Hey Mohammed Hutatah,
Try downloading and installing the latest video card driver from your computer manufacturer's website. Once the driver has installed, restart your computer and test to see if the same problem occurs. If that doesn't fix the problem, try installing the driver
using the compatibility troubleshooter that can be accessed by following the steps below:
- Enter the Start screen
- Move your mouse to the bottom left of the screen to expand the Charms section
- Select Search
- Type Compatibility
- Click Settings in the right column
- Click Run programs made for previous versions of Windows
Then follow the prompts and direct the troubleshooter to the installer for your computer's driver.
You mentioned that you have changed your user account between being local and connected and Paul Adare mentioned that user accounts may be related. Let's try creating a brand new local account and then test to see if the same problem occurs. You
can do this by:
- Enter the Start screen
- Click Users in the left column
- Click the + symbol next to the text "Add a user"
- Click More about logon options
- Click Local account
- Enter the desired user name, password, etc.
- Click Next
- Click Finish
Then log into the new user account by:
- Enter the Start screen
- Click your user name in the upper right hand side
- Click Log off
- Click the new user account
Then enter the login information to log into the new user account.
Look forward to hearing back from you.
Steven
