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Problems installing CCF 2008 RRS feed

  • Question

  • I am trying to install CCF 2008 on a newly installed and configured Windows Server 2003 R2 Standard Edition Server.

    I have installed all the software as per section 6.1 in the installation guide and I have successfully completed steps 6.2 thru 6.12.  When I attempt to run the Database  Installer I get a message "Please enter the correct IIS Server name" at step 6 in section 7.1 of the installation guide. The IIS server name that I supply is CCFIIS which I have defined as an alias in the DNS server.

    When I use I.E. with the url http://CCFIIS I get the home page without a problem.

    Any suggestions as to what I am doing wrong?

     

     

    Tuesday, July 29, 2008 1:58 PM

All replies

  • I was successful in installing all the CSSP components.

    I append my CCF Database Installer log:

     

    === Logging started: 2008/07/30  09:19:01 ===
    Action 09:19:01: INSTALL.
    Action start 09:19:01: INSTALL.
    Action 09:19:01: AppSearch. Searching for installed applications
    Action start 09:19:01: AppSearch.
    AppSearch: Property: IISROOTFOLDER, Signature: _IISROOTFOLDER
    Action ended 09:19:01: AppSearch. Return value 1.
    Action 09:19:01: LaunchConditions. Evaluating launch conditions
    Action start 09:19:01: LaunchConditions.
    Action ended 09:19:01: LaunchConditions. Return value 1.
    Action 09:19:01: SetupInitialization.
    Action start 09:19:01: SetupInitialization.
    Info 2898.For Tahoma8 textstyle, the system created a 'Tahoma' font, in 0 character set.
    Info 2898.For TahomaBold10 textstyle, the system created a 'Tahoma' font, in 0 character set.
    Action 09:19:01: SetupInitialization. Dialog created
    Action ended 09:19:01: SetupInitialization. Return value 1.
    Action 09:19:01: FindRelatedProducts. Searching for related applications
    Action start 09:19:01: FindRelatedProducts.
    Action ended 09:19:01: FindRelatedProducts. Return value 0.
    Action 09:19:01: ValidateProductID.
    Action start 09:19:01: ValidateProductID.
    Action ended 09:19:01: ValidateProductID. Return value 1.
    Action 09:19:01: CostInitialize. Computing space requirements
    Action start 09:19:01: CostInitialize.
    Action ended 09:19:01: CostInitialize. Return value 1.
    Action 09:19:01: FileCost. Computing space requirements
    Action start 09:19:01: FileCost.
    Action ended 09:19:01: FileCost. Return value 1.
    Action 09:19:01: IsolateComponents.
    Action start 09:19:01: IsolateComponents.
    Action ended 09:19:01: IsolateComponents. Return value 0.
    Action 09:19:01: setUserProfileNT.
    Action start 09:19:01: setUserProfileNT.
    Action ended 09:19:01: setUserProfileNT. Return value 1.
    Action 09:19:01: setAllUsersProfile2K.
    Action start 09:19:01: setAllUsersProfile2K.
    Action ended 09:19:01: setAllUsersProfile2K. Return value 1.
    Action 09:19:01: ResolveSource.
    Action start 09:19:01: ResolveSource.
    Action ended 09:19:01: ResolveSource. Return value 1.
    Action 09:19:01: CostFinalize. Computing space requirements
    Action start 09:19:01: CostFinalize.
    Action ended 09:19:01: CostFinalize. Return value 1.
    Action 09:19:01: MigrateFeatureStates. Migrating feature states from related applications
