none
Change publisher name to an owned company

    Question

  • Hi,

    we have published the apps for one of our sister companies.
    Now they want to have their name visible in the store without
    lossing existing store entries (number of downloads, ability
    to update existing apps, etc.). We will do the publishing work
    so out idea is to rename the publisher's name. No mail change,
    etc.

    I have read the documentation and I do have some questions:

    The domain will still be registered to my employer yet the name 
    will not directly match. Is this OK when I am able to provide 
    information that this is wanted?

    I have to upload new packages to match publisher's name but are 
    there any downtimes?

    Will we be able to update those apps or will the store links 
    change when we change the publisher name?

    Kind regards,
    Sascha



    - Developing at an interactive agency (Syzygy)

    Monday, November 24, 2014 1:37 PM

Answers

All replies

  • Hi,

    For your case, I suggest first option given below - 

    1)  You can raise a ticket to dev center that you want to transfer your app to another account. I suggest this for your case

    2) You can delete from first account and immediately add that name with another account.  It just took 2 seconds to release an immediately it reserved on other app when I clicked.  You can open your two accounts on different browsers in parallel and release and reserve immediately.But you will loose your existing number of download,...

    .


    -Malleswar


    Monday, November 24, 2014 8:35 PM
  • Hi Malleswar,

    have yout tried option 1 already? When we first thought abvour rebranding we got the answer this would not be possible.

    Kind regards,
    Sascha



    - Developing at an interactive agency (Syzygy)

    Tuesday, November 25, 2014 1:43 PM
  • Hi Sascha,

    I have used second option but never used first option. 

    If they say that it won't be possible, we have only second option.


    -Malleswar

    Tuesday, November 25, 2014 5:33 PM
  • Hi Sascha,

    There may be some difficulties in reserving the preferred publisher name if the domain email is different. I would suggest reaching out to Symantec directly to confirm what is possible. They should be able to provide better guidance on the vetting process for company accounts and if your proposed publisher rename/rebrand is possible.

    To the other points, it is only possible to migrate apps in limited circumstances. Each app must be reviewed individually to determine eligibility. You can contact us directly for more details on either question.

    Thanks for the post!

    -Jonathan


    Windows and Windows Phone Dev Center Support

    Office Store Developer Support

    Send us your feedback about the Windows Platform

    Wednesday, November 26, 2014 7:55 PM
    Moderator