-17 17:09:50, Info                  IBS    Callback_Productkey_Validate: Could not find working directory on blackboard
    2018-07-17 17:09:50, Info                  IBS    Callback_Productkey_Validate: Calling SkuGetImageProductKeyFiles to get product key files
    2018-07-17 17:09:51, Info       [0x060125] IBS    Callback_Productkey_Validate: Successfully validated product key
    2018-07-17 17:09:51, Info                  IBS    SetVolLicInfoOnBb: Product Key is Vol license key.
    2018-07-17 17:09:51, Info                  IBS    Callback_Productkey_Validate: EditionID for product key is APPXLOB-Embedded.
    2018-07-17 17:09:51, Info                  IBS    Callback_Productkey_Validate: EulaType (a.k.a. ChannelType) for product key is [Volume].
    2018-07-17 17:09:51, Info                  IBS    SelectImageFromEICfg: Searching for EI.cfg file at [D:\windowsetup\Sources\ei.cfg]
    2018-07-17 17:09:51, Info                  IBS    SelectImageFromEICfg: There was no EI.cfg found at the expected location.
    2018-07-17 17:09:51, Info                  IBS    ConstructOSImageConstraints: Setup is not in keyless mode.
    2018-07-17 17:09:51, Info                  IBS    ConstructOSImageConstraints: Setup is not using ei.cfg.
    2018-07-17 17:09:51, Info                         CDepImageInfoSetCache::GetCachedInfoSet: Found cached image info for [D:\windowsetup\Sources\install.wim]
    2018-07-17 17:09:51, Info                  IBS    DumpXmlInfoConstraints: Begin to dump XML info constraints for image selection
    2018-07-17 17:09:51, Info                  IBS    DumpXmlInfoConstraints: Constraint [0]; ElementPath = [EditionID]; ElementValue = [APPXLOB-Embedded]
    2018-07-17 17:09:51, Info                  IBS    DumpXmlInfoConstraints: End of dump.
    2018-07-17 17:09:51, Info       [0x0606cc] IBS    CDepImageXMLInfo::GetEditionID:EditionID=null, Flags=Embedded : Returning Embedded, hr=0x0
    2018-07-17 17:09:51, Info                  IBS    SelectOSImages: Using EditionID as constraint and couldn't find any matching image, try to select foundation image
    2018-07-17 17:09:51, Info                  IBS    DumpXmlInfoConstraints: Begin to dump XML info constraints for image selection
    2018-07-17 17:09:51, Info                  IBS    DumpXmlInfoConstraints: Constraint [0]; ElementPath = [Flags]; ElementValue = [Windows Foundation]
    2018-07-17 17:09:51, Info                  IBS    DumpXmlInfoConstraints: End of dump.
    2018-07-17 17:09:51, Error      [0x0603ef] IBS    CallBack_SelectImageOrShowUi: There are no matching OS images
    2018-07-17 17:09:51, Info       [0x0640ae] IBSLIB PublishMessage: Publishing message [The product key entered does not match any of the Windows images available for installation. Enter a different product key.]
    2018-07-17 17:10:03, Info       [0x070042] DIAG   CallBack_DiagnosticDataSend: Called with notification for Error published by ErrorHandler
    2018-07-17 17:10:03, Warning    [0x070041] DIAG   DiagnosticDataSendWorker: invalid arguments
    2018-07-17 17:10:03, Warning               DIAG   CallBack_DiagnosticDataSend: DiagnosticDataSendWorker failed, hresult=0x80070057
    2018-07-17 17:10:03, Info       [0x0a0143] UI     User info collection time = 12 sec.
    2018-07-17 17:10:03, Info       [0x090095] PANTHR WdsExitImmediate called!  Execution will stop, and the queue won't be saved.
    2018-07-17 17:10:03, Info       [0x09008c] PANTHR SeqExecute -- stopping, since WdsExitImmediate() was called
    2018-07-17 17:10:03, Info       [0x090086] PANTHR pWorkerThreadFunc -- Stopping
    2018-07-17 17:10:03, Info       [0x090086] PANTHR pWorkerThreadFunc -- Stopping
    2018-07-17 17:10:03, Info       [0x090086] PANTHR pWorkerThreadFunc -- Stopping
    2018-07-17 17:10:03, Info       [0x06c034] IBS    PerfData: [MajorVersion]: [6]
    2018-07-17 17:10:03, Info       [0x06c034] IBS    PerfData: [MinorVersion]: [2]
    2018-07-17 17:10:03, Info       [0x06c034] IBS    PerfData: [SPVersion]: [216756720]
    2018-07-17 17:10:03, Info       [0x06c034] IBS    PerfData: [Branch]: [win8_rtm_emb_dev]
    2018-07-17 17:10:03, Info       [0x06c034] IBS    PerfData: [Arch]: [2]
    2018-07-17 17:10:03, Info       [0x06c034] IBS    PerfData: [BuildNumber]: [9200]
    2018-07-17 17:10:03, Info       [0x06c034] IBS    PerfData: [BuildDate]: [130112]
    2018-07-17 17:10:03, Info       [0x06c034] IBS    PerfData: [BuildType]: [0]
    2018-07-17 17:10:03, Info       [0x06c034] IBS    PerfData: [StartupPhase]: [2]
    2018-07-17 17:10:03, Info       [0x06c034] IBS    PerfData: [InternalInstall]: [FALSE]
    2018-07-17 17:10:03, Info       [0x06c034] IBS    PerfData: [UnattendInstall]: [FALSE]
    2018-07-17 17:10:03, Info                  PANTHR DeleteCriticalSection for pExecQueue->csLock;
    2018-07-17 17:10:03, Info                         CryptoSetup module terminated
    2018-07-17 17:10:03, Info       [0x06c034] IBS    PerfData: [InstallResult]: [1]
    2018-07-17 17:10:03, Info       [0x0605a6] IBS    Requested UI to hide the language and locale selection pages.
    2018-07-17 17:10:03, Info       [0x06c034] IBS    PerfData: [PEStart]: [13176349785]
    2018-07-17 17:10:03, Warning    [0x0900d8] PANTHR ExecQueue->csLock.DebugInfo is NULL.
    2018-07-17 17:10:03, FatalError [0x090001] PANTHR Exception (code 0xC0000005: ACCESS_VIOLATION) occurred at 0x000007FEC16E9D00 in X:\windows\SYSTEM32\ntdll.dll (+0000000000019D00).  Minidump attached (66003 bytes).

    ----------------

    I am stuck now, I need to release the image in next 1 week but not sure how to move forward.

    Thanks


    RT


    Wednesday, July 25, 2018 11:28 AM

All replies

  • I thought the download was the beta of WES8. You might want to go back to where you purchased the licenses to inquire about the WES8 toolkit.

    Sean Liming - Book Author: Starter Guide Windows 10 IoT Enterprise - www.annabooks.com / www.seanliming.com

    Wednesday, July 25, 2018 4:36 PM
    Moderator
  • The site does not specify it as Beta.I have downloaded the KIT also from the same location and using that to build the image.

    I have also raised a ticket to Microsoft licensing team and waiting for the response.

    Thanks


    RT

    Thursday, July 26, 2018 4:54 AM