Third party IM presence information in Outlook 2016 not shown RRS feed

  • Question

  • Hello there,

    I've been working in an IM application that integrates with Outlook 2010 and wants to provides presence information about the contacts.

    I am already able to make Outlook talk with my application through the "UCOfficeIntegration" interface and then provides some information about my application.

    The problem starts in the "_IContactEvents" interface implementation, specifically in the "GetContactInformation" method from interface:

    The Outlook calls "GetContactInformation" several times during your update process, one of these requests wants to get presence information about a contact. 

    During this process is passed as a parameter "ContactInformationType.ucPresenceAvailability" which means that Outlook wants to know about the contact presence from my IM application.

    For now, I'm testing with the fixed value "ContactAvailability.ucAvailabilityFree" from this enum:

    case ContactInformationType.ucPresenceAvailability:
       result = ContactAvailability.ucAvailabilityFree;    
    return result;

    The problem is: The Outlook isn't able to recognize this status and always shows up "presence unknown".

    I already tried passing these values as string, but it still not working.

    Any ideas?

    Same problem here:

    • Edited by Rukai Yu Wednesday, March 6, 2019 7:45 AM
    Wednesday, March 6, 2019 7:43 AM

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