Hybrid configuration for Skype for business, facing issue for Skype for business channel for bot RRS feed

  • Question

    1. I have a skype hybrid environment and trying to set a bot.
    2. Have created a bot and checked the bot in the test framework. It is working fine.
    3. Trying to add a channel Skype for business. After the setup is done and i am trying to send a message to the bot
      Got the following error : 
    Trace-Correlation-Id: 779082686
    Instance-Id: D121
    Direction: outgoing;source="external edge";destination="internal edge"
    Peer: {}.qglobal01.qds01.{domain}.com:49257;ms-fe={}.qglobal01.qds01.{domain}.com
    Message-Type: response
    Start-Line: SIP/2.0 500 The server encountered an unexpected internal error
    From: "{Person sending the message}"<sip:{userName}@qa01.{domain}.com>;tag=145fdc88ca;epid=09b7d97bb2
    To: <sip:engatibot@qa01.{domain}.com>;tag=353C970BB2DE3208733CE4DF8BBBEDB6
    Call-ID: 446d3dc3f0bc42ac9880ff5bae253f9d
    CSeq: 1 INVITE
    Via: SIP/2.0/TLS;branch=z9hG4bKE606E88C.51218E4B8770A75B;branched=FALSE;ms-received-port=49257;ms-received-cid=825BEB00
    Via: SIP/2.0/TLS;ms-received-port=57396;ms-received-cid=E66200
    Content-Length: 0
    ms-diagnostics: 1036;reason="Previous hop shared address space peer did not report diagnostic information";Domain="qa01.{domain}.com";PeerServer="";source="sip.qa01.{domain}.com"
    ms-split-domain-info: ms-traffic-type=SplitIntra;
    ms-telemetry-id: 1B416A88-A316-5A8C-8B38-4D74856B33FA
    Server: RTC/7.0
    I can see the request coming from the frontend to edge server, but when it is going from edge server to the è then we get 500 error in-return.


    • Moved by woshixiaobai Wednesday, April 17, 2019 1:47 AM move this case to the right forum
    Tuesday, April 16, 2019 7:05 AM

All replies

  • Hi venkateshvishwarup,

    Thanks for visiting our forum. Then here is mainly focus on troubleshooting issues regarding SFB. Based on your description, you have some issue with SFB bot, as bot is more related with SFB development area, so I'll move this thread to the Microsoft Unified Communications Web API forum to get a better response.

    Thanks for your understanding.

    Best Regards,
    Evan Jiang

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    Wednesday, April 17, 2019 1:45 AM