    Action start 09:19:01: MigrateFeatureStates.
    Action ended 09:19:01: MigrateFeatureStates. Return value 0.
    Action 09:19:01: InstallWelcome.
    Action start 09:19:01: InstallWelcome.
    Action 09:19:01: InstallWelcome. Dialog created
    Info 2898.For MSSansBold8 textstyle, the system created a 'Tahoma' font, in 0 character set.
    Info 2898.For MSSWhiteSerif8 textstyle, the system created a 'Tahoma' font, in 0 character set.
    Action 09:19:03: LicenseAgreement. Dialog created
    Action 09:19:07: CustomerInformation. Dialog created
    Action 09:19:10: CheckSQLServer.
    Action start 09:19:10: CheckSQLServer.
    Action ended 09:19:11: CheckSQLServer. Return value 0.
    Action 09:19:11: AskIISServer. Dialog created
    Action 09:20:38: ISSQLServerList.
    Action start 09:20:38: ISSQLServerList.
    Action ended 09:20:38: ISSQLServerList. Return value 1.
    Action 09:20:38: PopulateAppPool.
    Action start 09:20:38: PopulateAppPool.
    Action ended 09:20:39: PopulateAppPool. Return value 0.
    Action 09:20:39: PopUpErrorAskIIS.
    Action start 09:20:39: PopUpErrorAskIIS.
    Action ended 09:20:41: PopUpErrorAskIIS. Return value 0.
    Action 09:20:41: Clearpasswordvalues.
    Action start 09:20:41: Clearpasswordvalues.
    Action ended 09:20:41: Clearpasswordvalues. Return value 0.
    Action 09:20:49: ISSQLServerList.
    Action start 09:20:49: ISSQLServerList.
    Action ended 09:20:50: ISSQLServerList. Return value 1.
    Action 09:20:50: PopulateAppPool.
    Action start 09:20:50: PopulateAppPool.
    Action ended 09:20:50: PopulateAppPool. Return value 0.
    Action 09:20:50: PopUpErrorAskIIS.
    Action start 09:20:50: PopUpErrorAskIIS.
    Action ended 09:21:00: PopUpErrorAskIIS. Return value 0.
    Action 09:21:00: Clearpasswordvalues.
    Action start 09:21:00: Clearpasswordvalues.
    Action ended 09:21:00: Clearpasswordvalues. Return value 0.
    Action 09:21:32: ISSQLServerList.
    Action start 09:21:32: ISSQLServerList.
    Action ended 09:21:32: ISSQLServerList. Return value 1.
    Action 09:21:32: PopulateAppPool.
    Action start 09:21:32: PopulateAppPool.
    Action ended 09:21:32: PopulateAppPool. Return value 0.
    Action 09:21:32: PopUpErrorAskIIS.
    Action start 09:21:32: PopUpErrorAskIIS.
    Action ended 09:21:34: PopUpErrorAskIIS. Return value 0.
    Action 09:21:34: Clearpasswordvalues.
    Action start 09:21:34: Clearpasswordvalues.
    Action ended 09:21:34: Clearpasswordvalues. Return value 0.
    Action 09:21:36: CancelSetup. Dialog created
    Action ended 09:21:38: InstallWelcome. Return value 2.
    Action 09:21:38: SetupInterrupted.
    Action start 09:21:38: SetupInterrupted.
    Action 09:21:38: SetupInterrupted. Dialog created
    Action ended 09:21:40: SetupInterrupted. Return value 2.
    Action ended 09:21:40: INSTALL. Return value 2.
    Property(C): Error = 0
    Property(C): DiskPrompt = [1]
    Property(C): UpgradeCode = {9236DB44-2B73-4C90-B328-329975F6BAA8}
    Property(C): IS_SQLSERVER_LIST_CREATED = 1
    Property(C): ALLUSERS = 1
    Property(C): PrimaryVolumeSpaceRemaining = 0
    Property(C): PrimaryVolumeSpaceRequired = 0
    Property(C): PrimaryVolumeSpaceAvailable = 0
    Property(C): OutOfNoRbDiskSpace = 0
    Property(C): OutOfDiskSpace = 0
