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Kinect sdk installation failed on Windows 8.1 RRS feed

  • Question

  • The forum said "

    • Body text cannot contain images or links until we are able to verify your account.

    so I removed the picture.

    ---------

    I'm using Windows 8.1 x64. 

    It said the sdk installation failed, you can refer to the logs.

    How can I solve this problem?

    Wednesday, March 12, 2014 2:48 PM

All replies

  • Your logs can be found in the %TEMP% directory. The log will tell you what it failed on and you can investigate from that point.

    Carmine Sirignano - MSFT

    Wednesday, March 12, 2014 10:10 PM
  • [1F98:00C0][2014-03-13T23:03:29]: Burn v3.6.2221.0, path: C:\Users\LiYang\Downloads\KinectSDK-v1.8-Setup.exe, cmdline: ''
    [1F98:00C0][2014-03-13T23:03:29]: Setting string variable 'WixBundleName' to value '(null)'
    [1F98:00C0][2014-03-13T23:03:30]: Setting string variable 'WixBundleLog' to value 'C:\Users\LiYang\AppData\Local\Temp\Setup_20140313230330.log'
    [1F98:00C0][2014-03-13T23:03:30]: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\LiYang\Downloads\KinectSDK-v1.8-Setup.exe'
    [1F98:00C0][2014-03-13T23:03:30]: Loading managed bootstrapper application.
    [1F98:00C0][2014-03-13T23:03:30]: Detect 12 packages
    [1F98:00C0][2014-03-13T23:03:30]: Setting string variable 'Netfx4ClientVersion' to value '4.5.51641'
    [1F98:00C0][2014-03-13T23:03:30]: Registry key not found. Key = 'SOFTWARE\Microsoft\VisualStudio\10.0\VC\Runtimes\x64'
    [1F98:00C0][2014-03-13T23:03:30]: Setting string variable 'Netfx4x64ClientVersion' to value '4.5.51641'
    [1F98:00C0][2014-03-13T23:03:30]: Registry key not found. Key = 'SOFTWARE\Microsoft\VisualStudio\10.0\VC\Runtimes\x86'
    [1F98:00C0][2014-03-13T23:03:30]: Registry key not found. Key = 'SOFTWARE\Microsoft\VisualStudio\10.0\VC\VCRedist\x64'
    [1F98:00C0][2014-03-13T23:03:30]: Setting string variable 'VCRedistx86Installed' to value '1'
    [1F98:00C0][2014-03-13T23:03:30]: Condition 'Netfx4ClientVersion AND (NOT VersionNT64 OR Netfx4x64ClientVersion)' evaluates to true.
    [1F98:00C0][2014-03-13T23:03:30]: Detected package: Netfx4Client, state: Present, cached: No
    [1F98:00C0][2014-03-13T23:03:30]: Condition 'VCRTx86Installed OR VCRedistx86Installed' evaluates to true.
    [1F98:00C0][2014-03-13T23:03:30]: Detected package: VCRTx86, state: Present, cached: No
    [1F98:00C0][2014-03-13T23:03:30]: Condition 'VCRTx64Installed OR VCRedistx64Installed' evaluates to false.
    [1F98:00C0][2014-03-13T23:03:30]: Detected package: VCRTx64, state: Absent, cached: No
    [1F98:00C0][2014-03-13T23:03:30]: Detected package: SpeechRTx86, state: Absent, cached: Yes
    [1F98:00C0][2014-03-13T23:03:30]: Detected package: SpeechRTx64, state: Absent, cached: Yes
    [1F98:00C0][2014-03-13T23:03:30]: Detected package: enUSLangPack, state: Absent, cached: Yes
    [1F98:00C0][2014-03-13T23:03:30]: Detected package: x64Drivers, state: Absent, cached: Yes
    [1F98:00C0][2014-03-13T23:03:30]: Detected package: x64Runtime, state: Absent, cached: Yes
    [1F98:00C0][2014-03-13T23:03:30]: Detected package: x64SDK, state: Absent, cached: Yes
    [1F98:00C0][2014-03-13T23:03:30]: Detected package: x86Drivers, state: Absent, cached: No
    [1F98:00C0][2014-03-13T23:03:30]: Detected package: x86Runtime, state: Absent, cached: No
    [1F98:00C0][2014-03-13T23:03:30]: Detected package: x86SDK, state: Absent, cached: No
    [1F98:00C0][2014-03-13T23:03:30]: Detect complete, result: 0x0
    [1F98:00C0][2014-03-13T23:03:33]: Plan 12 packages, action: Install
