App started to crash after windows update

Question

Hi,

I have an application in Windows Store and one of customers began to experience problems with app after the new updates installed by Windows update. Reinstalling of app resolves problem. Unfortunately he doesn't know which of updates led to such effect, but I think this is one of the updates of last week. Any thoughts what it can be? 

App uses DirectX, if this could help.

Thanks.

Answer 1

This doesn't ring a bell, and without more information about the details of the crash it will be near-impossible to track down. Do you have just the one report of it or is there a pattern? Did your customer upload a crash dump through WER?

--Rob

Answer 2

Hi Daemonolog,

Welcome to MSDN forum!

I think if only one customer came across this issue, it is also possible that the reason is on the customer.

And if many of customers have came across this issue, then you could collect more detail info and share with us.

If so, I think we could get the reason more easily and quickly.

Regards! 

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