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Install error

    Question

  • Hi. I installed VS 2019 on Windows 7. On load I get this error:

    Could not start visual studio due to an error.
    System.UnauthorizedAccessException:
    Access to the registry key
    'HKEY_CURRENT_USER\Software\Microsoft\VisualStudio\16.0_6a8a6286\ConnectedUser\IdeUserV2\Cache' is denied.

    Help?

    Friday, May 24, 2019 10:16 PM

All replies

  • Are you an administrator on the computer you are trying to install vs 2019 on?
    Saturday, May 25, 2019 1:24 AM
  • Hi Ken. Yes, I am. It's a standalone.
    Saturday, May 25, 2019 3:21 PM
  • Hi JackArmstrong2,

    Sorry for delay in reply.

    Firstly, please confirm if the system version is supported, and VS2019 could be supported in windows 7 SP1 (with latest Windows Updates): Home Premium, Professional, Enterprise, Ultimate

    If the system is supported, please delete the privateregistry.bin file in below path and update VS to latest version, then re-run VS2019 as administrator. 

    C:\Users\[userName]\AppData\Local\Microsoft\VisualStudio\16.0_somenumber, like 6a8a6286

    If there is any update information, please feel free to contact us.

    Best Regards,

    Dylan




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    Tuesday, May 28, 2019 6:41 AM