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Azure Backup Server Installation Failure RRS feed

  • Question

  • Everytime I try to install Azure Backup Server, I get a host of errors.  I've tried uninstalling all the tools the installer installed made sure I restarted etc.  I tried installing at least 4 times

    I get the following error:

    dpm setup error logs id 4387

    Here are the error logs:

    [1/15/2020 12:03:37 AM] Data : Location of program files = C:\Program Files\Microsoft Azure Backup Server\DPM
    [1/15/2020 12:03:37 AM] Data : Location of database files = C:\Program Files\Microsoft Azure Backup Server\DPM\DPM\DPMDB
    [1/15/2020 12:03:37 AM] Information : <<< Dialog >>> Install location Page : Leaving
    [1/15/2020 12:03:46 AM] * Exception :  => Microsoft.Internal.EnterpriseStorage.Dls.Setup.Exceptions.BackEndErrorException: Exception of type 'Microsoft.Internal.EnterpriseStorage.Dls.Setup.Exceptions.BackEndErrorException' was thrown.
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.RegistryHelper.ReadRegistryValue(RegistryKey root, String registryKeyPath, String name)
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.UserAccountHelper.ValidatePassword(String password)
    *** Mojito error was: CouldNotAccessRegistry; 0; None
    [1/15/2020 12:03:46 AM] Information : Reg Key Software\Microsoft\Microsoft Data Protection Manager\Setup at path SkipPasswordValidation is either not created or not accessible so validating the password
    [1/15/2020 12:03:48 AM] Information : <<< Dialog >>> Commit Page : Entering
    [1/15/2020 12:03:48 AM] Data : An instance of SQL Server to be used to create database = MSDPMINSTANCE
    [1/15/2020 12:03:48 AM] Data : Target directory for installation = C:\Program Files\Microsoft Azure Backup Server\DPM
    [1/15/2020 12:03:48 AM] Data : Physical location of database = C:\Program Files\Microsoft Azure Backup Server\DPM\DPM\DPMDB
    [1/15/2020 12:03:48 AM] Information : <<< Dialog >>> Commit Page : Leaving
    [1/15/2020 12:03:48 AM] Information : **************************************************************************************
    [1/15/2020 12:03:48 AM] Information : Log setup inputs =>
    [1/15/2020 12:03:48 AM] Data : ProgramFiles = C:\Program Files\Microsoft Azure Backup Server\DPM
    [1/15/2020 12:03:48 AM] Data : UIProgramFiles = C:\Program Files\Microsoft Data Protection Manager
    [1/15/2020 12:03:48 AM] Data : DatabaseFiles = C:\Program Files\Microsoft Azure Backup Server\DPM\DPM\DPMDB
    [1/15/2020 12:03:48 AM] Data : CacheLocation = C:\Program Files\Microsoft Azure Backup Server\DPM\DPM\Cache
    [1/15/2020 12:03:48 AM] Data : IntegratedInstallSource = C:\System Center Microsoft Azure Backup Server v34\
    [1/15/2020 12:03:48 AM] Data : UseExistingSQL = 0
    [1/15/2020 12:03:48 AM] Data : UpgradeExistingSQL = 1
    [1/15/2020 12:03:48 AM] Data : StagingAreaPath = C:\Program Files\Microsoft Azure Backup Server\DPM\StagingArea
    [1/15/2020 12:03:48 AM] Information : **************************************************************************************
    [1/15/2020 12:03:48 AM] Information : <<< Dialog >>> Progress Page : Entering
    [1/15/2020 12:03:48 AM] Data : Path of main msi = C:\Users\Administrator.CORP\AppData\Local\Temp\DPM6C9C.tmp\DPM2012\msi\msdpm.msi
    [1/15/2020 12:03:48 AM] Data : Path of log file = C:\Program Files\Microsoft Azure Backup Server\DPM\DPMLogs\DpmSetup.log
    [1/15/2020 12:03:48 AM] Data : Folder Path = C:\System Center Microsoft Azure Backup Server v34\
    [1/15/2020 12:03:48 AM] Data : Drive Name = C:\
    [1/15/2020 12:03:48 AM] Data : Drive Type = 3
    [1/15/2020 12:03:48 AM] Information : Started installation of product Microsoft Azure Recovery Services
    [1/15/2020 12:03:48 AM] Data : Installer source = C:\System Center Microsoft Azure Backup Server v34\
    [1/15/2020 12:04:19 AM] Data : Installer ExitCode = 0
    [1/15/2020 12:08:02 AM] Information : Completed installation of product Microsoft Azure Recovery Services
    [1/15/2020 12:08:02 AM] Data : Folder Path = C:\System Center Microsoft Azure Backup Server v34\
    [1/15/2020 12:08:02 AM] Data : Drive Name = C:\
    [1/15/2020 12:08:02 AM] Data : Drive Type = 3
    [1/15/2020 12:08:02 AM] Information : Getting the string form of report object
