none
.NET Framework 4.0 won't install on Windows 7: Windows6.1-KB958488-v6001-x86.msu failed with 0xbc9 RRS feed

  • Question

  • Hello! When I try to install .NET Framework 4.0 I end up with "Installation Did Not Succeed" message. The log shows the following:

     

    [5/25/2010, 8:3:42]Launching CreateProcess with command line = SetupUtility.exe /aupause
    [5/25/2010, 8:3:42]Exe log file(s) :
    [5/25/2010, 8:3:42]C:\Users\Maxim\AppData\Local\Temp\dd_SetupUtility.txt
    [5/25/2010, 8:3:42]Log File C:\Users\Maxim\AppData\Local\Temp\dd_SetupUtility.txt exists and will be added to the Watson upload list
    [5/25/2010, 8:3:42]Exe (E:\c8dab868c10788284d\SetupUtility.exe) succeeded.
    [5/25/2010, 8:3:42]
    Exe Log File: dd_SetupUtility.txt

    [5/25/2010, 8:3:42] Action complete

    [5/25/2010, 8:3:42]Error 0 is mapped to Custom Error:
    [5/25/2010, 8:3:42]Wait for Item (clr_optimization_v2.0.50727_32) to be available
    [5/25/2010, 8:3:42]clr_optimization_v2.0.50727_32 is now available to install
    [5/25/2010, 8:3:42]Creating new Performer for ServiceControl item

    [5/25/2010, 8:3:42] Action: ServiceControl - Stop clr_optimization_v2.0.50727_32...

    [5/25/2010, 8:3:42]ServiceControl operation succeeded!

    [5/25/2010, 8:3:42] Action complete

    [5/25/2010, 8:3:42]Error 0 is mapped to Custom Error:
    [5/25/2010, 8:3:42]Wait for Item (Windows6.1-KB958488-v6001-x86.msu) to be available
    [5/25/2010, 8:3:42]Windows6.1-KB958488-v6001-x86.msu is now available to install
    [5/25/2010, 8:3:42]Creating new Performer for Exe item
    [5/25/2010, 8:3:42]Created new ExePerformer for Exe item
    [5/25/2010, 8:3:42]WU Service was already enabled or was running
    [5/25/2010, 8:3:42]WU Service: EnsureWUServiceIsNotDisabled succeeded

    [5/25/2010, 8:3:42] Action: Performing Action on Exe at E:\c8dab868c10788284d\Windows6.1-KB958488-v6001-x86.msu...

    [5/25/2010, 8:3:42]Launching CreateProcess with command line = wusa.exe "E:\c8dab868c10788284d\Windows6.1-KB958488-v6001-x86.msu" /quiet /norestart
    [5/25/2010, 8:3:57]Exe (E:\c8dab868c10788284d\Windows6.1-KB958488-v6001-x86.msu) failed with 0xbc9 - The requested operation failed. A system reboot is required to roll back changes made. .
    [5/25/2010, 8:3:58]PerformOperation on exe returned exit code 3017 (translates to HRESULT = 0xbc9)

    [5/25/2010, 8:3:58] Action complete

    [5/25/2010, 8:3:58]Error 0xbc9 is mapped to Custom Error:
    [5/25/2010, 8:3:58]OnFailureBehavior for this item is to Rollback.

    [5/25/2010, 8:3:58] Action: Performing actions on all Items...

    [5/25/2010, 8:3:58] Action complete

    [5/25/2010, 8:3:58] Action complete

    [5/25/2010, 8:3:58]Final Result: Installation failed with error code: (0x00000BC9), "The requested operation failed. A system reboot is required to roll back changes made. " (Elapsed time: 0 00:00:26).

    And when closing "Installation Did Not Succeed Window", I get "Setup Installer" error:

    Problem signature:

     

     

     

     

    Problem Event Name: VSSetup

    Problem Signature 01: Microsoft .NET Framework 4 Setup

    Problem Signature 02: 4.0.30319

    Problem Signature 03: 10.0.30319.1

    Problem Signature 04: 1

    Problem Signature 05: Windows6.1-KB958488-v6001-x86.msu

    Problem Signature 06: Install_I_Interactive_Error

    Problem Signature 07: 0xbc9

    Problem Signature 08: 3017

    Problem Signature 09: unknown

    OS Version: 6.1.7600.2.0.0.256.1

    Locale ID: 1049

    Tuesday, May 25, 2010 4:06 AM

Answers

  • Hi Yautja,

    Thank you for your email.

