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Lumia 640 no longer syncing email

    Question

  • Hello, I am a 67 year old so things will need to be explained in language that I can understand as far as this phone is concerned.  This is a new phone for me.  A couple of weeks ago I downloaded the new Microsoft 10 update although my son had told me it would be better not to, I forgot and did it anyway.  Now the power button is giving me problems, it takes a lot of pressure on it with a thumbnail to turn it on or off but that is not really what I am c/o about.  Yesterday my phone was syncing with my gmail.com account fine but today it keeps giving me the error code 0x80072af9.  I tried going online and looking up what it said on how to correct it which I did but even after rebooting it is still giving me this error.  It is a pain in the butt that I cannot get it to sync with my computer email program.  Any suggestions would be most appreciatedd
    Tuesday, May 16, 2017 4:46 PM