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Unable to create Outlook Profile RRS feed

  • Question

  • Hi Guys, let's see if somebody can point me in the right direction.

    I have an RDS farm with Windows 2016 and I'm using UPD, where I am excluding the paths related to FSLogix:

    • AppData\Roaming\Microsoft\Outlook
    • AppData\Local\Microsoft\Office\16.0\Licensing
    • AppData\Local\Microsoft\Teams
    • AppData\Local\Microsoft\Outlook
    • AppData\Local\Microsoft\Office\16.0\OfficeFileCache
    • AppData\Local\Microsoft\Office\16.0\Lync
    • AppData\Roaming\FSLogix\WSearch
    • AppData\Local\Microsoft\OneDrive

    The problem is that every time I try to create a new Outlook profile, I get an error message saying "There was an error locating one of the items needed to complete this operation. It might have been deleted."

    The error only appears when the user is part of the FSLogix users, and it can be reproduced.

    Can any of you point me into what should I be looking or reviewing?

    Thank you.

    Thursday, November 7, 2019 10:36 PM

All replies

  • I have seen that issue occur on newer builds when UPDs and ODFC is enabled.

    The fix for me has been to go full FSL profiles + ODFC or downgrade to an older build. 

    2.8.6862.41985 hasn't given me any issues when UPDs are enabled. 2.9.7117.27413 might also work, but I haven't tested it. 


    Andy Morales (Blog)



    • Edited by Andy202a Friday, November 8, 2019 4:29 AM
    Friday, November 8, 2019 4:23 AM