I have a DVD issue with "Windows Vista™ Home Premium SP1" where I am not able to use my DVD players. One is a SATA and the other is a USB. Both these players will boot the Windows Vista™ Home Premium source CD. These disk can be read from the bios level. These disk are functional on another system.
** I received hotfix Windows6.0-KB928253-x86
The Windows Update Standalone Installer is not installing this hotfix.
I get the following message in a dialog box: "The update does not apply to your system"
** Device status for both SATA and USB DVD writer:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
** My System Info:
OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6001 Service Pack 1 Build 6001
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name JANS-PC
System Manufacturer System manufacturer
System Model P5K Deluxe
System Type X86-based PC
Processor Intel(R) Core(TM)2 CPU 6420 @ 2.13GHz, 2128 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0404, 6/15/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.0.6001.18000"
User Name JANS-PC\Jan
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.25 GB
Available Physical Memory& nbsp;2.11 GB
Total Virtual Memory 6.73 GB
Available Virtual Memory 5.40 GB
Page File Space 3.54 GB
Page File C:\pagefile.sys
Drive Not Available
Description CD-ROM Drive
Media Loaded No
Media Type UNKNOWN
Name HL-DT-ST DVDRAM GSA-H10N USB Device
Manufacturer (Standard CD-ROM drives)
Status Error
Transfer Rate 4623.85 kbytes/sec
SCSI Target ID Not Available
PNP Device ID USBSTOR\CDROM&VEN_HL-DT-ST&PROD_DVDRAM_GSA-H10N&REV_JL10\6&E76A829&0
Drive Not Available
Description CD-ROM Drive
Media Loaded No
Media Type UNKNOWN
Name MAD DOG CDDVDW TS-H653B ATA Device
Manufacturer (Standard CD-ROM drives)
Status Error
Transfer Rate 10723.40 kbytes/sec
SCSI Target ID Not Available
PNP Device ID IDE\CDROMMAD_DOG_CDDVDW_TS-H653B_________________MD00____\5&CF4D2B6&0&0.1.0
-------------- Original message --------------
From: <nahotfix@microsoft.com>
> Hello,
>
> The hot fix for your issue has been packaged and placed on an HTTP site for you
> to download.
>
> WARNING: This fix is not publicly available through the Microsoft website as it
> has not gone through full Microsoft regression testing. If you would like
> confirmation that this fix is designed to address your specific problem, or if
> you would like to confirm whether there are any special compatibility or
> installation issues associated with this fix, you are encouraged to speak to a
> Support Professional in Product Support Services.
>
> The package is password protected so be sure to enter the appropriate password
> for each package. To ensure the right password is provided cut and paste the
> password from this mail.
>
> NOTE: Passwords expire every 7 days so download the package within that period
> to insure you can extract the files. If you receive two passwords it means you
> are receiving the fix during a password change cycle. Use the second password
> if you download after the indicated password change date.
>
> Package:
> -----------------------------------------------------------
> KB Article Number(s): 928253
> Language: All (Global)
> Platform: i386
> Location:
> (http://hotfixv4.microsoft.com/Windows%20Vista/sp1/Fix192518/6000/free/293883_in
> tl_i386_zip.exe)
> Password: DNCD9XV
>
> NOTE: Be sure to include all text between '(' and ')' when navigating to this
> hot fix location!