locked
Can't change printer port on Windows 8.1 RRS feed

  • Question

  • 1. Install "Lexmark X646e Class Driver" using a in-box print driver (i.e. one comes with the Windows installation base) .

    2. Go to "Printer properties" -> "Port"

    3. Select a custom monitor port, and the following error occurs in Event Viewer.

    An error occurred while configuring print queue 'Lexmark X646e Class Driver'. Printer driver 'Lexmark X646e Class Driver' may not be used in conjunction with a non-inbox port monitor.

    Same steps applied on Windows 8 and Server 2012, and no issues found. The restriction/limitation is newly added in Window 8.1 and Server 2012 R2. 

    We developed a custom printing system, which involved the following configurations:

    1. Create a custom port monitor on Windows 8.1.

    2. Change an existing print queue to use this custom port monitor.

    The goal is to manage/monitor the print information in StartDocPort for all printing for instance.  This is what we've been doing for a long time.

    Now we upgraded our systems to Windows 8.1, but we can't change the port monitor to our ones anymore.

    I've tried the Type3 printer driver, such as Brother Color Type3 Class Driver, unfortunately it didn't work if the installation is using "Add a printer", and select the driver from the list.   

    The only way to make it work is to install the printer driver using the one downloaded from the vendor's website, this will bypass Windows "Add a printer". 

    Is there any chance we can make this to behave like Window 8 or earlier? Modify registry keys?

    Cheers

    Steven

    Sunday, March 30, 2014 9:41 PM