Enable refresh button to continue editing word document on Office Online Server RRS feed

  • Question

  • Hi there,

    I have issue with Office Online Server editing. I can edit docx but if i keep open editing mode and write back after 2/3 hour office online show Sorry, your changes weren't saved.  I set access toke expiration time 24 hours. Is it a problem WOPI Host app goes idle after some times?
    I there any way to enable refresh button after error occurred?

    x-usersessionid: 400c6144-3eaf-416b-a2c3-f9e835b6c90a

    changes not save

    Thursday, April 2, 2020 11:41 PM

All replies

  • Hi Najrul:

    I have alerted the open specifications team regarding your inquiry. A member of the team will be in touch soon.

    Regards, Obaid Farooqi

    Saturday, April 4, 2020 12:50 AM
  • Hi Najrul 

    First question, is what are you actually integrating with Office Online or Office Online Server (on-premise)? If you are using the on-premise version, then this is the right place to ask the question.

    Second question, do you get this error right-a-way when saving. Or it would only happened after couple hours of idling?

    Can you provide a fiddler trace of the conversation between your host and Office Online Server when the error occurred? That would help to determine what is happening. Just send it to, referencing the URL for this thread and my name and I will take a look.

    Thank you very much

    Hung-Chun Yu
    Escalation Engineer 
    Microsoft Open Specifications

    HungChun Yu (MSFT)

    Saturday, April 4, 2020 3:59 AM
  • Hi Najrul

    We believed this is related to your implementation of locks but in order to confirm this we would need a trace. Please let me know if you can provide this, otherwise, I'll assume you have resolved it.

    Regarding 're-enable' the refresh button, without reloading the page, there isn't a way to re-enable the refresh button.

    HungChun Yu (MSFT)

    Thursday, April 9, 2020 8:41 PM