Partner Network shows Expired , MSDN shows Expired - Micrsoft claims it is a Global bug

Question

Hi

We are Gold Competency ISV and renewed our Competency last month ( before expiry date ). Now our portal shows Gold Application Development - Active,  but shows Organisational Partner ID XXXXXX (Expired). Also our MSDN subcription shows expired.

After contacting Microsoft, I got a reply that it is a Global bug and they are working on it.  But it is almost one month over and yet to fix the issue. I want to know that any other  partner ( new or renewal ) experiencing  the same issue.

Gopal

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Answer 1

Thanks for posting Gopals.  To make sure I understand:

- you contacted Microsoft Partner Support for this issue?  Where did you find their number? 

- You haven't been able to access your partner benefits for about a month?

- no one has gotten back to you to close out your case?

Do you have a case number?

Thanks,
Mike

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MSDN and TechNet Subscriptions Support

Answer 2

Hi 

I have contacted TPAS Telepartner Account specialist, Inderpal Singh (Sherry), was introduced a month ago as our Account Manager. I reported this issue, and got the reply as below. Yes I haven't been able to access my benfit even after I paid the amount first week of this month. I didn't contacted MPN support directly. Do let me know if you can help on this matter.

Regards

Gopal

from:		Inderpal Singh (Convergys Malaysia Sdn Bhd) <[e-mail]>
to:		GopalKrishnan Subramanian <[e-mail]>

Hi Gopal,

 

I understand your frustration but its Global Bug that is effecting all the partner who recently renewed their membership.

Our teams are continuously working to sort this issue out but it’s pretty complex so that’s why it’s taking that long and they didn’t provide me any time frame.

 

I will definitely get back to you once I get any update.

 

My sincere apologies for this delay.

 

Kind regards

Sherry

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Answer 3

Gopal, can you send your partner ID to sbpfdbk @ microsoft dot com please?  Make sure to include a link to this post so we can route the information.  

Thanks,
Mike

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MSDN and TechNet Subscriptions Support

Answer 4

Gopal, still waiting to hear from you.

Thanks,
Mike

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MSDN and TechNet Subscriptions Support

Answer 5

Hi Mike,

Sorry for the delay, yesterday I saw my Partner Network portal updated and shows active. But none confirm from the Partner Network Team, that the Issue got fixed. Since my MSDN period is elapsed, the MSDN portal shows expired now. I believe as part of Partner Network benefit, I may get the Subcription ID details from Partner Network Team, to add as new subscription to get access MSDN. Last year I did the same procedure after Partner Network renewal. So I am waiting for the MSDN Subcription ID details. Can you help on this matter ?

Thanks

Gopal 

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Answer 6

Gopal I'm hoping you'll contact me here:

Gopal, can you send your partner ID to sbpfdbk @ microsoft dot com please?  Make sure to include a link to this post so we can route the information.  

Thanks,
Mike

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MSDN and TechNet Subscriptions Support

so I can look into things, please share your partner ID with me over email.  note I'm in the US, and it is very late here, so I wont be able to reply until tomorrow my time.  Hoping to hear from you!

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MSDN and TechNet Subscriptions Support

Answer 7

Hi Mike,

Just sent anemail that contains my Partner ID details to the mentioned email ID.

Gopal

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For Online backup use StoreGrid. Its really cool

Answer 8

Gopals, based on our conversation over email, I think this is answered.  Go ahead and confirm it or follow up here if you still have issues.

Thanks,
Mike

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MSDN and TechNet Subscriptions Support

Answer 9

Yes. After communicating with Support, the issue got fixed. 

Thanks,

Gopal

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For Online backup use StoreGrid. Its really cool

Answer 10

hello Mike,

I am facing the same issue with my partners ID.

We are Gold Competency ISV and renewed our Competency last month ( before expiry date ). Now our portal shows Gold Application Development - Active,  but shows Organisational Partner ID XXXXXX (Expired). Also our MSDN subcription shows expired.

After contacting Microsoft, I got a reply that it is a Global bug and they are working on it.  But it is almost one month over and yet to fix the issue. I want to know that any other  partner ( new or renewal ) experiencing  the same issue.

email : [e-mail]

can I have your email ID ?

Answer 11

Hi Arif,

Please send the partner ID details to sbpfdbk @ microsoft dot com please?  Make sure to include a link to this post so we can route the information.  

Thanks,
Sowmya

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MSDN Subscriptions Support

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Sowmya MSDN Subscription Feedback