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IIS Error - IIS Worker Process Stop Working RRS feed

  • Question

  • User-1721706570 posted

    Hi, 

     

    I got the Same Error more than 50 times in my Server

    I needs to fix this at the earliest ASAP

    So some one is help me if you have solution for this mail me and also explain in this forum for others reference gpganapathy@live.co.uk  and ganapathywin@gmail.com

     

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    w3wp.exe
    Application Version:    7.0.6002.18005
    Application Timestamp:    49e023cf
    Fault Module Name:    kernel32.dll
    Fault Module Version:    6.0.6002.18005
    Fault Module Timestamp:    49e037dd
    Exception Code:    e0434f4d
    Exception Offset:    0003fbae
    OS Version:    6.0.6002.2.2.0.274.10
    Locale ID:    1033
    Additional Information 1:    9f2b
    Additional Information 2:    bd7279f25f63128d5eef5f82e9e2feca
    Additional Information 3:    4268
    Additional Information 4:    3c8ac97e9ccf03b24949b70f3d60ebc7

    Files that help describe the problem
    Version.txt
    AppCompat.txt
    memory.hdmp
    minidump.mdmp

    Friday, October 1, 2010 11:03 AM

Answers

  • User690216013 posted
    The feasible approach to get it resolve ASAP is to consult Microsoft via http://support.microsoft.com. Dump analysis is not trivial and you should not expect anyone perform that task for free.
    • Marked as answer by Anonymous Tuesday, September 28, 2021 12:00 AM
    Friday, October 1, 2010 10:09 PM

All replies

  • User690216013 posted
    The feasible approach to get it resolve ASAP is to consult Microsoft via http://support.microsoft.com. Dump analysis is not trivial and you should not expect anyone perform that task for free.
    • Marked as answer by Anonymous Tuesday, September 28, 2021 12:00 AM
    Friday, October 1, 2010 10:09 PM
  • User-1721706570 posted
    Yes, I understand But my problem I have the Debugdiag tool v1.1 I have added a crash rule for the exe I got some dump file too What I need is i want to analysis the dmp and want to find where the process exactly get trouble to find that pin point help me and also suggest how to troubleshoot the problem once i got the error
    Saturday, October 2, 2010 3:25 AM
  • User690216013 posted
    If you want to have the problem resolved ASAP, Microsoft is what you should try. Well, free suggestions on dump analysis is rare, honestly speaking, as it requires a lot of real efforts.
    Saturday, October 2, 2010 7:20 AM
  • User-1721706570 posted

     Hi ,

     And I use the WINDBG I have openned the dmp file

    it shown the following info so please help me using this

    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Users\DT106007\Desktop\10.6.16.131\minidump.mdmp]
    User Mini Dump File: Only registers, stack and portions of memory are available

    Symbol search path is: *** Invalid ***
    ****************************************************************************
    * Symbol loading may be unreliable without a symbol search path.           *
    * Use .symfix to have the debugger choose a symbol path.                   *
    * After setting your symbol path, use .reload to refresh symbol locations. *
    ****************************************************************************
    Executable search path is:
    Windows Server 2008/Windows Vista Version 6002 (Service Pack 2) MP (16 procs) Free x86 compatible
    Product: Server, suite: Enterprise TerminalServer SingleUserTS
    Machine Name:
    Debug session time: Mon Oct  4 09:33:29.000 2010 (GMT+5)
    System Uptime: 327 days 14:05:59.581
    Process Uptime: 0 days 0:01:54.000
    ................................................................
    ................................................................
    ......................
    Loading unloaded module list
    ..
    This dump file has an exception of interest stored in it.
    The stored exception information can be accessed via .ecxr.
    (2ff0.3d94): CLR exception - code e0434f4d (first/second chance not available)
    eax=00000000 ebx=00000002 ecx=00000400 edx=00000000 esi=00000000 edi=00000000
    eip=77155e74 esp=1c5fedfc ebp=1c5fee98 iopl=0         nv up ei pl zr na pe nc
    cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00200246
    Unable to load image C:\Windows\System32\ntdll.dll, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntdll.dll
    *** ERROR: Module load completed but symbols could not be loaded for ntdll.dll
    ntdll+0x65e74:
    77155e74 c3              ret

    1.  
    Thursday, October 7, 2010 2:24 AM
  • User690216013 posted
    That simply means an unhandled exception happened. You should execute two more commands to see the real exception, ".loadby sos mscorwks" and "!pe". Then find the developer/vendor for further assistance.
    Thursday, October 7, 2010 4:01 AM
  • User-1721706570 posted

     So it is purely Web Site error ? (Web site developed in .NET Framework we used .NET 3.5 SP1)

    So debugging the code itself Rectify the error, am I right?

    Thursday, October 7, 2010 5:07 AM
  • User690216013 posted

    It has little to do with IIS, and I think it is very likely to be caused by an application level exception. Dump analysis can show almost all details on the exception. Yes, debugging the code should rectify the error, but that can be much slower compared to dump analysis. 

    Thursday, October 7, 2010 5:53 AM
  • User-1721706570 posted

    Hi,

    I have already send a request to my developer team to watch the latest changes made in that application,based on that they are trying to fing the black sheep.

    You are Suggest Dump Analysis is better to compare with the alternate option ,

    Can you guide me how to do the Dump Analysis?

    We need any tools to do that ?

    Thursday, October 7, 2010 7:55 AM
  • User690216013 posted
    The best way all around the world to have Windows dumps analyzed is to open a support case via http://support.microsoft.com. But if you want to do it on your own, you may start from here, http://blogs.msdn.com/b/lexli/archive/2009/06/29/diy-dump-analysis-possible.aspx. Don't expect that you can master the techniques in a few days, as it is doomed to be hard like that.
    Saturday, October 9, 2010 7:32 AM