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IE 10 Problem With SmarterMail

    Question

  • I can not log in to my mail account with IE10 in Windows 8. I had to download Chrome so I could read my mail online.

    My ISP uses a product called SmarterMail.

    When you click the Login button nothing happens. Chrome works fine.


    Thomas H. Lanier
    Thursday, September 15, 2011 1:31 PM

Answers

  • Hey Tlanier,

     

    Try using Compatibility View in the desktop version of Internet Explorer. You can do this by:

    • Open the desktop version of Internet Explorer
    • Navigate to the page in question
    • Click the broken page icon (Picture of the Compatibility View button (off)) in the Address bar

     

    The page will then reload. Once it has, try logging in to see if you can then access the website.

     

    Hope that helps, look forward to hearing back from you.


    Steven
    • Marked as answer by tlanier Sunday, September 18, 2011 10:24 AM
    Sunday, September 18, 2011 2:56 AM
    Moderator

All replies

  • I can not log in to my mail account with IE10 in Windows 8. I had to download Chrome so I could read my mail online.

    My ISP uses a product called SmarterMail.

    When you click the Login button nothing happens. Chrome works fine.


    Thomas H. Lanier

    Hi, have you tried Internet Explorer 9 from Windows desktop?
    Thursday, September 15, 2011 1:32 PM
  • On Thu, 15 Sep 2011 13:32:57 +0000, Sergio Calder?n wrote:

    Hi, have you tried Internet Explorer 9 from Windows desktop?

    Where are you launching IE9 from exactly? If you launch it from the taskbar
    icon, that is IE10 and not IE9.


    Paul Adare
    MVP - Identity Lifecycle Manager
    http://www.identit.ca
    One man's constant is another man's variable.  -- Perlis

    Thursday, September 15, 2011 1:46 PM
  • On Thu, 15 Sep 2011 13:32:57 +0000, Sergio Calder?n wrote:

    Hi, have you tried Internet Explorer 9 from Windows desktop?

    Where are you launching IE9 from exactly? If you launch it from the taskbar
    icon, that is IE10 and not IE9.


    Paul Adare
    MVP - Identity Lifecycle Manager
    http://www.identit.ca
    One man's constant is another man's variable.  -- Perlis


    I'm sorry Paul, you are right!
    So... from Start screen is IE9?
    Thursday, September 15, 2011 2:04 PM
  • On Thu, 15 Sep 2011 14:04:46 +0000, Sergio Calder?n wrote:

    I'm sorry Paul, you are right! So... from Start screen is IE9?

    No, they are both IE10. The one from Start is known as the "immersive"
    browser with no chrome, the other one is the standard type of browser with
    chrome.


    Paul Adare
    MVP - Identity Lifecycle Manager
    http://www.identit.ca
    A computer scientist is someone who fixes things that aren't broken.

    Thursday, September 15, 2011 2:12 PM
  • On Thu, 15 Sep 2011 14:04:46 +0000, Sergio Calder?n wrote:

    I'm sorry Paul, you are right! So... from Start screen is IE9?

    No, they are both IE10. The one from Start is known as the "immersive"
    browser with no chrome, the other one is the standard type of browser with
    chrome.


    Paul Adare
    MVP - Identity Lifecycle Manager
    http://www.identit.ca
    A computer scientist is someone who fixes things that aren't broken.


    Awesome! Thanks a lot Paul! So.. the other way would be Compatibility mode, don't you think?
    Thursday, September 15, 2011 2:19 PM
  • Neither method of launching IE changes the end result. The login page appears. After I enter my user name and password, when I click the Login button nothing happens. When I hover over the button, the Login.aspx# url appears in the lower left corner of the screen.
    Thomas H. Lanier
    Thursday, September 15, 2011 2:37 PM
  • Hey Tlanier,

     

    Try using Compatibility View in the desktop version of Internet Explorer. You can do this by:

    • Open the desktop version of Internet Explorer
    • Navigate to the page in question
    • Click the broken page icon (Picture of the Compatibility View button (off)) in the Address bar

     

    The page will then reload. Once it has, try logging in to see if you can then access the website.

     

    Hope that helps, look forward to hearing back from you.


    Steven
    • Marked as answer by tlanier Sunday, September 18, 2011 10:24 AM
    Sunday, September 18, 2011 2:56 AM
    Moderator
  • Steven,

    That worked!

    Thanks

     


    Thomas H. Lanier
    Sunday, September 18, 2011 10:24 AM