    [1/15/2020 12:08:02 AM] Information : Writing the xml string into the file : C:\Program Files\Microsoft Azure Backup Server\DPM\DPMLogs\\PostInstallInspect.xml
    [1/15/2020 12:08:02 AM] Information : Create the local user account used for running SQL Server
    [1/15/2020 12:08:02 AM] Data : Account name = MICROSOFT$DPM$Acct
    [1/15/2020 12:08:02 AM] Data : Native Error = 0
    [1/15/2020 12:08:02 AM] Data : Native Error = 0
    [1/15/2020 12:08:02 AM] Information : Configure SQL Server services to run under local user account
    [1/15/2020 12:08:02 AM] Information : Change service configurations
    [1/15/2020 12:08:02 AM] Information : [SQLSetupHelper.GetWMISqlServerNamespace]. SQL Namespace found. SQL Namespace : \\localhost\root\Microsoft\SqlServer\ComputerManagement15
    [1/15/2020 12:08:02 AM] Information : [SQLSetupHelper.GetWMISqlServerNamespace]. SQL Namespace found. SQL Namespace : \\localhost\root\Microsoft\SqlServer\ComputerManagement14
    [1/15/2020 12:08:02 AM] Information : [SQLSetupHelper.GetWMISqlServerNamespace]. SQL Namespace found. SQL Namespace : \\localhost\root\Microsoft\SqlServer\ComputerManagement12
    [1/15/2020 12:08:15 AM] Information : [SQLSetupHelper.GetWMISqlServerNamespace]. SQL Namespace found. SQL Namespace : \\localhost\root\Microsoft\SqlServer\ComputerManagement15
    [1/15/2020 12:08:15 AM] Information : [SQLSetupHelper.GetWMISqlServerNamespace]. SQL Namespace found. SQL Namespace : \\localhost\root\Microsoft\SqlServer\ComputerManagement14
    [1/15/2020 12:08:15 AM] Information : [SQLSetupHelper.GetWMISqlServerNamespace]. SQL Namespace found. SQL Namespace : \\localhost\root\Microsoft\SqlServer\ComputerManagement12
    [1/15/2020 12:08:20 AM] Information : Stopping service
    [1/15/2020 12:08:20 AM] Data : Service name = SQLAgent$MSDPMINSTANCE
    [1/15/2020 12:08:20 AM] Data : Current status of service = Stopped
    [1/15/2020 12:08:20 AM] Information : Service is already stopped
    [1/15/2020 12:08:20 AM] Information : Stopping service
    [1/15/2020 12:08:20 AM] Data : Service name = MSSQL$MSDPMINSTANCE
    [1/15/2020 12:08:20 AM] Data : Current status of service = Running
    [1/15/2020 12:08:20 AM] Information : Service is running, Setup is stopping it
    [1/15/2020 12:08:20 AM] Information : Wait for service to be running
    [1/15/2020 12:08:23 AM] Information : Restart SQL Server services
    [1/15/2020 12:08:23 AM] Information : Stopping service
    [1/15/2020 12:08:23 AM] Data : Service name = SQLAgent$MSDPMINSTANCE
    [1/15/2020 12:08:23 AM] Data : Current status of service = Stopped
    [1/15/2020 12:08:23 AM] Information : Service is already stopped
    [1/15/2020 12:08:23 AM] Information : Stopping service
    [1/15/2020 12:08:23 AM] Data : Service name = MSSQL$MSDPMINSTANCE
    [1/15/2020 12:08:23 AM] Data : Current status of service = Stopped
    [1/15/2020 12:08:23 AM] Information : Service is already stopped
    [1/15/2020 12:08:23 AM] Information : Starting service
    [1/15/2020 12:08:23 AM] Data : Service name = MSSQL$MSDPMINSTANCE
    [1/15/2020 12:08:23 AM] Data : Current status of service = Stopped
    [1/15/2020 12:08:23 AM] Information : Service is stopped, Setup is starting it
    [1/15/2020 12:08:23 AM] Information : Wait for service to be running
    [1/15/2020 12:08:25 AM] Information : Starting service
    [1/15/2020 12:08:25 AM] Data : Service name = SQLAgent$MSDPMINSTANCE
    [1/15/2020 12:08:25 AM] Data : Current status of service = Stopped
    [1/15/2020 12:08:25 AM] Information : Service is stopped, Setup is starting it
    [1/15/2020 12:08:25 AM] Information : Wait for service to be running
    [1/15/2020 12:08:26 AM] Information : Configuration Post SQL Service Start. Add local user account to SysAdmin
    [1/15/2020 12:08:26 AM] * Exception : Ignoring the following exception intentionally => System.Data.SqlClient.SqlException (0x80131904): Could not drop login 'APP01\MICROSOFT$DPM$Acct' as the user is currently logged in.
       at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
       at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
       at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