    I've checked the log files that you sent to me and found the following error message:

    [5/29/2010, 2:19:13] Action: Performing Action on Exe at E:\4142179738f6ab521536\Windows6.1-KB958488-v6001-x86.msu[5/29/2010, 2:19:13]Launching CreateProcess with command line = wusa.exe "E:\4142179738f6ab521536\Windows6.1-KB958488-v6001-x86.msu" /quiet /norestart
    [5/29/2010, 2:19:44]Exe (E:\4142179738f6ab521536\Windows6.1-KB958488-v6001-x86.msu) failed with 0xbc9 - The requested operation failed. A system reboot is required to roll back changes made. .
    [5/29/2010, 2:19:45]PerformOperation on exe returned exit code 3017 (translates to HRESULT = 0xbc9)

    It looks like that the installation was blocked when it tried to install Windows6.1-KB958488-v6001-x86.msu update.

    Then I checked WindowsUpdate.log file and noticed:

    2010-05-29 02:19:40:290  792 1514 Handler Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\bb67950e8cba46da9f3f83e74b0117b3\Windows6.1-KB958488-x86.cab, workingdir=C:\Windows\SoftwareDistribution\Download\bb67950e8cba46da9f3f83e74b0117b3\inst
    2010-05-29 02:19:44:190  792 1248 Handler FATAL: CBS called Error with 0x80070bc9,
    2010-05-29 02:19:44:240  792 1514 Handler FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80070bc9

    Thus, your issue is related to Windows Update with error "0x80070bc9" on your Windows 7.

    Have you tried to reboot your machine and install .NET Framework 4.0 again?

    If it doesn't work, please download and run the System Update Readiness Tool for Windows 7 (KB947821) [April 2010] and check if you can install the update.
    After you run the tool, a file called checkSUR.log is created in the folder C:\Windows\Logs\CBS. Please open it and look if the tool was able to fix all errors.

    It is highly suggested to make your Windows 7 fully updated. Then install .NET Framework 4.0.

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    • Marked as answer by YiChun Chen Tuesday, June 1, 2010 3:58 AM
    • Edited by YiChun Chen Tuesday, June 15, 2010 7:25 AM typo
    Monday, May 31, 2010 3:41 AM

All replies

  • You might try Aaron Stebner's .NET cleanup utility, here:

    http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx

    Then, reinstall.

    • Edited by pvdg42 Tuesday, May 25, 2010 1:08 PM typos
    Tuesday, May 25, 2010 1:08 PM
  • I've used .Net cleanup utility. It said everything was cleaned successfuly. But when installing .Net Framework 4.0 I got just the very same error as described in my log above. In fact, what does error 0xbc9 mean:

    E:\c8dab868c10788284d\Windows6.1-KB958488-v6001-x86.msu) failed with 0xbc9 - The requested operation failed. A system reboot is required to roll back changes made. .
    [5/25/2010, 8:3:58]PerformOperation on exe returned exit code 3017 (translates to HRESULT = 0xbc9)

    Wednesday, May 26, 2010 3:42 AM
  • Hi Yautja,

    Thank you for your post.

    To install .NET Framework 4.0, you could try the following steps for further troubleshooting.

    1. Download .NET Framework 4.0 Standalone installer
        Note: You can try some download manager software to help downloading.

