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Cloudfront issue with Outlook for Mac addin RRS feed

  • Question

  • Cross post from outlook for developers forum.

    I have an addin that has the js and css hosted in cloudfront.  The addin works great in outlook for windows and web, but the mac version doesn't load the files for some reason.  The strange thing is that the addin is loading a js file hosted on cloudflare.  I was able to prove this out by changing the url to relative paths and then the addin works fine, but I need to host these on cloudfront.  Another oddity is that if i proxy the request to cloudfront through runscope it again works. 

    Any thoughts on how to troubleshoot or debug this issue?  

    Tuesday, December 1, 2015 3:15 PM

All replies

  • Hi KevinGlin,

    Based on my understanding, the Office add-in contains the two parts, manifest and web application. And the web application is normal as other web application we develop separately.

    >> Another oddity is that if i proxy the request to cloudfront through runscope it again works. <<

    And this issue seems to be relative to the network. Please ensure that you can visit the web page in a browser on the Mac.

    Hope it is helpful.

    Regards & Fei


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    Wednesday, December 2, 2015 2:45 AM
    Moderator
  • This seems specific to outlook for mac and not a network issue.  My addin works fine in web outlook on chrome safari and firefox from that machine and from the windows VM hosted on the machine as well. 
    Wednesday, December 2, 2015 1:15 PM
  • Hi KevinGlin,

    Thanks for the detail information for this issue.

    I am not able to confirm with this issue since I didn't have the test environment for Mac. I suggest that you contacting Microsoft support to raise an incident so that our engineer could work closely with him to identify the root cause and resolve this issue as soon as possible.

    If the support engineer determines that the issue is the result of a bug the service request will be a no-charge case and you won't be charged.

    Please visit the below link to see the various paid support options that are available to better meet your needs.

    https://msdn.microsoft.com/subscriptions/bb266240.aspx

    Regards & Fei


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click HERE to participate the survey.

    Thursday, December 3, 2015 9:18 AM
    Moderator