       at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString, Boolean isInternal, Boolean forDescribeParameterEncryption, Boolean shouldCacheForAlwaysEncrypted)
       at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, Boolean inRetry, SqlDataReader ds, Boolean describeParameterEncryptionRequest)
       at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry)
       at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry)
       at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
       at Microsoft.Internal.EnterpriseStorage.Dls.DB.SqlRetryCommand.ExecuteNonQuery()
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.ACLHelper.ExecuteLoginStoredProcedure(String storedProcedure, String userAccountName, String connectionString)
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.ACLHelper.GrantLoginOnDatabase(String instanceName, String dbName, String userAccountName)
    ClientConnectionId:980d783b-3865-4a2d-a851-f9811212d622
    Error Number:15434,State:1,Class:16
    [1/15/2020 12:08:26 AM] Information : Using WMI namespace '\\APP01\root\Microsoft\SqlServer\ReportServer\RS_SSRS\V14\admin'
    [1/15/2020 12:08:26 AM] Information : found instance 'SSRS'
    [1/15/2020 12:08:26 AM] Information : Starting Service:SQLServerReportingServices on machine:APP01 flag restart:True
    [1/15/2020 12:08:27 AM] Information : Generating script to create new RS databases
    [1/15/2020 12:08:27 AM] * Exception :  => DPM Setup is unable to update the report server configuration to configure e-mail settings.Log on to NO_PARAM. On the Start menu, point to All Programs, point to Microsoft SQL Server, point to Configuration Tools, and then click Reporting Services Configuration. In Configure Report Server, update the e-mail settings.Microsoft.Internal.EnterpriseStorage.Dls.Setup.Exceptions.ReportingConfigurationException: Failed to Invoke SQL Api GenerateDatabaseCreationScript
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.PrerequisiteInstallation.PreReportingConfiguration.InvokeMethodHelper(ManagementObject targetObject, String methodName, Dictionary`2 arguments, ManagementBaseObject& outputObject, Int32 resultToIgnore)
    *** Mojito error was: ReportServerConfigFailed; 0; None
    [1/15/2020 12:08:37 AM] * Exception :  => DPM Setup is unable to update the report server configuration to configure e-mail settings.Log on to NO_PARAM. On the Start menu, point to All Programs, point to Microsoft SQL Server, point to Configuration Tools, and then click Reporting Services Configuration. In Configure Report Server, update the e-mail settings.Microsoft.Internal.EnterpriseStorage.Dls.Setup.Exceptions.ReportingConfigurationException: Failed to Execute SQL script
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.PrerequisiteInstallation.PreReportingConfiguration.ExecuteSqlExecuteNonQueryScriptWithRetry(String sqlInstanceName, String script)
    *** Mojito error was: ReportServerConfigFailed; 0; None
    [1/15/2020 12:08:47 AM] * Exception :  => DPM Setup is unable to update the report server configuration to configure e-mail settings.Log on to NO_PARAM. On the Start menu, point to All Programs, point to Microsoft SQL Server, point to Configuration Tools, and then click Reporting Services Configuration. In Configure Report Server, update the e-mail settings.Microsoft.Internal.EnterpriseStorage.Dls.Setup.Exceptions.ReportingConfigurationException: Failed to Execute SQL script
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.PrerequisiteInstallation.PreReportingConfiguration.ExecuteSqlExecuteNonQueryScriptWithRetry(String sqlInstanceName, String script)
    *** Mojito error was: ReportServerConfigFailed; 0; None
    [1/15/2020 12:08:57 AM] * Exception :  => DPM Setup is unable to update the report server configuration to configure e-mail settings.Log on to NO_PARAM. On the Start menu, point to All Programs, point to Microsoft SQL Server, point to Configuration Tools, and then click Reporting Services Configuration. In Configure Report Server, update the e-mail settings.Microsoft.Internal.EnterpriseStorage.Dls.Setup.Exceptions.ReportingConfigurationException: Failed to Execute SQL script
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.PrerequisiteInstallation.PreReportingConfiguration.ExecuteSqlExecuteNonQueryScriptWithRetry(String sqlInstanceName, String script)
