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cannot watch video RRS feed

  • Question

  • cannot watch video

    Whenever i go to watch anything on netflix using Google Chrome it freezes up the entire screen

    Tuesday, March 17, 2015 8:55 AM

Answers

  • Hi,

    First, please try to disable the updates with the following steps:

    1) Close all IE windows.

    2) Go to start button.

    3) In the search box type in Silverlight until the Microsoft Silverlight application is displayed in the list above.

    4) Launch the Silverlight application.

    5) Select the Updates tab.

    6) Select the Never check for updates radio button.

    If it no help, please try to reinstall Silverlight, refer to http://support.microsoft.com/en-us/kb/2608523 for more information about how to clean a corrupted Silverlight installation and then reinstall Silverlight.

    Best Regards,


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    Wednesday, March 18, 2015 3:16 AM