locked
previously purchased apps

    Question

  • Only a couple of months after buying my laptop I had to format and reload it. The first time I went though the registration process on my computer I used one email address. The second time I went through the process, after formatting the computer, the previous email address I had used was rejected (something about a domain?) So I finished the registration with a different email address.

    When I had first gotten my computer I had purchased several apps. Some were utilities and some were games for my granddaughter. After formatting, and having to use a different email address, I tried to go back and re-download the apps that I had previously purchased. The Microsoft App Store required that I purchase them again.

    I want my apps back, but I don't want to have to pay for them a second time.

    Is there a solution to my problem, or am I just stuck?

    Sunday, May 19, 2013 3:24 PM

Answers

  • Try posting on http://answers.microsoft.com or following the links there to contact support. You'll probably need to talk to support rather than forums for help with your account.

    The MSDN Windows Store app development forums are for developers to discuss writing their own apps. We cannot help with account issues.

    --Rob

    Sunday, May 19, 2013 3:32 PM
    Owner