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Script for automated categorization in a shared mailbox RRS feed

  • Question

  • Hello,

    I have a shared mailbox and every person who has access has a category. Every mail received has to be read within three hours of inbox arrival. For this I have created a Field that counts down from 180 to 0.

    I would like to know if it's possible to make an automated categorization of emails, 30 minutes after email arriving, to the category that has the newest email with the fewest time remaining on the countdown.

    e.g. John - blue - 3 emails in category 60, 110, 130 minutes left

           Jack - red - 2 emails in category 50, 100 minutes left

           George - green - 3 emails in category 10, 40, 145 minutes left

           Next email 60 minutes after should go into Jack category, then John, then George.

    Thanks

    Wednesday, July 24, 2013 8:12 AM

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