Trying to import a ready App Service Certificate to a Web App results in a obscure undescriptive error

Question

Having aquired a App Service Certificate (Wildcard), and configured properly (the status is "Issued" and it says "Certificate Ready"), when trying to import it to a Web App (Standard App Service Plan), it results in an error saying: "Failed to add App Service certificate to the app, Check error for more details". 

The Web App already has already assigned a Hostname matching the certificate CN

No more details can be found anywhere. Only clientNotification-ba3aef68-5333-4287-a3f2-2730554bb009

Tried several times during two days with the same result.

We exactly followed the same procedure in a similar setup some weeks ago without any problem.

Any advice?

Answer 1

Hi,

Thank you for posting here!

Could you please check the complete error message which appeared on the notification?

Have you done domain verification status successfully?

Suggest you to check the articles Configure an SSL Certificate and Using Certificates in Azure Web Apps if you have missed any steps.

 

Regards,

Ashok

Answer 2

Thanks for yor reply!

Yes, we followed the steps stated at these articles. In fact, we already did this in other similar setups with success.

There is no more information we can find about the error message:

TITLE

 

Add the App Service Certificate to app.

DESCRIPTION

 

Failed to add App Service certificate to the app, Check error for more details.

STATUS

 

Error

TIMESTAMP

 

Fri Aug 05 2016 10:12:51 GMT+0200 (Hora de verano romance)

UTC TIMESTAMP

 

Fri, 05 Aug 2016 08:12:51 GMT

CORRELATION IDS

 

clientNotification-71cc6d47-49a8-43ff-b03e-070795f6600b

PERCENT COMPLETED

 

100

The certificate is verified. It says:

"Certificate Ready" : You have completed the necessary configuration steps, certificate has been issued and is now ready for assignment.

Thanks!

Answer 3

Hi,

When you say it is succeeded with other deployments, what are the changes you have made with the particular certificate? Looks like issue is with the certificate.

If issue still persists with the particular certificate suggest you to contact support to understand and debug the issue.

 

Regards,

Ashok

Answer 4

We are experiencing this exact same issue.

 

Failed to add App Service certificate to the app, Check error for more details.

With no further detail available, as above out certificate says it is ready, I've rekeyed and still the same issue remains.

Answer 5

Hello,

We would request you to create a Technical Support Ticket as our engineers would need to work with you on the issue and would require more details like your Subscription and/or other PII details. This would be beyond the purview of the Forums Support.

Here is the link http://azure.microsoft.com/en-us/support/options/ to create support case.

 

Regards,

Ashok