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Partner Network shows Expired , MSDN shows Expired - Micrsoft claims it is a Global bug RRS feed

  • Question

  • Hi

    We are Gold Competency ISV and renewed our Competency last month ( before expiry date ). Now our portal shows Gold Application Development - Active,  but shows Organisational Partner ID XXXXXX (Expired). Also our MSDN subcription shows expired.

    After contacting Microsoft, I got a reply that it is a Global bug and they are working on it.  But it is almost one month over and yet to fix the issue. I want to know that any other  partner ( new or renewal ) experiencing  the same issue.

    Gopal


    For Online backup use StoreGrid. Its really cool


    • Edited by gopals Monday, June 23, 2014 10:34 AM
    Monday, June 23, 2014 10:32 AM

Answers

  • Yes. After communicating with Support, the issue got fixed. 

    Thanks,

    Gopal


    For Online backup use StoreGrid. Its really cool

    Wednesday, July 9, 2014 2:24 AM
  • Hi Arif,

    Please send the partner ID details to sbpfdbk @ microsoft dot com please?  Make sure to include a link to this post so we can route the information.  

    Thanks,
    Sowmya


    MSDN Subscriptions Support


    Sowmya MSDN Subscription Feedback

    Friday, December 11, 2015 12:02 AM

All replies

  • Thanks for posting Gopals.  To make sure I understand:

    - you contacted Microsoft Partner Support for this issue?  Where did you find their number? 

    - You haven't been able to access your partner benefits for about a month?

    - no one has gotten back to you to close out your case?

    Do you have a case number?

    Thanks,
    Mike


    MSDN and TechNet Subscriptions Support


    Monday, June 23, 2014 3:07 PM
    Moderator
  • Hi 

    I have contacted TPAS Telepartner Account specialist, Inderpal Singh (Sherry), was introduced a month ago as our Account Manager. I reported this issue, and got the reply as below. Yes I haven't been able to access my benfit even after I paid the amount first week of this month. I didn't contacted MPN support directly. Do let me know if you can help on this matter.

    Regards

    Gopal

    from:  Inderpal Singh (Convergys Malaysia Sdn Bhd) <v-26insi@microsoft.com>
    to:  GopalKrishnan Subramanian <gopal@vembu.com>


    Hi Gopal,

     

    I understand your frustration but its Global Bug that is effecting all the partner who recently renewed their membership.

    Our teams are continuously working to sort this issue out but it’s pretty complex so that’s why it’s taking that long and they didn’t provide me any time frame.

     

    I will definitely get back to you once I get any update.

     

    My sincere apologies for this delay.

     

    Kind regards

    Sherry


    For Online backup use StoreGrid. Its really cool

    Monday, June 23, 2014 4:22 PM
  • Gopal, can you send your partner ID to sbpfdbk @ microsoft dot com please?  Make sure to include a link to this post so we can route the information.  

    Thanks,
    Mike


    MSDN and TechNet Subscriptions Support

    Tuesday, June 24, 2014 4:29 PM
    Moderator
  • Gopal, still waiting to hear from you.

    Thanks,
    Mike


    MSDN and TechNet Subscriptions Support

    Thursday, June 26, 2014 5:44 PM
    Moderator
  • Hi Mike,

    Sorry for the delay, yesterday I saw my Partner Network portal updated and shows active. But none confirm from the Partner Network Team, that the Issue got fixed. Since my MSDN period is elapsed, the MSDN portal shows expired now. I believe as part of Partner Network benefit, I may get the Subcription ID details from Partner Network Team, to add as new subscription to get access MSDN. Last year I did the same procedure after Partner Network renewal. So I am waiting for the MSDN Subcription ID details. Can you help on this matter ?

    Thanks

    Gopal 


    For Online backup use StoreGrid. Its really cool

    Friday, June 27, 2014 5:30 AM
  • Gopal I'm hoping you'll contact me here:

    Gopal, can you send your partner ID to sbpfdbk @ microsoft dot com please?  Make sure to include a link to this post so we can route the information.  

    Thanks,
    Mike


    MSDN and TechNet Subscriptions Support

    so I can look into things, please share your partner ID with me over email.  note I'm in the US, and it is very late here, so I wont be able to reply until tomorrow my time.  Hoping to hear from you!

    MSDN and TechNet Subscriptions Support

    Friday, June 27, 2014 5:54 AM
    Moderator
  • Hi Mike,

    Just sent anemail that contains my Partner ID details to the mentioned email ID.

    Gopal


    For Online backup use StoreGrid. Its really cool


    Friday, June 27, 2014 6:08 AM
  • Gopals, based on our conversation over email, I think this is answered.  Go ahead and confirm it or follow up here if you still have issues.

    Thanks,
    Mike


    MSDN and TechNet Subscriptions Support

    Tuesday, July 8, 2014 5:29 PM
    Moderator
  • Yes. After communicating with Support, the issue got fixed. 

    Thanks,

    Gopal


    For Online backup use StoreGrid. Its really cool

    Wednesday, July 9, 2014 2:24 AM
  • hello Mike,

    I am facing the same issue with my partners ID.

    We are Gold Competency ISV and renewed our Competency last month ( before expiry date ). Now our portal shows Gold Application Development - Active,  but shows Organisational Partner ID XXXXXX (Expired). Also our MSDN subcription shows expired.

    After contacting Microsoft, I got a reply that it is a Global bug and they are working on it.  But it is almost one month over and yet to fix the issue. I want to know that any other  partner ( new or renewal ) experiencing  the same issue.

    email : arif.inamdar@decos.com

    can I have your email ID ?

    Thursday, December 10, 2015 1:00 PM
  • Hi Arif,

    Please send the partner ID details to sbpfdbk @ microsoft dot com please?  Make sure to include a link to this post so we can route the information.  

    Thanks,
    Sowmya


    MSDN Subscriptions Support


    Sowmya MSDN Subscription Feedback

    Friday, December 11, 2015 12:02 AM