    Property(C): SourcedirProduct = {3F94986F-1456-4826-8EAB-5A90AD3A7EE4}
    Property(C): CostingComplete = 1
    Property(C): ROOTDRIVE = C:\
    Property(C): EXECUTEACTION = INSTALL
    Property(C): ACTION = INSTALL
    Property(C): UILevel = 5
    Property(C): VersionHandler = 3.01
    Property(C): SOURCEDIR = C:\DOCUME~1\CCFAdmin\LOCALS~1\Temp\{828F61C4-ADB9-478A-9192-0A92ECAEDF24}\
    Property(C): OriginalDatabase = C:\DOCUME~1\CCFAdmin\LOCALS~1\Temp\{828F61C4-ADB9-478A-9192-0A92ECAEDF24}\CCF 2008 Database.msi
    Property(C): DATABASE = C:\DOCUME~1\CCFAdmin\LOCALS~1\Temp\6e91502.msi
    Property(C): Privileged = 1
    Property(C): RedirectedDllSupport = 2
    Property(C): MsiWin32AssemblySupport = 5.2.3790.3959
    Property(C): MsiNetAssemblySupport = 2.0.50727.42
    Property(C): Date = 2008/07/30
    Property(C): Time = 09:21:40
    Property(C): TTCSupport = 1
    Property(C): ColorBits = 32
    Property(C): TextHeight = 16
    Property(C): BorderSide = 1
    Property(C): BorderTop = 1
    Property(C): CaptionHeight = 19
    Property(C): ScreenY = 703
    Property(C): ScreenX = 1012
    Property(C): SystemLanguageID = 1033
    Property(C): ComputerName = CML-WIN2K3
    Property(C): VersionNT = 502
    Property(C): TARGETDIR = C:\
    Property(C): ALLUSERSPROFILE = C:\Documents and Settings\All Users\
    Property(C): AdminToolsFolder = C:\Documents and Settings\CCFAdmin\Start Menu\Programs\Administrative Tools\
    Property(C): AppDataFolder = C:\Documents and Settings\CCFAdmin\Application Data\
    Property(C): INSTALLDIRCCFCSRDEMO = C:\Inetpub\wwwroot\Microsoft.Ccf.Samples.CcfCsrDemo\
    Property(C): BIN2 = C:\Inetpub\wwwroot\Microsoft.Ccf.Samples.CcfCsrDemo\bin\
    Property(C): CCF = C:\CCF\
    Property(C): NEW_DIRECTORY1 = C:\
    Property(C): TEMP1 = C:\WINDOWS\temp\
    Property(C): CCFINSTALL = C:\WINDOWS\temp\CCFInstall\
    Property(C): MICROSOFT = C:\Program Files\Microsoft\
    Property(C): CCF_CUSTOM_SETUP = C:\Program Files\Microsoft\CCF Custom Setup\
    Property(C): CSS = C:\Inetpub\wwwroot\Microsoft.Ccf.Samples.CcfCsrDemo\css\
    Property(C): CommonAppDataFolder = C:\Documents and Settings\All Users\Application Data\
    Property(C): CommonFiles64Folder = C:\
    Property(C): CommonFilesFolder = C:\Program Files\Common Files\
    Property(C): ISYourDataBaseDir = C:\WINDOWS\temp\CCFInstall\Database\
    Property(C): DATABASEDIR = C:\WINDOWS\temp\CCFInstall\Database\
    Property(C): DEMODATA = C:\CCF\DemoData\
    Property(C): DesktopFolder = C:\Documents and Settings\CCFAdmin\Desktop\
    Property(C): FavoritesFolder = C:\Documents and Settings\CCFAdmin\Favorites\
    Property(C): FontsFolder = C:\WINDOWS\Fonts\
    Property(C): GlobalAssemblyCache = C:\
    Property(C): IISROOTFOLDER = C:\Inetpub\wwwroot\
    Property(C): IMAGES1 = C:\Inetpub\wwwroot\Microsoft.Ccf.Samples.CcfCsrDemo\images\
    Property(C): INETPUB = C:\Inetpub\
    Property(C): INSTALLDIR = C:\WINDOWS\temp\CCFInstall\
    Property(C): MICROSOFT_CCF_2008 = C:\Program Files\Microsoft CCF 2008\
    Property(C): INSTALLDIRAPPEVENTLOG = C:\Program Files\Microsoft CCF 2008\Microsoft.Ccf.Tools.EventLog\
    Property(C): WWWROOT = C:\Inetpub\wwwroot\
    Property(C): INSTALLDIRWEBSERVICES = C:\Inetpub\
    Property(C): ISCommonFilesFolder = C:\Program Files\Common Files\InstallShield\
