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Outlook 2007 Send/Receive Issues Caused by Problem in KB 2412171 RRS feed

  • General discussion

  • UPDATE (12/20): See http://support.microsoft.com/kb/2485531/ for more information

    If your machine has automatically downloaded the Office Outlook 2007 update KB 2412171, you may experience one or all of these issues in Outlook 2007:

     

    ·        There is a delay when switching between email folders in the navigation pane

    ·        The Auto Archive feature is no longer available

    ·        You encounter errors when sending or receiving email

     

    At this time you will need to uninstall Update for Microsoft Office Outlook 2007 (KB2412171) to resolve the issue.

     

    Steps for uninstalling the update:

     

    For Windows 7 and  Windows Vista

     

    ·        Click Start > Control Panel > Programs and Features

    ·        Click View installed updates.

    ·        In the list of updates, locate and click update (KB2412171), and then click Uninstall a program

     

    For Windows XP

     

    ·        Click Start>Run. > Type  appwiz.cpl, and then click  OK.

    ·        Click to select the “Show updates” check box.

    ·        In the list of updates, locate and click update 2412171, and then click Remove.

     

    For information on how to uninstall Office updates, please refer to KB article 903771.

     

    Note:

    If you continue to experience performance issues in Outlook 2007 and you were unable to locate and remove this update follow the steps provided in this knowledge base article:

     940226 - How to troubleshoot performance issues in Outlook 2007


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Patrick Microsoft Online Community Support
    Monday, December 20, 2010 1:39 PM

All replies

  • UPDATE: This issue is now resolved: http://support.microsoft.com/kb/2412171/
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Patrick Microsoft Online Community Support
    Monday, January 17, 2011 4:10 PM