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No sound after installing app from windows 10 store

    Question

  • Our newest applications are missing sound after installing them from windows 10 store (no problem on 8.1). Happening at the same time are some "install/play" button glitches on the store app page.

    Both games works well after installing them locally using powershell. We think this might be somewhat connected to the store button glitch as after downloading the game the button does not change from "install" to "play" but instead remain as "install". We suspect the game may become corrupted during upload to the store or when the download happens. Anyone else shares this issue?

    More about issue:

    * We have quite a few games release earlier and they do not share this latest issue

    * Other of our games works fine on both systems, when we download them from Store.

    * Recently we haven't changed Audio system code, so it works exactly like in other games, where everything is ok

    * Our apps uses Windows 8.1 api, and are written in C++/CX; we're using XAudio2 system from the beginning of Windows 8.0.

    * Our apps passes correctly Windows App Cert Kit certification process

    Monday, September 28, 2015 10:21 AM