Did not get verification email after enabling custom domain HTTPS

Question

Its been a day now since we enabled custom domain HTTPS on our Verizon Standard CDN. I followed the steps from https://docs.microsoft.com/en-us/azure/cdn/cdn-custom-ssl. After submitting the request the status is showing as "Domain validation email sent, waiting for approval", its been a day now but I still didn't get an email to verify our domain. I'm sure about our domain email and its not there.

The domain I'm adding is yusuf.zerdazi.com, to the CDN yusufzerdazi.azureedge.net

Answer 1

Hi Yusuf,

I have sent a request to have the email validation resent to you. 

The CDN team is aware of this issue and a fix is in the works. 

I will let you know once I hear back but generally the resend will take a day or two. 

-Micah

Answer 2

The email came through yesterday, everything is sorted now.

Thanks :)

Answer 3

I have the same problem. Can you please request resend for sydnod-com.azureedge.net? 

Answer 4

Does not look like your WHOIS information is updated 

https://whois.icann.org/en/lookup?name=sydnod-com.azureedge.net

Answer 5

Hi, 

I have the same problem. 

I'm trying to add my subdomain static.dronescomparer.com into https://dronescomparercdn.azureedge.net CDN's custom domain.

Answer 6

Do you have the WHOIS information up to date? When I look at your name I see the following: 

If you do have it updated correctly I can have them resend the validation email

Answer 7

I'm having the same issue with no mail being received. We are requesting a custom comain for cdn.hotspot3d.com (hotspot3d.azureedge.net) and the registrant contact email is [e-mail] (https://www.whois.com/whois/hotspot3d.com). We have tried twice but no email has been received both times.

Answer 8

I will have them resent the validation email. I will inform you once it has been sent. 

Answer 9

Emails have been resent. 

Answer 10

Hi Micah, we have a GoDaddy account - and apparently they turned on Whois security as of January so the emails are not provided - only to trusted partners. Its been about 2 hours with no email, do you know if this is related to GoDaddy hiding the email addresses?

Info here: https://www.godaddy.com/help/masking-contact-information-shared-via-whois-automated-access-points-27421

Answer 11

From my understanding if your WHOIS information is hidden they send it to the default addresses. Such as:

[e-mail] 
[e-mail] com 
[e-mail] 
[e-mail] 

This should also be fixed sometime near the end of the month by us removing the need to validate via email. 

If you are having issues validating for now please just send me an email at [e-mail] with the custom domain you are trying to map and we can take a look. 

 

Answer 12

Hi, would you please be able to resend my validation email?  My custom domain is media.justmeasuringup.com (pointing to justmeasuringup.azureedge.net).  I had forgotten to make the WHOIS info public and the SSL verification process went to a non-accessible email address.  The WHOIS is now public (https://www.whois.com/whois/justmeasuringup.com)  so it would be great if the email could be sent to the registrant info there (email [e-mail] )

Much appreciated!

Answer 13

I have requested they resend the email. 

Answer 14

Hi, 

I've been trying for 2 weeks several options how I can enable HTTPS for my custom domain in Azure CDN, I managed to get it verified with www, but not for naked domain.

Finally, i decided to setup the email address [e-mail]

Thanks a lot! 

Answer 15

I did get the email eventually, the first one took 2+hours, and the other one went to my spam folder.

I am now able to verify my domains and get HTTPS enabled.