Outlook addin not installing in outlook 2013

Question

I have developed an office365 outlook add-in and pushed it to store. It passed the test and is now available at the store. They tested it and said it is working in Outlook 2013.

I have been using it in Outlook 2013 desktop client and is working fine.

Recently one of our clients added it and is working in OWA. But it is not showing up in Outlook 2013 desktop client.

Is there any different versions in Outlook 2013?. When I click on the File menu, I see "Manage Add-ins" at the bottom of account information. But the outlook 2013 he is using has the option "Manage Apps".

Answer 1

Hello Selva,

Does your client have an Exchange (Office365) account configured in Outlook?

Answer 2

Yes. He's using the same account he is using in OWA.

Answer 3

Hi Selva,

Thanks for posting in MSDN forum.

This forum is for developers discussing developing issues about Office add-ins. Since the issue is more relative to end-user, I would like to move it to Outlook IT Pro Discussions forum.

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.

Thanks for your understanding.

Regards & Fei

---

We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click HERE to participate the survey.