My reactivation codes aren't working! RRS feed

  • Question

  • My main hotmail account got blocked - too many wrong password attempts - I think someone may have been hacking it.

    I've had to get new passwords before, and getting the activation codes has been no problem, I've either emailed them to another account, or had them texted to me and they've worked fine.


    This time they are not working! I'm getting them emailed to the other account but they are not working when I use them to try and get into my main account, and when I ask them to be texted to me, nothing comes to my phone.

    The guidance says you may do it too many times and have to wait 24 hours. I have waited 48 hours but it's still not working!

    The most frustrating thing is that there doesn't seem to be a way to contact Microsoft about it. I've been through all the Help forums looking for an email or a chat function. When I click on the 'contact support' link it just takes me to Hotmail log in!!!!

    Can anybody help? Someone from Microsoft would be a big help! Or if anyone can give me a phone number or an email address to actually contact them direct that would be great.

    I desperately need to get into my main hotmail account - I run my business from it! So this is incredibly frustrating!

    Thanks in advance


    Tuesday, September 2, 2014 7:33 AM


  • Hello,

    The Microsoft account forum has been retired and all account related questions must now be asked online here.

    Select the issue you need help with and fill out the requested details on the next page.

    You need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com

    You can read further information about blocked accounts here.


    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
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    • Proposed as answer by ZigZag3143x Tuesday, September 2, 2014 8:53 PM
    • Marked as answer by Just Karl Tuesday, September 16, 2014 10:40 PM
    Tuesday, September 2, 2014 8:33 PM