    Property(C): ProgramFilesFolder = C:\Program Files\
    Property(C): ISMyCompanyDir = C:\Program Files\My Company Name\
    Property(C): ISMyProductDir = C:\Program Files\My Company Name\My Product Name\
    Property(C): ISUpdateServiceFolder = C:\Program Files\Common Files\InstallShield\UpdateService\
    Property(C): JAVASCRIPT = C:\Inetpub\wwwroot\Microsoft.Ccf.Samples.CcfCsrDemo\javascript\
    Property(C): LocalAppDataFolder = C:\Documents and Settings\CCFAdmin\Local Settings\Application Data\
    Property(C): MICROSOFT.CCF.SAMPLES.DEMOAPPLICATIONS = C:\Program Files\Microsoft CCF 2008\Microsoft.Ccf.Samples.DemoApplications\
    Property(C): NEW_DIRECTORY2 = C:\Program Files\
    Property(C): MY_PRODUCT_NAME = C:\Program Files\Microsoft\My Product Name\
    Property(C): MyPicturesFolder = C:\Documents and Settings\CCFAdmin\My Documents\My Pictures\
    Property(C): PersonalFolder = C:\Documents and Settings\CCFAdmin\My Documents\
    Property(C): PrimaryVolumePath = C:\
    Property(C): ProgramFiles64Folder = C:\
    Property(C): ProgramMenuFolder = C:\Documents and Settings\CCFAdmin\Start Menu\Programs\
    Property(C): WindowsFolder = C:\WINDOWS\
    Property(C): SYSTEM32 = C:\WINDOWS\system32\
    Property(C): SendToFolder = C:\Documents and Settings\CCFAdmin\SendTo\
    Property(C): StartMenuFolder = C:\Documents and Settings\CCFAdmin\Start Menu\
    Property(C): StartupFolder = C:\Documents and Settings\CCFAdmin\Start Menu\Programs\Startup\
    Property(C): System16Folder = C:\WINDOWS\system\
    Property(C): System64Folder = C:\
    Property(C): SystemFolder = C:\WINDOWS\system32\
    Property(C): SourceDir = C:\DOCUME~1\CCFAdmin\LOCALS~1\Temp\{828F61C4-ADB9-478A-9192-0A92ECAEDF24}\
    Property(C): TEMP = C:\WINDOWS\CCFInstall\
    Property(C): TempFolder = C:\DOCUME~1\CCFAdmin\LOCALS~1\Temp\
    Property(C): TemplateFolder = C:\Documents and Settings\CCFAdmin\Templates\
    Property(C): USERPROFILE = C:\Documents and Settings\CCFAdmin\
    Property(C): WindowsVolume = C:\
    Property(C): _0AC32D51A46A440FAC04033046199787 = C:\WINDOWS\temp\CCFInstall\AgentPortal\
    Property(C): _A48D262A286C49A5A7E30489D519E2F4 = C:\WINDOWS\temp\CCFInstall\CcfInfrastructure\
    Property(C): _C58F397C7C244599B41F5AB7D7DC276E = C:\WINDOWS\temp\CCFInstall\CcfQuickStarts\
    Property(C): _50216D83DFAF4DCB8B6F82E81CE0627D = C:\WINDOWS\temp\CCFInstall\MultichannelGateway\
    Property(C): UserLanguageID = 7177
    Property(C): UserSID = S-1-5-21-3868688462-1556665616-2578104960-1123
    Property(C): LogonUser = CCFAdmin
    Property(C): AdminUser = 1
    Property(C): VirtualMemory = 2076
    Property(C): PhysicalMemory = 1024
    Property(C): Intel = 6
    Property(C): ShellAdvtSupport = 1
    Property(C): OLEAdvtSupport = 1
    Property(C): GPTSupport = 1
    Property(C): ISCHECKFORPRODUCTUPDATES = 1
    Property(C): ApplicationUsers = AllUsers
    Property(C): _BrowseProperty = 0
    Property(C): AgreeToLicense = Yes
    Property(C): _IsMaintenance = Reinstall
    Property(C): SetupType = Typical
    Property(C): _IsSetupTypeMin = Typical
    Property(C): IS_SQLSERVER_SERVER = (local)
    Property(C): IS_SQLSERVER_USERNAME = sa
    Property(C): IS_SQLSERVER_AUTHENTICATION = 0
    Property(C): Display_IsBitmapDlg = 1