    [1F98:00C0][2014-03-13T23:03:33]: Planned package: Netfx4Client, state: Present, default requested: Present, ux requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
    [1F98:00C0][2014-03-13T23:03:33]: Planned package: VCRTx86, state: Present, default requested: Present, ux requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
    [1F98:00C0][2014-03-13T23:03:33]: Condition 'VersionNT64' evaluates to true.
    [1F98:00C0][2014-03-13T23:03:33]: Setting string variable 'WixBundleLog_VCRTx64' to value 'C:\Users\LiYang\AppData\Local\Temp\Setup_20140313230330_0_VCRTx64.log'
    [1F98:00C0][2014-03-13T23:03:33]: Planned package: VCRTx64, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: Register
    [1F98:00C0][2014-03-13T23:03:33]: Setting string variable 'WixBundleLog_SpeechRTx86' to value 'C:\Users\LiYang\AppData\Local\Temp\Setup_20140313230330_1_SpeechRTx86.log'
    [1F98:00C0][2014-03-13T23:03:33]: Planned package: SpeechRTx86, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: None, cache: No, uncache: Yes, dependency: Register
    [1F98:00C0][2014-03-13T23:03:33]: Condition 'VersionNT64' evaluates to true.
    [1F98:00C0][2014-03-13T23:03:33]: Setting string variable 'WixBundleLog_SpeechRTx64' to value 'C:\Users\LiYang\AppData\Local\Temp\Setup_20140313230330_2_SpeechRTx64.log'
    [1F98:00C0][2014-03-13T23:03:33]: Planned package: SpeechRTx64, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: None, cache: No, uncache: Yes, dependency: Register
    [1F98:00C0][2014-03-13T23:03:33]: Setting string variable 'WixBundleLog_enUSLangPack' to value 'C:\Users\LiYang\AppData\Local\Temp\Setup_20140313230330_3_enUSLangPack.log'
    [1F98:00C0][2014-03-13T23:03:33]: Planned package: enUSLangPack, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: None, cache: No, uncache: Yes, dependency: Register
    [1F98:00C0][2014-03-13T23:03:33]: Condition 'VersionNT64' evaluates to true.
    [1F98:00C0][2014-03-13T23:03:33]: Setting string variable 'WixBundleLog_x64Drivers' to value 'C:\Users\LiYang\AppData\Local\Temp\Setup_20140313230330_4_x64Drivers.log'
    [1F98:00C0][2014-03-13T23:03:33]: Setting string variable 'WixBundleRollbackLog_x64Drivers' to value 'C:\Users\LiYang\AppData\Local\Temp\Setup_20140313230330_4_x64Drivers_rollback.log'
    [1F98:00C0][2014-03-13T23:03:33]: Planned package: x64Drivers, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: Yes, dependency: Register
    [1F98:00C0][2014-03-13T23:03:33]: Condition 'VersionNT64' evaluates to true.
    [1F98:00C0][2014-03-13T23:03:33]: Setting string variable 'WixBundleLog_x64Runtime' to value 'C:\Users\LiYang\AppData\Local\Temp\Setup_20140313230330_5_x64Runtime.log'
    [1F98:00C0][2014-03-13T23:03:33]: Setting string variable 'WixBundleRollbackLog_x64Runtime' to value 'C:\Users\LiYang\AppData\Local\Temp\Setup_20140313230330_5_x64Runtime_rollback.log'
    [1F98:00C0][2014-03-13T23:03:33]: Planned package: x64Runtime, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: Yes, dependency: Register
    [1F98:00C0][2014-03-13T23:03:33]: Condition 'VersionNT64' evaluates to true.
    [1F98:00C0][2014-03-13T23:03:33]: Setting string variable 'WixBundleLog_x64SDK' to value 'C:\Users\LiYang\AppData\Local\Temp\Setup_20140313230330_6_x64SDK.log'
    [1F98:00C0][2014-03-13T23:03:33]: Setting string variable 'WixBundleRollbackLog_x64SDK' to value 'C:\Users\LiYang\AppData\Local\Temp\Setup_20140313230330_6_x64SDK_rollback.log'
    [1F98:00C0][2014-03-13T23:03:33]: Planned package: x64SDK, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: Yes, dependency: Register
    [1F98:00C0][2014-03-13T23:03:33]: Condition 'NOT VersionNT64' evaluates to false.
