IE 10 Problem With SmarterMail

Question

I can not log in to my mail account with IE10 in Windows 8. I had to download Chrome so I could read my mail online.

My ISP uses a product called SmarterMail.

When you click the Login button nothing happens. Chrome works fine.

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Thomas H. Lanier

Answer 1

I can not log in to my mail account with IE10 in Windows 8. I had to download Chrome so I could read my mail online.

My ISP uses a product called SmarterMail.

When you click the Login button nothing happens. Chrome works fine.

---

Thomas H. Lanier

Hi, have you tried Internet Explorer 9 from Windows desktop?

Answer 2

On Thu, 15 Sep 2011 13:32:57 +0000, Sergio Calder?n wrote:

Hi, have you tried Internet Explorer 9 from Windows desktop?

Where are you launching IE9 from exactly? If you launch it from the taskbar
icon, that is IE10 and not IE9.

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Paul Adare
MVP - Identity Lifecycle Manager
http://www.identit.ca
One man's constant is another man's variable.  -- Perlis

Answer 3

On Thu, 15 Sep 2011 13:32:57 +0000, Sergio Calder?n wrote:

Hi, have you tried Internet Explorer 9 from Windows desktop?

Where are you launching IE9 from exactly? If you launch it from the taskbar
icon, that is IE10 and not IE9.

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Paul Adare
MVP - Identity Lifecycle Manager
http://www.identit.ca
One man's constant is another man's variable.  -- Perlis

I'm sorry Paul, you are right!
So... from Start screen is IE9?

Answer 4

On Thu, 15 Sep 2011 14:04:46 +0000, Sergio Calder?n wrote:

I'm sorry Paul, you are right! So... from Start screen is IE9?

No, they are both IE10. The one from Start is known as the "immersive"
browser with no chrome, the other one is the standard type of browser with
chrome.

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Paul Adare
MVP - Identity Lifecycle Manager
http://www.identit.ca
A computer scientist is someone who fixes things that aren't broken.

Answer 5

On Thu, 15 Sep 2011 14:04:46 +0000, Sergio Calder?n wrote:

I'm sorry Paul, you are right! So... from Start screen is IE9?

No, they are both IE10. The one from Start is known as the "immersive"
browser with no chrome, the other one is the standard type of browser with
chrome.

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Paul Adare
MVP - Identity Lifecycle Manager
http://www.identit.ca
A computer scientist is someone who fixes things that aren't broken.

Awesome! Thanks a lot Paul! So.. the other way would be Compatibility mode, don't you think?

Answer 6

Neither method of launching IE changes the end result. The login page appears. After I enter my user name and password, when I click the Login button nothing happens. When I hover over the button, the Login.aspx# url appears in the lower left corner of the screen.

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Thomas H. Lanier

Answer 7

Hey Tlanier,

 

Try using Compatibility View in the desktop version of Internet Explorer. You can do this by:

• Open the desktop version of Internet Explorer
• Navigate to the page in question
• Click the broken page icon () in the Address bar

 

The page will then reload. Once it has, try logging in to see if you can then access the website.

 

Hope that helps, look forward to hearing back from you.

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Steven

Answer 8

Steven,

That worked!

Thanks

 

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Thomas H. Lanier