Auto-update deleting custom BB templates from folder 15 (buildingblocks) RRS feed

  • Question

  • Win 8.1 update

    Word 2013

    Has anyone experienced such thing?

    Since the latest update, my client reported a ribbon addin not working properly. Turns out that the buildingblocks template the addin calls has disapeared from the microsoft/buildingblocks/1033/15 folder where we put it when we deployed.

    I checked on my own system and sure enough, the custom bb template had disappeard from folder 15.

    Could recent updates on Word be resetting folder 15 ?

    The same system (addin in startup and bb in folder 15) on my Win 7 and Word 2010 still runs smoothly with everything in the right place...

    Thursday, May 22, 2014 4:32 PM

All replies

  • Hi Cecile,

    If all the client users have the same problem, then I think it could be the problem with the Win8.1 Update.

    I can't reproduce this problem now, you could firstly submit a feedback here:

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    Monday, May 26, 2014 7:08 AM