    *** Mojito error was: ReportServerConfigFailed; 0; None
    [1/15/2020 12:09:07 AM] * Exception :  => DPM Setup is unable to update the report server configuration to configure e-mail settings.Log on to NO_PARAM. On the Start menu, point to All Programs, point to Microsoft SQL Server, point to Configuration Tools, and then click Reporting Services Configuration. In Configure Report Server, update the e-mail settings.Microsoft.Internal.EnterpriseStorage.Dls.Setup.Exceptions.ReportingConfigurationException: Failed to Execute SQL script
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.PrerequisiteInstallation.PreReportingConfiguration.ExecuteSqlExecuteNonQueryScriptWithRetry(String sqlInstanceName, String script)
    *** Mojito error was: ReportServerConfigFailed; 0; None
    [1/15/2020 12:09:17 AM] * Exception :  => DPM Setup is unable to update the report server configuration to configure e-mail settings.Log on to NO_PARAM. On the Start menu, point to All Programs, point to Microsoft SQL Server, point to Configuration Tools, and then click Reporting Services Configuration. In Configure Report Server, update the e-mail settings.Microsoft.Internal.EnterpriseStorage.Dls.Setup.Exceptions.ReportingConfigurationException: Failed to Execute SQL script
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.PrerequisiteInstallation.PreReportingConfiguration.ExecuteSqlExecuteNonQueryScriptWithRetry(String sqlInstanceName, String script)
    *** Mojito error was: ReportServerConfigFailed; 0; None
    [1/15/2020 12:09:27 AM] * Exception :  => DPM Setup is unable to update the report server configuration to configure e-mail settings.Log on to NO_PARAM. On the Start menu, point to All Programs, point to Microsoft SQL Server, point to Configuration Tools, and then click Reporting Services Configuration. In Configure Report Server, update the e-mail settings.Microsoft.Internal.EnterpriseStorage.Dls.Setup.Exceptions.ReportingConfigurationException: Failed to Execute SQL script
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.PrerequisiteInstallation.PreReportingConfiguration.ExecuteSqlExecuteNonQueryScriptWithRetry(String sqlInstanceName, String script)
    *** Mojito error was: ReportServerConfigFailed; 0; None
    [1/15/2020 12:09:37 AM] Information : Attempting to drop RS databases because creation failed
    [1/15/2020 12:09:37 AM] *** Error : CurrentDomain_UnhandledException
    [1/15/2020 12:11:28 AM] * Exception : Invoking Watson with Exception:  => System.Data.SqlClient.SqlException (0x80131904): Could not find stored procedure 'drop database {0}'.
       at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
       at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
       at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
       at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString, Boolean isInternal, Boolean forDescribeParameterEncryption, Boolean shouldCacheForAlwaysEncrypted)
       at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, Boolean inRetry, SqlDataReader ds, Boolean describeParameterEncryptionRequest)
       at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry)
       at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry)
       at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
       at Microsoft.Internal.EnterpriseStorage.Dls.DB.SqlRetryCommand.ExecuteNonQuery()
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.SetupDatabaseHelper.DropDatabase(String databaseName, String instanceName)
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.PrerequisiteInstallation.PreReportingConfiguration.ConfigureSSRS()
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.PrerequisiteInstallation.PreReportingConfiguration.Configure(ConfigItemId configItemId)
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.PrerequisiteInstallation.PrerequisiteInstaller.Configure()
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.VenusProgressPage.ConfigureReportingPrerequisites()
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.VenusProgressPage.InstallerThreadEntry()
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Threading.ThreadHelper.ThreadStart()
    ClientConnectionId:f9f09163-426e-4e72-82fa-2076a271b687
    Error Number:2812,State:62,Class:16