    [1F98:00C0][2014-03-13T23:03:33]: Planned package: x86Drivers, state: Absent, default requested: Absent, ux requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
    [1F98:00C0][2014-03-13T23:03:33]: Condition 'NOT VersionNT64' evaluates to false.
    [1F98:00C0][2014-03-13T23:03:33]: Planned package: x86Runtime, state: Absent, default requested: Absent, ux requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
    [1F98:00C0][2014-03-13T23:03:33]: Condition 'NOT VersionNT64' evaluates to false.
    [1F98:00C0][2014-03-13T23:03:33]: Planned package: x86SDK, state: Absent, default requested: Absent, ux requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
    [1F98:00C0][2014-03-13T23:03:33]: Plan complete, result: 0x0
    [1F98:00C0][2014-03-13T23:03:33]: Apply begin
    [1EEC:13F0][2014-03-13T23:03:35]: Caching executable from: 'C:\Users\LiYang\AppData\Local\Temp\{5f9eeaf3-984f-46b4-84f9-e8e1d5b255a8}\.be\KinectSDK-v1.8-Setup.exe' to: 'C:\ProgramData\Package Cache\{5f9eeaf3-984f-46b4-84f9-e8e1d5b255a8}\KinectSDK-v1.8-Setup.exe'
    [1EEC:13F0][2014-03-13T23:03:35]: Registering bundle dependency key: {5f9eeaf3-984f-46b4-84f9-e8e1d5b255a8}, version 1.8.0.595
    [1EEC:1DE8][2014-03-13T23:03:35]: Moving payload from working path 'C:\Users\LiYang\AppData\Local\Temp\{5f9eeaf3-984f-46b4-84f9-e8e1d5b255a8}\VCRTx64' to path 'C:\ProgramData\Package Cache\15D032D669078AA6F0F7FD1CBF4115A070BD034D\vcredist_x64.exe'
    [1EEC:13F0][2014-03-13T23:03:35]: Applying package: VCRTx64, action: Install, path: C:\ProgramData\Package Cache\15D032D669078AA6F0F7FD1CBF4115A070BD034D\vcredist_x64.exe, arguments: '"C:\ProgramData\Package Cache\15D032D669078AA6F0F7FD1CBF4115A070BD034D\vcredist_x64.exe" /q /norestart'
    [1EEC:13F0][2014-03-13T23:03:38]: Error 0x8007064c: Process returned error: 0x64c
    [1EEC:13F0][2014-03-13T23:03:38]: Error 0x8007064c: Failed to execute EXE package.
    [1F98:00C0][2014-03-13T23:03:38]: Error 0x8007064c: Failed to configure per-machine EXE package.
    [1F98:00C0][2014-03-13T23:03:38]: Error 0x8007064c: Failed to execute EXE package.
    [1EEC:13F0][2014-03-13T23:03:38]: Removing cached package: 15D032D669078AA6F0F7FD1CBF4115A070BD034D, from path: C:\ProgramData\Package Cache\15D032D669078AA6F0F7FD1CBF4115A070BD034D\
    [1F98:00C0][2014-03-13T23:03:38]: Error 0x8007064c: Failed to execute apply.
    [1EEC:13F0][2014-03-13T23:03:38]: Removing bundle dependency key: {5f9eeaf3-984f-46b4-84f9-e8e1d5b255a8}
    [1EEC:13F0][2014-03-13T23:03:38]: Removing cached bundle: {5f9eeaf3-984f-46b4-84f9-e8e1d5b255a8}, from path: C:\ProgramData\Package Cache\{5f9eeaf3-984f-46b4-84f9-e8e1d5b255a8}\
    [1F98:00C0][2014-03-13T23:03:38]: Apply complete, result: 0x8007064c restart: No

    Thank you, 

    the log is here.

    • Edited by virusdefender Thursday, March 13, 2014 3:07 PM update
    Thursday, March 13, 2014 3:06 PM
  • The failure with the c++ runtime - vcredist_x64 failing.

    [1EEC:13F0][2014-03-13T23:03:35]: Applying package: VCRTx64, action: Install, path: C:\ProgramData\Package Cache\15D032D669078AA6F0F7FD1CBF4115A070BD034D\vcredist_x64.exe, arguments: '"C:\ProgramData\Package Cache\15D032D669078AA6F0F7FD1CBF4115A070BD034D\vcredist_x64.exe" /q /norestart'
    [1EEC:13F0][2014-03-13T23:03:38]: Error 0x8007064c: Process returned error: 0x64c

    You might want to uninstall anything that is related to Visual c++ runtime updates or packages that you might have that are interfering. This thread seems similar:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-gaming/when-installing-c-2010-redistributable-i-get/316660c3-6313-4b8f-bc5e-9b7491605b1d?msgId=d41ebeeb-3c70-4423-9806-48e5c2cd1437


    Carmine Sirignano - MSFT

    Friday, March 14, 2014 7:43 PM