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Exchange 2010 Failed index error RRS feed

  • Question

  • The site contains three servers, two of which are running Exchange 2010 and both are DC's. The third server is only a witness server. The databases on one of the servers (named Primary5) fails to mount with the error:

    --------------------------------------------------------
    Microsoft Exchange Error
    --------------------------------------------------------
    Failed to mount database 'Mailbox Database 1580047370'.

    Mailbox Database 1580047370
    Failed
    Error:
    Couldn't mount the database that you specified. Specified database: Mailbox Database 1580047370; Error code: An Active Manager operation failed. Error The database action failed. Error: The Microsoft Exchange Replication service may not be running on server PRIMARY5.DomainName.COM. Specific RPC error message: Error 0x6ba (The RPC server is unavailable) from cli_AmMountDatabaseDirect3. [Database: Mailbox Database 1580047370, Server: PRIMARY6.DomainName.COM].

    An Active Manager operation failed. Error The database action failed. Error: The Microsoft Exchange Replication service may not be running on server PRIMARY5.DomainName.COM. Specific RPC error message: Error 0x6ba (The RPC server is unavailable) from cli_AmMountDatabaseDirect3. [Database: Mailbox Database 1580047370, Server: PRIMARY6.DomainName.COM]

    An Active Manager operation failed. Error The Microsoft Exchange Replication service may not be running on server PRIMARY5.DomainName.COM. Specific RPC error message: Error 0x6ba (The RPC server is unavailable) from cli_AmMountDatabaseDirect3.

    Error 0x6ba (The RPC server is unavailable) from cli_AmMountDatabaseDirect3

    I have tired the following steps:

    1. I can ping the DAG

    2. Checked to make sure that replication services were running

    3. Ran the following commands from the exchange shell:

    [PS] C:\Windows\system32>Get-MailboxDatabaseCopyStatus

    Name                                          Status          CopyQueue ReplayQueue LastInspectedLogTime   ContentIndex
                                                                  Length    Length                             State
    ----                                          ------          --------- ----------- --------------------   ------------
    Mailbox Database 1580047370\PRIMARY5          Dismounted      0         0                                  Failed
    MDB01\PRIMARY5                                Healthy         0         1           12/3/2013 2:16:03 PM   Healthy
    MBD02\PRIMARY5                                Healthy         0         0           11/30/2013 12:34:09 AM Healthy

    [PS] C:\Windows\system32>Get-MailboxDatabaseCopyStatus | ?{$_.ContentIndexState -eq "Failed"} | Update-MailboxDatabaseCo
    py -CatalogOnly
    Database "Mailbox Database 1580047370\PRIMARY5" has only one copy. This task is supported only for databases that have
    more than one copy.

    Not at all sure what to try next.

    Thank you for any assistance you can give me.


    Ronald C. Pope

    Tuesday, December 3, 2013 9:10 PM

All replies

  • Hi

    Check that all your services are running on the secondary server. You can try restarting that "problem" server as well.

    The error also states that the DB is dismounted.

    Wednesday, December 4, 2013 4:33 AM
    Moderator
  • Thank you for replying. I did restart the server and checked all services. I get that error message when I try and mount that DB.

    Ronald C. Pope

    Thursday, December 5, 2013 12:11 AM
  • Thank you for your reply David,

    I reviewed those three articles. The first one deals only with exchange 2013 and my installation is exchange 2010. The second one deals with installations that are not on DAG servers. The third link offers a nice recovery piece of software saving an edb file to a pst file. The users mailboxes are running fine as they are on a DAG. Not sure what to do next.

    Ron


    Ronald C. Pope

    Thursday, December 5, 2013 6:38 PM