    2. Use Cleanup tool to clear the failed installation of .NET Framework 4.0

    3. Run the installer to install .NET 4.0 with Administrator Privilege
        Note: Right-click the installer >> "Run as Administrator"

    4. If any problem occurs during the installation, use Collect tool to collect the log files for further troubleshooting.

    The steps to collect the log:
    - Try to clean your "%temp%" folder (Start Menu >> Run >> Type "%temp%")
    - Install .NET Framework 4.0 Standalone installer
    - Collect the logs from "%temp%" folder
       Collect tool: http://blogs.msdn.com/heaths/archive/2008/05/09/visual-studio-and-net-log-collection-utility.aspx
    - Diagnose the cause of failure installation
       Option 1:
       Try the points mentioned here: http://social.msdn.microsoft.com/forums/en-US/vssetup/thread/0376db8f-4761-4ae5-9af2-98c53216318a#How_to_diagnoseVS2008_NETFramework_logs to diagnose the cause of failure installation.
       Option 2:
       Send vslogs.cab file to me (v-yicche@microsoft.com)
       Note: Please attach the link of this post in the mail.

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    Wednesday, May 26, 2010 11:20 AM
  • Hi YiChun Chen!

    I've tried steps 1-3 as you recommended and it didn't help. I still get the same error (Final Result: Installation failed with error code: (0x00000BC9), "The requested operation failed). I've collected logs using collect tool and sent them to your e-mail. Hopefully you can come up with a solution.

    Thanks!

    Friday, May 28, 2010 10:36 PM
  • I have the same problem.  I have the same error code, same log entries and have tried the suggested fixes, which have not fixed the problem.  This all started because I can't install Quicken Deluxe 2010, and the Intuit people told me to reinstall .net.  So I downloaded the cleanup tool, cleaned up and then tried to install .Net 4, with the result being the same error codes that YiChun Chin is reporting.
    Saturday, May 29, 2010 4:15 AM
  • Hi Yautja,

    Thank you for your email.

    I've checked the log files that you sent to me and found the following error message:

    [5/29/2010, 2:19:13] Action: Performing Action on Exe at E:\4142179738f6ab521536\Windows6.1-KB958488-v6001-x86.msu[5/29/2010, 2:19:13]Launching CreateProcess with command line = wusa.exe "E:\4142179738f6ab521536\Windows6.1-KB958488-v6001-x86.msu" /quiet /norestart
    [5/29/2010, 2:19:44]Exe (E:\4142179738f6ab521536\Windows6.1-KB958488-v6001-x86.msu) failed with 0xbc9 - The requested operation failed. A system reboot is required to roll back changes made. .
    [5/29/2010, 2:19:45]PerformOperation on exe returned exit code 3017 (translates to HRESULT = 0xbc9)

    It looks like that the installation was blocked when it tried to install Windows6.1-KB958488-v6001-x86.msu update.

    Then I checked WindowsUpdate.log file and noticed:

    2010-05-29 02:19:40:290  792 1514 Handler Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\bb67950e8cba46da9f3f83e74b0117b3\Windows6.1-KB958488-x86.cab, workingdir=C:\Windows\SoftwareDistribution\Download\bb67950e8cba46da9f3f83e74b0117b3\inst
    2010-05-29 02:19:44:190  792 1248 Handler FATAL: CBS called Error with 0x80070bc9,
    2010-05-29 02:19:44:240  792 1514 Handler FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80070bc9

    Thus, your issue is related to Windows Update with error "0x80070bc9" on your Windows 7.

    Have you tried to reboot your machine and install .NET Framework 4.0 again?

    If it doesn't work, please download and run the System Update Readiness Tool for Windows 7 (KB947821) [April 2010] and check if you can install the update.
    After you run the tool, a file called checkSUR.log is created in the folder C:\Windows\Logs\CBS. Please open it and look if the tool was able to fix all errors.

    It is highly suggested to make your Windows 7 fully updated. Then install .NET Framework 4.0.

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    • Marked as answer by YiChun Chen Tuesday, June 1, 2010 3:58 AM
    • Edited by YiChun Chen Tuesday, June 15, 2010 7:25 AM typo
    Monday, May 31, 2010 3:41 AM
  • Hi Everyone... I have had the same problem for the past 5 months... and I have solved it... If you need help .... let me know ... I will need info from your logs and cmd prompt to advise you
    • Proposed as answer by soly medo Thursday, April 11, 2013 4:12 PM
    • Unproposed as answer by soly medo Thursday, April 11, 2013 4:12 PM
    Tuesday, February 1, 2011 6:59 PM
  • I've been trying to get this to work for what feels like forever now, any guidance would be appreciated.
    Thursday, February 3, 2011 8:51 AM
  • heres my error and i have been dealing with this BS since i bought my laptop 3 mnths ago and im rdy so toss my laptop out the freakin window plz help me damnit LOL

