Application crash with "KERNELBASE.dll" and "hmpalert.dll"

Question

Hi All,

Our Windows service application having two exes running on each user sessions. And all these exes are developed with VC++, Visual Studio 2012. But these two exes were crashed on Windows 7 OS, 64 bit, SP1. The module name shows on event viewer for one exe is "KERNELBASE.dll", and another exe is "hmpalert.dll". Here is the image showing the event viewer entry:

"cwAgent.exe and cwTrack.exe" are our exes running based on each user sessions. Anyone kindly help us to solve this issue.

Thanks,

R-VR

Answer 1

Hello,

for KERNELBASE.dll: have you tried to run your services only as Administrator? Read this: https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/programs-crash-error-fault-module-kernelbasedll/9fe5d2e7-79d0-42c1-b8dc-51ed8d70f749?auth=1

hmpalert.dl:  hitman pro Service. Maybe you can stop the Service and try your Services. Here is a Forum: https://www.wilderssecurity.com/threads/hitmanpro-alert-support-and-discussion-thread.324841/

Regards, Guido

Answer 2

Hi Guido,

Thank you for your reply.

Our service is already running as Administrator. But the exes- cwTrack.exe and cwAgent.exe are running based on the user sessions to apply some polices for each user.

1. We tried with new user profile, and this works. But we need to work the same on existing user also, any suggestions?

2. Is there any alternate solution for application crash with "hmpalert.dll" ?

Thanks,

R-VR

Answer 3

Hi,

>>1. We tried with new user profile, and this works. But we need to work the same on existing user also, any suggestions?

Maybe you could use LogonUser to log the new use profile with your exe.

>>2. Is there any alternate solution for application crash with "hmpalert.dll" ?

This forum is about c++ development with Microsoft products. For this case which is more related to thired-party service. I suggest you post on the their own forum for better support.

Your understanding and cooperation will be grateful.

Best Regards,

Baron Bi

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