locked
Dorado update fails with error: 801812DD (can’t create backup) or C1010007 RRS feed

  • Question

  • Cause:
    This error is most often the result of an unstable USB connection, which causes the data transfer between phone and PC to fail at random points during the update process.

    What to do:
    Switching to a different USB cable often helps, as does trying a different USB port on the PC, or a different PC altogether.

    For backup failures specifically, you can also try reducing the amount of content on your phone temporarily. For example, delete any synced media from your phone (leaving it on the PC), perform the update, and then re-sync the media content back to the phone.

    Wednesday, June 29, 2011 10:28 PM

All replies

  • Can verify this, using the USB cable that came with the phone vs. the one i bought from MonoPrice made all the difference.
    Saturday, July 2, 2011 10:17 PM