Document.getFileAsync file type PDF throw Internal Error on Mac word. RRS feed

  • Question

  • Hello,

    I am building an app suing Office js 1.1v to have the capability of get file async as PDF on Mac word.

    i tried the sample provided on 


    and using Wienre for remote web debugging, using console log. 

    Any pointer where it might have break.

    I tried over window word, it work well not on MAC



    regards Vimal

    Friday, August 26, 2016 11:35 PM

All replies

  • >>>I tried over window word, it work well not on MAC

    According to your description, since I am not able to install Word for Mac, I am not able to try to reproduce this issue. As far as I know that the following are the minimum client versions of Office for Mac that support Office Add-ins: - Word for Mac version 15.18 (160109), maybe could check version of Word for Mac.

    For more information, click here to refer about Requirements for running Office Add-ins

    Thanks for your understanding.

    Monday, August 29, 2016 6:41 AM
  • Thanks for replying.

    Yes in Windows word it works very well.

    The mac version i have 15.24 (160709)

    and the office js version i tried on 1.1 and beta as well

    regards Vimal

    Monday, August 29, 2016 5:28 PM
  • Hi singhal,

    Since the issue is complex, I suggest you contacting Microsoft support to raise an incident so that our engineer could work closely with him to identify the root cause and resolve this issue as soon as possible. If the support engineer determines that the issue is the result of a bug the service request will be a no-charge case and you won't be charged. 

    Please visit the below link to see the various paid support options that are available to better meet your needs. 


    Thanks for your understanding.
    Tuesday, August 30, 2016 7:51 AM
  • Thanks for giving me direction.

    i posted the issue over https://github.com/OfficeDev/office-js-docs/issues/421 


    Can you please help me from where i can get the complete source code so that i can debug and identify the issue, I mean if i were to contribute to office js source code, how can i contribute in that?


    regards Vimal

    Thursday, September 8, 2016 5:01 PM