    Property(C): ARPPRODUCTICON = ARPPRODUCTICON.exe
    Property(C): DefaultUIFont = Tahoma8
    Property(C): DialogCaption = InstallShield for Windows Installer
    Property(C): DisplayNameCustom = Custom
    Property(C): DisplayNameMinimal = Minimal
    Property(C): DisplayNameTypical = Typical
    Property(C): DWUSINTERVAL = 30
    Property(C): ErrorDialog = SetupError
    Property(C): PROGMSG_IIS_EXTRACTzDONE = Extracted information for IIS virtual directories...
    Property(C): InstallChoice = AR
    Property(C): INSTALLLEVEL = 100
    Property(C): IS_COMPLUS_PROGRESSTEXT_COST = Costing COM+ application: [1]
    Property(C): IS_COMPLUS_PROGRESSTEXT_INSTALL = Installing COM+ application: [1]
    Property(C): IS_COMPLUS_PROGRESSTEXT_UNINSTALL = Uninstalling COM+ application: [1]
    Property(C): IS_PROGMSG_XML_COSTING = Costing XML files...
    Property(C): IS_PROGMSG_XML_CREATE_FILE = Creating XML file %s...
    Property(C): IS_PROGMSG_XML_FILES = Performing XML file changes...
    Property(C): IS_PROGMSG_XML_REMOVE_FILE = Removing XML file %s...
    Property(C): IS_PROGMSG_XML_ROLLBACK_FILES = Rolling back XML file changes...
    Property(C): IS_PROGMSG_XML_UPDATE_FILE = Updating XML file %s...
    Property(C): ISVROOT_PORT_NO = 0
    Property(C): Manufacturer = Microsoft Corporation
    Property(C): PIDTemplate = 12345<###-%%%%%%%>@@@@@
    Property(C): ProductCode = {3F94986F-1456-4826-8EAB-5A90AD3A7EE4}
    Property(C): ProductID = none
    Property(C): ProductLanguage = 1033
    Property(C): ProductName = CCF 2008 Database
    Property(C): ProductVersion = 3.0.0
    Property(C): PROGMSG_IIS_CREATEVROOT = Creating IIS virtual directory %s
    Property(C): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual directories...
    Property(C): PROGMSG_IIS_EXTRACT = Extracting information for IIS virtual directories...
    Property(C): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS virtual directories...
    Property(C): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
    Property(C): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s
    Property(C): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...
    Property(C): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes...
    Property(C): ProgressType0 = install
    Property(C): ProgressType1 = Installing
    Property(C): ProgressType2 = installed
    Property(C): ProgressType3 = installs
    Property(C): PROGMSG_IIS_EXTRACTDONEz = Extracted information for IIS virtual directories...
    Property(C): RebootYesNo = Yes
    Property(C): ReinstallModeText = omus
    Property(C): PROGMSG_IIS_CREATEAPPPOOLS = Creating application Pools...
    Property(C): PROGMSG_IIS_CREATEAPPPOOL = Creating application pool %s
    Property(C): PROGMSG_IIS_CREATEWEBSERVICEEXTENSION = Creating web service extension
    Property(C): PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS = Creating web service extensions...
    Property(C): PROGMSG_IIS_REMOVEAPPPOOL = Removing application pool
    Property(C): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...
    Property(C): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service extension
    Property(C): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service extensions...
    Property(C): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools...
