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Package version in Ratings section doesn't make sense

    Question

  • Hi,

    I have just released an app in the Windows store for Windows 8.1 only. It mostly gets high ratings, however a few users complain that it doesn't install and they give me 1 star. The strange thing is that those ratings are mostly for Windows 8 (and they cannot install to that version, so why can they rate it?).

    The strangest thing however (and some Windows 8.1 users have this as well) is that the dashboard ratings section show a rather suspicious package version (i.e. different than the package version I have release). The correct package version should be 1.1.0.12 (or a minor version higher); the strange version is 2013.1117.1001.1476. See this list for an example:

    Rating only
            
    1        
    Package version: 2013.1117.1001.1476
    OS: Windows 8
            
    11/23/2013 5:29 PM             Helpfulness count: 0/0             Market: Netherlands        
    kan niet installeren
    werkt niet
            
    1        
    Package version: 2013.1117.1001.1476
    OS: Windows 8.1 GA
            
    11/21/2013 4:36 PM             Helpfulness count: 0/0             Market: Netherlands        
    Rating only
            
    2        
    Package version: 2013.1117.1001.1476
    OS: Windows 8
            
    11/27/2013 1:50 PM             Helpfulness count: 0/0             Market: United Kingdom        
    Rating only
            
    2        
    Package version: 1.1.0.12
    OS: Windows 8.1 GA
            
    11/24/2013 4:04 PM             Helpfulness count: 0/0             Market: Netherlands        
    Rating only
            
    2        
    Package version: 2013.1117.1001.1476
    OS: Windows 8
            
    11/21/2013 9:27 PM             Helpfulness count: 0/0             Market: Netherlands        
    Rating only
            
    4        
    Package version: 1.1.0.12
    OS: Windows 8.1 GA
            
    11/20/2013 8:02 PM             Helpfulness count: 0/0             Market: Netherlands

    The questions:

    • What is this strange version (I know for sure I didn't release anything with that version)?
    • How can Windows 8 (not 8.1) users rate my app when they cannot install it

    Any help is appreciated and thanks in advance!

    Cheers,
    Ries

    Thursday, November 28, 2013 8:16 PM

Answers

  • Hi Ries,

    This is an interesting question you are reporting. If you have not already done so, I would recommend that you submit a ticket with Windows Store Developer Support to review your specific account. Thanks for the question and I wish you the best with your development!

    -Jonathan

    Friday, January 3, 2014 4:26 AM
    Moderator

All replies

  • Ries,

    Thank you for reporting this issue.

    Please share your app's name and GUID.

    App GUID is the last argument in the Adoption page's URL. For example, if https://appdev.microsoft.com/StorePortals/en-US/Analytics/Adoption/910538e7-465a-487a-aace-d14a275aae22 is the URL for your app's Adoption page,  910538e7-465a-487a-aace-d14a275aae22 is your App's GUID.

    This information would help us zero-in on the issue quickly.

    -Siva


    Sunday, December 1, 2013 12:46 PM
  • Hi Siva,

    Thanks for diving into this issue. The app name is "Teletekst" and the app GUID is

    6e908fe4-b5a4-40f1-bee1-d9a78fdac07a.

    Thx,
    Ries

    Monday, December 2, 2013 7:46 AM
  • Ries,

    We are currently investigating this. I will keep you posted.

    -Siva

    Tuesday, December 3, 2013 8:19 AM
  • Hi Siva,

    Any progress in this investigation? I can confirm this issue is still valid.

    Cheers,
    Ries

    Wednesday, December 11, 2013 7:32 AM
  • Those are appxbundle versions - if you go to the developer portal you'll see them there. If your app doesn't support all three architectures, you should submit an update which changes anything and the issue with install failures should be resolved.
    Wednesday, December 11, 2013 6:32 PM
  • Yes, these are appxbundle versions, but they have been tested on all architectures (x64,x86, ARM). It still doesn't explain the installations on Windows 8 (i.e. not 8.1) since I haven't uploaded any packages for Windows 8:

    Windows 8

             You haven't uploaded any packages for Windows 8.       Learn more

    Still at a loss here! Siva, still looking into this?

    Monday, December 16, 2013 7:36 PM
  • Hi Ries,

    This is an interesting question you are reporting. If you have not already done so, I would recommend that you submit a ticket with Windows Store Developer Support to review your specific account. Thanks for the question and I wish you the best with your development!

    -Jonathan

    Friday, January 3, 2014 4:26 AM
    Moderator
  • I got one of these bogus ratings too. I opened a support ticket and it was verified to be a false rating and is slated to be removed.

    It seems like there was a major issue in December affecting app data. I presume the reporting delays and these incorrect ratings are related, but there has been no formal announcement from MS about the details of the situation.

    Friday, January 3, 2014 4:19 PM