Submission Cancellations & Re-submission RRS feed

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  • It is really a big joke that it is not possible to cancel an submission. I missed one little stupid thing while trying to update an existing app, and yeah, sure, that's my own fault but I guess we're only humans...

    Anyway, so now I have to wait 5-7 business days before I can try again.

    It would save Microsofts, mine, and my users time if this was possible. Like I said, what a joke this whole WP experience turned out to be.

    • Proposed as answer by condenser Tuesday, March 26, 2013 2:31 PM
    Tuesday, January 15, 2013 6:31 PM
  • There really has to be the option to cancel a submission as long as it's still in the queue for the review.

    Not just to save time for submitters but also for reviewers!

    Right now I have a version in the queue that I will never publish because the market place read the wrong app title from the XAP file (Isse with neutral languages, for example de-DE vs de). You only see the name that will be used after clicking submit. And then it's too late to cancel.

    Thursday, January 17, 2013 9:37 PM
  • Yeah, I agree!

    There should be a way to pull a submission, especially when only in the signing phase:


    DJaus Snr SW Dev (Embedded Systems and .NET)

    Monday, January 21, 2013 1:24 PM
  • Dear Microsoft,

    It is 2013. How about improving your developers experience as a business differentiation? Others  Marketplaces that have more Apps do not take that much time to approve, and they offer canceling binary and re-submission. 


    José Faria


    • Edited by TOTVS S.A_ Wednesday, January 23, 2013 10:47 PM Corrected a spelling mistake
    Wednesday, January 23, 2013 10:39 PM
  • I really don't understand why this is not possible!

    Now I have to wait two weeks to update my application...

    Sunday, February 3, 2013 3:17 PM
  • Now I understand the success of iOS and Android.
    Tuesday, February 12, 2013 12:36 PM
  • Hello Danny,

    Thank you for your post on clarifying certification guidelines. Of particular interest to me was this sentence "The certification turnaround time is 5-7 business days." I have an app that is pending certification for 3 weeks now. This is an update to an existing app. I submitted a support ticket and was informed by a team lead that the issue was being escalated and that I would hear back from someone within 2 business days. However, the two business days have come and gone without any word from Microsoft. Emailing the team lead from the Dev Center has not yielded any further responses. At this point I am feeling completely ignored by Microsoft even though I have 2 well rated apps in the Marketplace.

    The update to my app which I am trying to get certified implements in app purchases for WP8. So in my humble opinion, I am losing out on earning potential revenue while Microsoft takes this insanely huge amount of time to certify my app. 

    I have invested time and money on this platform and would like a return on my investment. Can you please suggest who I should contact to get my app certified? My support ticket number is SRX1196446587ID.

    Thanks in advance for any help you can provide.

    Friday, February 22, 2013 7:13 PM
  • Yes, and I'm also facing the same problem. I need to re-submit my app when the submission process finished.
    Friday, March 1, 2013 1:07 PM
  • I also miss this cancelling feature, my last submit contained a tiny bug, of course this was discovered 10 minutes after the submit, raised also a support ticket requesting cancel but no luck, now it's processing certification. 
    Tuesday, March 5, 2013 6:36 AM
  • Totally endorsing the others. I've got a minor design flaw that was fixed in a minute, but because I've submitted an update just a few hours before, that only updates one screenshot, I'm unable to update the xap. It's weird that updating a screenshot triggers the whole certification process.

    Again, a simple recall function would do it. I know that this might be difficult to implement, but it would definitely accelerate the workflow of the entire marketplace.

    Thank you.

    Saturday, March 9, 2013 10:12 AM
  • I almost hate to admit this, but we added a feature to our app to deal with this. Since our app talks to a server at start-up, we put in a way for the server to tell the app to fail*. If we find a problem between submission and certification, we throw the switch on the server, causing the app to fail on startup. Although we haven't yet needed to use the feature since it was added, it's our hope that it would lead to a quicker re-submit.

    * Technically, the app doesn't crash, rather, it navigates to a page that explains that we want the app to be failed, hooks the Back key, then ignores it. We still break the rules, but in a way that is transparent about our motives.  The message is: "You are here because we wish the certification process for this submission to end now. This page prevents the Back key from navigating back, violating rule to make it easy for you to end certification quickly. Once you do, we will resubmit the app with our latest change or defect repair."

    Friday, March 15, 2013 11:34 PM
  • I'm really surprised by the lack of this feature.  I've just submitted my first app and realised immediately that despite adding a license link earlier and support e-mail address, it has now disappeared on the submission.

    This is most frustrating as it wastes both my time and Microsoft's.  Please can you fix this?

    Saturday, March 16, 2013 8:56 PM
  • I totally agree.

    What a messy submission procedure. For small bug, we need to track it 5-7 days daily.

    Please find some better way to improve it. Not need waste time to review buggy apps.

    Wednesday, March 20, 2013 10:29 PM
  • This is crazy. We have a crash fix we can't submit because last week I made a minor update that is still processing.
    Sunday, March 24, 2013 10:39 PM
  • @GoldenHammerSoftware: I am having exactly the same problem.
    I submitted a minor update that changes some icons inside the app 2 days ago. Yesterday i got a bug report + i want to fix this as soon as possible since i am getting bad marketplace reviews because of it.

    But i have to wait until the current submission gets certified and after this submit the bugfix + wait until this gets certified too which might take about 10 days (estimation based on the last submissions).

    Manual testing is great + the feedback, when an app fails certification is very detailed helpful.

    I guess, the manual testing procedure for an app takes at least 30 minutes, maybe 1 hour.

    A developer has to wait about 5 days for an app to get certified.

    I understand that i can't expect an app to get tested immediately after submission but allowing to cancel a submission before it was manually tested would save time for the developer and for the test team too.

    Android has no manual testing (a disadvantage) but an update shows up in the marketplace after about 2 hours (a major advantage). This is really helpful, when you are creating a bugfix.

    Monday, April 1, 2013 8:35 AM
  • AWESOME! There is an option to cancel submissions now? When the heck did that happen? Thanks to the Dev team for listening! That will make things so much easier! :)
    Saturday, April 6, 2013 9:26 PM