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Sudden cancellation of services RRS feed

  • Question

  • Subscription : 07b55e08-39fa-47d9-bbcf-81f0bc5b97c7

    We've an Azure subscription containing a webapplication a webservice and two databases.

    We've made an attempt to pay for this subscription via credit-card in august 2012. On 21-9 we received a mail from you that the payment wasn't valid due to the fact that our credit-card was invalid (expiration date was expired). The same day we added a new valid credit-card number to our subscription but on 7-10 we received a mail from you that our whole subscription was cancelled???? Suddenly, we could'nt use any azure service anymore??

    Why didn't we get a message from you between 21-9 and 7-10. I think it isn't even legal to shut off services like this.

    We were off-line for several hours and a lot of our customers, depending on the azure service, could not work anymore.

    Can you explain this weird situation?

    With regards,

    Arjan van Dijk

    Technical Director

    Distel Software B.V.

    The Netherlands

    phone: 003171 582-0800

    Monday, October 8, 2012 9:01 AM

Answers

  • For this sort of thing, you should probably contact support: https://www.windowsazure.com/en-us/support/contact/
    Monday, October 8, 2012 4:14 PM
  • Hi,

    If you are still able to see the subscription details at Windows Azure Management Portal while hitting www.windows.azure.com, then your Subscription might be just 'Disabled' and NOT removed completely. In this case your data might be safe and would be in 'read only' mode and can be retrieved back after enabling back the subscription. The applications that you have deployed might have been removed (i.e. you dont see those in Management Portal). After getting the subscription enabled back, you can get back to your applications by re-deploying the package if you have a back up of it.

    You can get more details about these activities and getting it enabled back, by contacting the Azure support team : http://www.windowsazure.com/en-us/support/contact/

    Thanks,

    Monday, October 8, 2012 11:43 AM

All replies

  • Hi,

    If you are still able to see the subscription details at Windows Azure Management Portal while hitting www.windows.azure.com, then your Subscription might be just 'Disabled' and NOT removed completely. In this case your data might be safe and would be in 'read only' mode and can be retrieved back after enabling back the subscription. The applications that you have deployed might have been removed (i.e. you dont see those in Management Portal). After getting the subscription enabled back, you can get back to your applications by re-deploying the package if you have a back up of it.

    You can get more details about these activities and getting it enabled back, by contacting the Azure support team : http://www.windowsazure.com/en-us/support/contact/

    Thanks,

    Monday, October 8, 2012 11:43 AM
  • For this sort of thing, you should probably contact support: https://www.windowsazure.com/en-us/support/contact/
    Monday, October 8, 2012 4:14 PM