    I couldn't paste the whole log. This seems to be the important part.


    • Edited by Colbertw08 Wednesday, January 15, 2020 4:16 PM Better Title
    Wednesday, January 15, 2020 5:23 AM

All replies

  • https://gist.github.com/williamcolbert/c045674399354fd6cbb73a0e36e4fe8c

    Link to Full DPM Setup Log 

    Thursday, January 16, 2020 7:42 PM
  • Did you download MABS V3 from this link - https://www.microsoft.com/en-us/download/details.aspx?id=57520 or followed the guide "Install and upgrade Azure Backup Server" ?

    Are you by any chance installing DPM? Because Azure backup server set up wizard is as below 

    Note: If you are using SQL 2016 please make sure you have not installed Management Studio 17.0 or higher, install 16.5. 

    You might be experiencing a similar issue as discussed here - https://social.msdn.microsoft.com/Forums/en-US/dd1dbee6-a0cc-45a6-aae6-dbd051111cb9/microsoft-azure-backup-server-setup-asks-for-product-registration-on-install-hyperv-server-2016?forum=windowsazureonlinebackup 

    Friday, January 17, 2020 2:38 PM
    Moderator
  • Hi Sadiqh,

    Thank you for your reply!  Yes, I installed MABs v3 from the link you posted.  I followed the steps that were in the azure portal to download the package and install.  The install passed all the prerequisites, and i selected the "Install new Instance of SQL Server with this Setup" on the SQL Settings Step.  And it installed SQL Server 2017.  I already had SQL Server 2019 installed for another application but didn't seem like that was causing any issues.  SQL Server 2016 is not installed at all.  Management Studio 17.4 and 18.4 are installed on the system.

    I'm not experiencing the issue in the link at the end of your post, I'm just getting this error when its on the last of the 4 installation steps

    Image of error message:

    https://imgur.com/a/pYJIIBA

    • Edited by Colbertw08 Friday, January 17, 2020 2:54 PM Update
    Friday, January 17, 2020 2:50 PM
  • Not sure, what is blocking the installation. We need to deep dive technically to investigate further to understand the issue and find the root cause of it. This can be better handled as a support request. I recommend you reach out to Azure technical support team by creating a support ticket. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue. Here is the link https://docs.microsoft.com/en-in/azure/azure-supportability/how-to-create-azure-support-request to create support case.
    Monday, January 20, 2020 6:27 AM
    Moderator