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Print disabled in Outlook 2016 RRS feed

  • Question

  • Problem:

    One of the customer having ‘There was an error when printing started. To check the printer setup, double-click the Printers icon in Windows Control Panel’ issue, when our add-is was enabled in outlook. But they were able to print from Word, Excel, etc.

    Description:

    They aren’t positive exactly what was changed when this began to occur, but they are sure that it did NOT occur when they were using Windows 7 with Outlook 2010. They found it occurred after updating to Windows 10 and Outlook 2016. It is inconsistent when it happens. When it does happen, the users has to close and reopen Outlook multiple times in order to clear the issue, but it can then re-occur at any time.

    Add-in info :

    The add-in used in the outlook is VSTO add-in it has not done by backstage UI

    Tried the following troubleshooting :

    1. Enabled outlook log. Files->options->Advanced->Enable troubleshooting logging and click ok button and restart outlook https://support.microsoft.com/sw-ke/help/2862843/how-to-enable-global-and-advanced-logging-for-microsoft-outlook
    2. Remove the outlprnt file (outlook print settings file) and allow it to be rebuilt as it may have got corrupted. See the following article for troubleshooting options: https://social.technet.microsoft.com/Forums/en-US/3ea80b5e-ed48-4f52-a934-e6a8299cbbac/there-was-an-error-when-printing-started-to-check-the-printer-setup?forum=w7itproperf
    3. Configured the Startup Delay i.e.) it delay the add-in startup.
    4. Enabled error logging and displaying of error message for the VSTO add-in by setting environment variables VSTO_SUPPRESSDISPLAYALERTS and VSTO_LOGALERTS. https://blogs.msdn.microsoft.com/brijs/2008/10/10/tips-and-tricks-for-troubleshooting-office-add-ins-part-1/. But the logs are not created
    5. Seen Event logs for Microsoft office events , no information found

    Any clues as to what to try?  Any troubleshooting methods or logging method for this?

    Tuesday, April 16, 2019 11:12 AM