Cannot create new tenants Lync 2013

Question

Hi,

I am having ploblems creating new tenants on Lync Server 2013 Hosting Pack v2. The first tenant was created without any issue, I can create users and enable Lync on it.

But then when I create new tenants something is wrong with Lync. Detail:

- When I try to create users I get:
Cannot enable Lync User. The following errors have been occured: Unable to add Lync user.

- When I run Get-CsTenant, only the first tenant is listed.

- I have these events on Event Viewer:
Log Name: WebsitePanel
Source: WebsitePanel
Date: 15-12-2013 23:52:31
Event ID: 0
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: feserver.domain.com
Description:
[12/15/2013 11:52:31 PM] WARNING: HostedSolution Invoke error: Management object not found for identity “OU=tenant1,OU=Hosting,DC=domain,DC=com”.
Event Xml:
<Event xmlns=”http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=”WebsitePanel” />
<EventID Qualifiers=”0″>0</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0×80000000000000</Keywords>
<TimeCreated SystemTime=”2013-12-15T22:52:31.000000000Z” />
<EventRecordID>237</EventRecordID>
<Channel>WebsitePanel</Channel>
<Computer>feserver.domain.com</Computer>
<Security />
</System>
<EventData>
<Data>[12/15/2013 11:52:31 PM] WARNING: HostedSolution Invoke error: Management object not found for identity “OU=tenant1,OU=Hosting,DC=domain,DC=com”.</Data>
</EventData>
</Event>
——————————————————
Log Name: WebsitePanel
Source: WebsitePanel
Date: 15-12-2013 23:52:31
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: feserver.domain.com
Description:
[12/15/2013 11:52:31 PM] ERROR: HostedSolution Failed to retrieve tenantID
Event Xml:
<Event xmlns=”http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=”WebsitePanel” />
<EventID Qualifiers=”0″>0</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0×80000000000000</Keywords>
<TimeCreated SystemTime=”2013-12-15T22:52:31.000000000Z” />
<EventRecordID>238</EventRecordID>
<Channel>WebsitePanel</Channel>
<Computer>feserver.domain.com</Computer>
<Security />
</System>
<EventData>
<Data>[12/15/2013 11:52:31 PM] ERROR: HostedSolution Failed to retrieve tenantID
</Data>
</EventData>
</Event>

- I see with ADSIEdit that only the first domain OU have the attribute msRTCSIP-UserRoutingGroupIds with a value

Thanks!

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Dario Woitasen | MCSE Lync Server 2013/Exchange Server 2013 | MCITP: Enterprise Messaging Administrator 2007/2010, Lync Server 2010 Administrator, Office 365 | MCSA Windows Server 2012

Answer 1

Hi,

It seems to be lync server's issue. So I think you can post it to Lync server forum http://social.technet.microsoft.com/Forums/lync/en-US/home?category=lync where you can get better answers.

Hope it can help you.

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Answer 2

Thanks,

I fixed it running again the steps on the chapter 8 of MT guide.

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Dario Woitasen | MCSE Lync Server 2013/Exchange Server 2013 | MCITP: Enterprise Messaging Administrator 2007/2010, Lync Server 2010 Administrator, Office 365 | MCSA Windows Server 2012