     

     

    OS Version = 6.1.7601, Platform 2, Service Pack 1
    OS Description = Windows 7 - x64 Home Premium Edition Service Pack 1
    CommandLine = C:\55910d4b0ede5e0b5403631b90fa\\Setup.exe /x86 /x64
    TimeZone = Eastern Daylight Time
    Initial LCID = 1033
    Using Simultaneous Download and Install mechanism
    Operation: Installing
    Package Name = Microsoft .NET Framework 4 Setup
    Package Version = 4.0.30319
    User Experience Data Collection Policy: AlwaysUploaded
    Number of applicable items: 11
    Exe (C:\55910d4b0ede5e0b5403631b90fa\SetupUtility.exe) succeeded.
    Exe Log File: dd_SetupUtility.txt
    ServiceControl operation succeeded!
    ServiceControl operation succeeded!
    Exe (C:\55910d4b0ede5e0b5403631b90fa\Windows6.1-KB958488-v6001-x64.msu) failed with 0x240006 - (null).
    Exe (C:\55910d4b0ede5e0b5403631b90fa\SetupUtility.exe) succeeded.
    Exe Log File: dd_SetupUtility.txt
    MSI (C:\55910d4b0ede5e0b5403631b90fa\netfx_Core_x64.msi) Installation failed. Msi Log: Microsoft .NET Framework 4 Setup_20110330_090013593-MSI_netfx_Core_x64.msi.txt
    Final Result: Installation failed with error code: (0x80070643), "Fatal error during installation. " (Elapsed time: 0 00:00:18).

    Wednesday, March 30, 2011 1:03 PM
  • I've had this for several months now and have no idea what to do, any help gratefully received.  I will need guiding through things, I've no real idea what the logs and cmd prompts are.

     

    Thanks in advance

    Monday, May 9, 2011 7:48 PM
  • Kill any process running that use .net - I ran into the same issue, and was able to resolve by ending all running process that require .net
    Wednesday, August 3, 2011 12:00 PM
  • hello

    im not very experienced with problems

     i have the same problem as everyone else which i preventing me from playing chivalry how do i kill the programs using .net?

    Wednesday, January 22, 2014 5:50 PM
  • Hello, o.c.g.

    A quick pointer on forums first. You posted to an old (almost 4 years), answered, thread, which guarantees that only those of us who posted here will even see your request for help.

    Please start a new thread to get maximum interest and help.

    When you do start a new thread, you need to tell us more than " i have the same problem as everyone else...". To help with .NET install problems, we need the details of your situation, including your Windows version and SP level, the .NET version you are trying to install, the source of your .NET download and complete error message(s).

    The best way to supply the needed information is to provide a complete set of install logs, which you can do as follows:

    Please collect your install logs with this:

    http://aka.ms/vscollect

    After you run Collect.exe, you'll find vslogs.cab in your %temp% directory. Please upload the file to https://skydrive.live.com/ and share the link here.

    Thursday, January 23, 2014 12:10 AM
  • Hi every one...

    I will solve this problem very easily.

    Just re-install your windows O.S (if any)

    ("don't install any other software like drivers and utilities..")

    then install dotNet framework 40.

    after installing dotnet, continue driver and other all softwares.

    then say Alhamdulillah (Thank God!!!)

    --- faizalsafa143@gmail.com

    www.facebook.com/faizalsafa

    Sunday, July 20, 2014 3:33 AM
  • Hi every one...

    I will solve this problem very easily.

    Just re-install your windows O.S (if any)

    ("don't install any other software like drivers and utilities..")

    then install dotNet framework 40.

    after installing dotnet, continue driver and other all softwares.

    then say Alhamdulillah (Thank God!!!)

    --- faizalsafa143@gmail.com

    www.facebook.com/faizalsafa

    Sunday, July 20, 2014 3:34 AM