    Property(C): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service extensions...
    Property(C): DWUSLINK = CEFCE09F8EACB0383EAC771F9E9C978FDEECC78F79BBC0FFCEDB57B8EEFCA79849BCE7C88EAC
    Property(C): TXTDOMAINNAME = cml-win2k3.cmlwin2k3.codemagus.com
    Property(C): lblAppPoolName = 0
    Property(C): TXTSQLSERVERNAME = CCFSQL
    Property(C): TXTIISSERVERNAME = CCFIIS
    Property(C): lblIISServerName = 0
    Property(C): FIRSTCALL = 0
    Property(C): lblDomainUsername = 0
    Property(C): EVENTLOGAPPNAME = Microsoft.Ccf.Tools.EventLog
    Property(C): CMBAPPPOOL = CCFAppPool
    Property(C): ERROR = 0
    Property(C): note1 = 0
    Property(C): note2 = 0
    Property(C): note3 = 0
    Property(C): CHECHSQLSERVER = 1
    Property(C): PID = 91501-100-0001260-00301
    Property(C): SelectDatabase = 0
    Property(C): INSTANCEMATCH = 0
    Property(C): ONLYSERVERNAME = 1
    Property(C): DBUSERACCOUNT = <Domain Name>\ASPUSER
    Property(C): ISMATCH = 0
    Property(C): DBADMINACCOUNT = BUILTIN\Administrator
    Property(C): INCORRECTUSERNAME = 0
    Property(C): INCORRECTDOMAIN = 0
    Property(C): AGENTPATH = C:\Program Files\
    Property(C): ASKIISWARN = 1
    Property(C): IS_SQLSERVER_DIALOG = 0
    Property(C): lblConfirmPassword = 0
    Property(C): QUICKPATH = C:\Program Files\
    Property(C): IS_SQLSERVER = 0
    Property(C): MsiLogging = voicewarmupx
    Property(C): ARPNOREMOVE = 1
    Property(C): INCORRECTPASSWORDMATCH1 = 0
    Property(C): INCORRECTPASSWORDMATCH = 0
    Property(C): IISSERVERMATCH = 0
    Property(C): ARPHELPLINK = http://www.microsoft.com/support
    Property(C): RestartManagerOption = CloseRestart
    Property(C): INCORRECTPASSWORD = 0
    Property(C): quickstartslbltxt = Microsoft CCF 2008\QuickStarts\
    Property(C): lblDbAdminAccount = 0
    Property(C): agentpathlbltxt = Microsoft CCF 2008\AgentDesktop\
    Property(C): lblDomainName = 0
    Property(C): lblSQLServerName = 0
    Property(C): lblPassword = 0
    Property(C): RecentFolder = C:\Documents and Settings\CCFAdmin\Recent\
    Property(C): PrintHoodFolder = C:\Documents and Settings\CCFAdmin\PrintHood\
    Property(C): NetHoodFolder = C:\Documents and Settings\CCFAdmin\NetHood\
    Property(C): RemoteAdminTS = 1
    Property(C): MsiNTProductType = 2
    Property(C): ServicePackLevelMinor = 0
    Property(C): ServicePackLevel = 2
    Property(C): WindowsBuild = 3790
    Property(C): VersionMsi = 3.01
    Property(C): VersionDatabase = 200
    Property(C): CLIENTPROCESSID = 3704
    Property(C): CLIENTUILEVEL = 0
    Property(C): CURRENTDIRECTORY = C:\CCF-Install
    Property(C): SETUPEXEDIR = C:\CCF-Install
    Property(C): PackagecodeChanging = 1
    Property(C): COMPANYNAME = CML
    Property(C): ProductState = -1
    Property(C): USERNAME = CML
    Property(C): PackageCode = {54617FFF-0128-44AB-B40B-6278D39DB1B9}
    === Logging stopped: 2008/07/30  09:21:40 ===
    MSI (c) (78:9C) [09:21:40:718]: Product: CCF 2008 Database -- Installation operation failed.

     

    Wednesday, July 30, 2008 7:49 AM
  • Are you using CCF 2008 RTM or QFE.. ?

    Wednesday, July 30, 2008 4:07 PM
    Moderator
  • Hi,

    I am having the same problem here. I'm using CCF 2008 QFE installers. Any suggestions?

    Thx
    Wednesday, February 11, 2009 7:45 PM