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DVD devices have Code 19 in Device Manager with Vista Home Premium RRS feed

  • Question

  • I have a DVD issue with "Windows Vista™ Home Premium SP1" where I am not able to use my DVD players. One is a SATA and the other is a USB. Both these players will boot the Windows Vista™ Home Premium source CD. These disk can be read from the bios level. These disk are functional on another system.

     

    ** I received hotfix Windows6.0-KB928253-x86

    The Windows Update Standalone Installer is not installing this hotfix.
     
    I get the following message in a dialog box: "The update does not apply to your system"
     
    ** Device status for both SATA and USB DVD writer:
     
    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
     
     
    ** My System Info:
     
    OS Name Microsoft® Windows Vista™ Home Premium
    Version 6.0.6001 Service Pack 1 Build 6001
    Other OS Description  Not Available
    OS Manufacturer Microsoft Corporation
    System Name JANS-PC
    System Manufacturer System manufacturer
    System Model P5K Deluxe
    System Type X86-based PC
    Processor Intel(R) Core(TM)2 CPU          6420  @ 2.13GHz, 2128 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. 0404, 6/15/2007
    SMBIOS Version 2.4
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.0.6001.18000"
    User Name JANS-PC\Jan
    Time Zone Eastern Daylight Time
    Installed Physical Memory (RAM) 4.00 GB
    Total Physical Memory 3.25 GB
    Available Physical Memory& nbsp;2.11 GB
    Total Virtual Memory 6.73 GB
    Available Virtual Memory 5.40 GB
    Page File Space 3.54 GB
    Page File C:\pagefile.sys
     
     
    Drive Not Available
    Description CD-ROM Drive
    Media Loaded No
    Media Type UNKNOWN
    Name HL-DT-ST DVDRAM GSA-H10N USB Device
    Manufacturer (Standard CD-ROM drives)
    Status Error
    Transfer Rate 4623.85 kbytes/sec
    SCSI Target ID Not Available
    PNP Device ID USBSTOR\CDROM&VEN_HL-DT-ST&PROD_DVDRAM_GSA-H10N&REV_JL10\6&E76A829&0
     
    Drive Not Available
    Description CD-ROM Drive
    Media Loaded No
    Media Type UNKNOWN
    Name MAD DOG CDDVDW TS-H653B ATA Device
    Manufacturer (Standard CD-ROM drives)
    Status Error
    Transfer Rate 10723.40 kbytes/sec
    SCSI Target ID Not Available
    PNP Device ID IDE\CDROMMAD_DOG_CDDVDW_TS-H653B_________________MD00____\5&CF4D2B6&0&0.1.0

     
    -------------- Original message --------------
    From: <nahotfix@microsoft.com>

    > Hello,
    >
    > The hot fix for your issue has been packaged and placed on an HTTP site for you
    > to download.
    >
    > WARNING: This fix is not publicly available through the Microsoft website as it
    > has not gone through full Microsoft regression testing. If you would like
    > confirmation that this fix is designed to address your specific problem, or if
    > you would like to confirm whether there are any special compatibility or
    > installation issues associated with this fix, you are encouraged to speak to a
    > Support Professional in Product Support Services.
    >
    > The package is password protected so be sure to enter the appropriate password
    > for each package. To ensure the right password is provided cut and paste the
    > password from this mail.
    >
    > NOTE: Passwords expire every 7 days so download the package within that period
    > to insure you can extract the files. If you receive two passwords it means you
    > are receiving the fix during a password change cycle. Use the second password
    > if you download after the indicated password change date.
    >
    > Package:
    > -----------------------------------------------------------
    > KB Article Number(s): 928253
    > Language: All (Global)
    > Platform: i386
    > Location:
    > (http://hotfixv4.microsoft.com/Windows%20Vista/sp1/Fix192518/6000/free/293883_in
    > tl_i386_zip.exe)
    > Password: DNCD9XV
    >
    > NOTE: Be sure to include all text between '(' and ')' when navigating to this
    > hot fix location!
    Sunday, March 30, 2008 2:52 PM

Answers

  •  

    Hi Janowens,

     

    Unfortunately, this forum focuses only on OS level topics related to CDROM.SYS, IMAPI v2 and Live File System. This forum is primarily intended for application developers and our bandwidth does not currently allow us to handle requests related to optical issues observed in concrete applications supporting CD/DVD burning. We recommend you use other support channels for such user-level issues; for example, http://support.microsoft.com for Microsoft products.

     

    Sorry for being unable to provide a solution for your problem.

    Tuesday, April 1, 2008 12:15 AM