Nokia Lumia 1320 does not recognize media files properly RRS feed

  • Question

  • Hello

    I have the following problem with my Nokia Lumia 1320:

    media files (either music or video) are not recognized properly and therefore seen in "other" section of Storage.

    There has been a discussion here a while ago here:

    But my problem is in fact that media files are not recognized even on the phone itself which is very surprising.

    I have tried several ways to copy the files over:

    - Win Explorer on Win XP

    - Win Explorer on Win 8

    - special app on Win 8

    with the same result.

    Moreover, sometimes the files are not read by the official Music app with the following odd errors:

    - 80070002

    - 80070003

    Even more problems occur with the SD Card:

    some files fail to be transferred there and disappear after the phone restart. I have tried the ways above to copy these files with no luck.

    I have also tried both hard and soft phone reset, formatted SD Card via phone and PCs.

    The problems described still persist.

    Does anyone have ideas/ways to fix those problems?

    The phone is really nice but it's pretty annoying to meet these problems.

    Interestingly, my previous WPs (HTC 7 Trophy and HTC 8X) didn't have a half of the problems described above. Bad luck...

    Details of my phone are:

    - Nokia Lumia 1320

    - OS: 8.10.12393.890

    - Region Set: United Kingdom

    Tuesday, November 11, 2014 3:36 PM

All replies

  • We have moved our support forum for OS Consumer Support, i.e. almost any support of the Preview for Developer release that is not related to developing an application, to the Microsoft Community website here:

    Eric Fleck, Windows Store and Windows Phone Developer Support. If you would like to provide feedback or suggestions for future improvements to the Windows Phone SDK please go to where you can post your suggestions and/or cast your votes for existing suggestions.

    Tuesday, November 11, 2014 8:46 PM