The following forum(s) have migrated to Microsoft Q&A (Preview): Developing Universal Windows apps!
Visit Microsoft Q&A (Preview) to post new questions.

Learn More

 locked
My WP 8.1 app doesn't start when downloaded from store RRS feed

  • Question

  • Hello, all. I have an incredibly frustrating problem with the Windows Phone store. I have a universal app. I was able to upload the Windows 8.1 version to the Windows Store just fine in under an hour. But for the Windows Phone version, I put it on the Windows Phone store, and whenever I download it to a physical device from the store only, the app crashes. It shows the app's splash screen, then crashes. I have done it on my personal device, someone on Twitter tried it on their device, the same thing happened. This doesn't happen when I run it from Visual Studio. In both the emulator and my device, the app runs fine. I have tried a bunch of things. I think I have ruled out error in my app's code. I even copied the solution, removed the Windows Phone project, and added it again, and copied all the code from scratch, this problem is still here. I have now spent 3 days trying to get this on the store and it is still giving me this problem. What is going on, and how do I fix it?
    Tuesday, August 12, 2014 10:24 PM

All replies

  • The following issues are known to cause the WP app to crash only after the app is installed from the Store.  When side-loaded, the application runs fine.

    Troubleshooting
    Windows Phone App Problems that occur after Submitting
    <o:p></o:p>


    Tuesday, August 12, 2014 11:07 PM
  • I am pretty sure that none of these are the problem. This speaks volumes to the state of the Windows Phone Store, doesn't it? The fact that my app can work perfectly up until it's downloaded from the store, then the store screws it up.
    Wednesday, August 13, 2014 5:42 PM