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Fail to buy app sharepoint on store RRS feed

  • Question

  • Hi,

    I have troubles with a paying app on the store Office :

    A user can't buy my SharePoint app on the store Office.

    After he pay, the store displays an error screen with a correlation ID.

    More elements : 

    He had no issue when downloading and using the trial version.

    He had no issue when buying and installing another app with the same microsoft account.

    Other clients have no issue using this same app.

    I already had this issue with another client

    Do you have any clue ?

    Here is the app : https://store.office.com/en-001/app.aspx?assetid=WA104362327

    Thanks for the help

    Wednesday, September 21, 2016 8:21 AM